Impex Auto Sales

Deceptive and dishonest dealership Awful experience with this dealership. In My Opinion (IMO) this is one of the most unprofessional, dishonest, and deceptive group of car sales people Awful experience with this dealership. In My Opinion (IMO) this is one of the most unprofessional, dishonest, and deceptive group of car sales people you’ll ever deal with. IMO, when you imagine a crooked car salesperson trying to shell game hustle your hard-earned money…think of this place. I used THEIR appraisal tool on THEIR website based on KBB platform, which gave me a trade in value for my car, talked to the sales rep before making the 4 hour drive, who assured me the offer would be honored, then I show up with the same exact car in excellent condition and as described, and their sales person tells me they use NADA not KBB?!? Then the sale manager low ball appraises the car for $5000 less than THEIR very own appraisal tool indicated. My subjective advice is: Beware to anyone who might travel to this dealership from out of town, understand that anything they told you was likely untruthful. I will leave bad feedback everywhere I can… More

I did not purchase a car there I have less than perfect credit so filled out a credit app and picked out a car (they are about 90 minutes from me) and submitted. Everyone there talk I have less than perfect credit so filled out a credit app and picked out a car (they are about 90 minutes from me) and submitted. Everyone there talks nice, but more than a week slipped by without any word. I called a few times and texted them, when I got someone on the phone, very nice, I'll check and have someone call..... no calls, no communication at all. In the meantime, I was approved by two other dealers who actually want to sell cars. So I'll have to pass on Impex, if they are that slack up front, no thanks, More

Bait and switch Went by to look at a 2015 Hyundai Sonata. When I ask the sales rep about the car he went inside while I looked at their inventory. When he came back h Went by to look at a 2015 Hyundai Sonata. When I ask the sales rep about the car he went inside while I looked at their inventory. When he came back he said the car was sold so I started to leave, he didn't seem too happy that his tactics didn't work. I got back into my car to pull up another dealership that had a similar car, while I was doing that I see the same sales man drive off the lot with the exact same car I was looking for. The next day I decide to text the dealership about the availability of the car, it took them a while to respond but when they did, they said the car was still available. They even still tried to get me to come back to look at the car. I ended up going to Lexington, you Jerry Hunt Super Center and got the same model car. Their service was the best I've ever received. I wouldn't go back to Impex Auto ever again. More

SOLD VAN OUT FROM UNDER US On 6/14/19 SOLD VAN OUT FROM UNDER US THE DAY BEFORE PICKING UP LOAN AFTER APPROVAL. UNPROFESSIONAL AND DISRESPECTFUL OWNERS SHOULD BE ASHAMED. On 6/14/19 SOLD VAN OUT FROM UNDER US THE DAY BEFORE PICKING UP LOAN AFTER APPROVAL. UNPROFESSIONAL AND DISRESPECTFUL OWNERS SHOULD BE ASHAMED. More

All about the money The salesman are the only part of this company that I found professional. The customer is not the priority. I purchased a 2013 Audi A3 Sline from this The salesman are the only part of this company that I found professional. The customer is not the priority. I purchased a 2013 Audi A3 Sline from this dealership. Within a day or two I noticed that the AC would not stay cold. I took the vehicle back for repairs, only to be told I would not receive a loner vehicle, so I spent $30 of my own money on UBERs to get back and forth. When I get my vehicle back, nothing has changed! The AC acts the exact same as when I dropped it off. So I call back, (this is a thursday afternoon) to request another appointment, and they tell me it would be a full week before my car can be dropped off. So I've spent the last 2 weeks absolutely miserable in 90+ degree weather. This ruined a road trip with my friends and my day to day commute ends in sweat and anger. My dog rides in the car with me and just pants. I finally call today to express my displeasure and after saying everything that I've typed here to a "manager" all I got was "we know its hot, we will make sure someone can take you to work next time to save you on the UBER." Thats it. Thats their response to selling me an Audi with broken AC and me being miserable for two weeks. Might as well have said "not our problem." More

Transparent on everything, no pressure Everyone was very friendly and forthcoming with any questions I had. We worked specifically with Nass, but I feel because of the culture there, I woul Everyone was very friendly and forthcoming with any questions I had. We worked specifically with Nass, but I feel because of the culture there, I would have had a great experience with any of the sales people. Not that the lunch provided on Saturday was a deal closer, but it was pretty cool to fill in that "down time" while the office was getting all the paperwork ready. Food was good! More

Ron H. I had the greatest experience purchasing my very first car. Thank you Ron for making it stress free and delightful. I highly recommend him. Thank you I had the greatest experience purchasing my very first car. Thank you Ron for making it stress free and delightful. I highly recommend him. Thank you More

Happy days, purchased 2016 Ford F550 truck Great experience with sales and management staff. Honest and respectful. I would recommend IMPEX above all dealerships when purchasing preowned vehicl Great experience with sales and management staff. Honest and respectful. I would recommend IMPEX above all dealerships when purchasing preowned vehicles. Great prices, good service. More

Purchasing a Honda Odyssey Was greeted by Raul and he helped us get our new van. Loved the professionalism by he and Steve in finance. The experience was well worth the hour dri Was greeted by Raul and he helped us get our new van. Loved the professionalism by he and Steve in finance. The experience was well worth the hour drive. Seemed that they worked together well and provided us with what we wanted. Would recommend these two employees to anyone. More

Extremely disappointed I bought a 2014 Infiniti Q50 a year ago. I have had nothin but problems since. I got approved online and had an hour drive to the dealership and they I bought a 2014 Infiniti Q50 a year ago. I have had nothin but problems since. I got approved online and had an hour drive to the dealership and they hadn’t serviced the car when I got there and they tried to do it last minute. I had to drive back a week later for brakes because my brakes were scrubbing days later. I called and schedule an appt and when i got there he had no clue i had an appt or what I was there for. I waited 5 hours for brakes to be put on my Car. I’ve replaced a rotor and caliber and filters which should’ve been done before the car was sold. I will never buy a car from them again. Luigi was a great salesperson but the car is no good More