Ira Lexus Danvers

I always enjoy checking in with Jen Perry and Tom always in a good mood. They go out of their way to assist me to drop off and pick up my loaner. They both deserve an acknowledgment for their efforts with in a good mood. They go out of their way to assist me to drop off and pick up my loaner. They both deserve an acknowledgment for their efforts with the public! More

When I have service issues, I try to deal with Dennis Pellegrino who is always top notch. He is the best service manager I have ever dealt with. Pellegrino who is always top notch. He is the best service manager I have ever dealt with. More

Upon arrival we were greeted politely and our service assistant was very helpful and courteous. He made sure we were satisfied with our service experience. assistant was very helpful and courteous. He made sure we were satisfied with our service experience. More

John Ponce was a true professional and extremely helpful with my first Lexus purchase. The whole team was great! with my first Lexus purchase. The whole team was great! More

Service rep, Mark McClean was great! They had to keep my car several days but gave me a loaner for the period. Service was great. They had to keep my car several days but gave me a loaner for the period. Service was great. More

John was not only very helpful but also very knowledgeable. When the car that I wanted wasn’t on the lot he made the effort to find one and reserve it for me. Additionally, after selling my wife knowledgeable. When the car that I wanted wasn’t on the lot he made the effort to find one and reserve it for me. Additionally, after selling my wife a new RX350, she had some issues with the NH DMV so John drove all the way back to Danvers to redo the paperwork making me the owner. Great job!! More

My service adviser Jennifer Perry was terrific She kept me informed as to the status of my vehicle And answered all of my questions The gentleman who brought my Courtesy car to me was terrific. An all ar me informed as to the status of my vehicle And answered all of my questions The gentleman who brought my Courtesy car to me was terrific. An all around pleasant experience. More

I have purchased several cars from IRA LEXUS & it has always been a positive experience The service department and Dennis Pellegrino has been excellent to work with from the effficiency of the actual always been a positive experience The service department and Dennis Pellegrino has been excellent to work with from the effficiency of the actual service apppointment, including keeping me informed during the appointment, clearly explaining the work to be performed as well as following up after the appointment. Owning my Lexus has been awesome. More

All the Staff was Awesome. Very Friendly, Accommodating, and they always deliver. Keep up the Great job ladies and gentlemen at Ira Lexus of Danvers. Very Friendly, Accommodating, and they always deliver. Keep up the Great job ladies and gentlemen at Ira Lexus of Danvers. More

I was in Boston for a weekend and was returning home to Portland on the Monday. Five of my dashboard warning lights went on and the engine sounded and felt like it was misfiring as I headed north. Quickly Portland on the Monday. Five of my dashboard warning lights went on and the engine sounded and felt like it was misfiring as I headed north. Quickly Googles Lexus Service and Ira Lexus in Danvers was close by. Long story short they (Richard) was friendly and upbeat and they took my car right in. They discovered that a large nest in the engine compartment. They figured squirrel due to the acorns and droppings. Some of the wiring had been gnawed on! Sure enough they sorted it out and a couple hours later I was on my way home. Richard C, the Assistant Service Manager was incredibly friendly and helpful. He kept me constantly updated on the progress. They even used rodent repellent tape on the wiring - who knew?! Six stars for great service on the fly. More