Ira Lexus Danvers

Excellent customer service from mark mclean! !! Always friendly , smart, happy to see me. Very knowledgeable and professional!!! !! Always friendly , smart, happy to see me. Very knowledgeable and professional!!! More

Dropped my car off Friday at 10 am and it was determined then I needed 2 new trunk motors. Got called Saturday, 24 hours later with a list of thing they recommend for my car and the service rep said I’ll ha then I needed 2 new trunk motors. Got called Saturday, 24 hours later with a list of thing they recommend for my car and the service rep said I’ll have to check with my manager if motors are covered. So 24 hours since dropping off the car and my main issue was not even addressed yet. I asked if I would get my car back Saturday and service rep said yeah! Received no call back Saturday or even Sunday. I heard Monday afternoon my car was finally ready with no follow up. When picking up my car, everyone always looks less than pleased to help you. I finally get my car back and see that money was taken from my center console. I’ve always driven Lexus and so haven’t my family and this used to be a great dealership but now I tell people to stay clear. Not worth the headache. More

Ira goes above and beyond to help their customers. Easy to make appt and always contacts you with answers to your car problems ! Easy to make appt and always contacts you with answers to your car problems ! More

Kal listened to what I wanted in an automobile. It was not as painful as I thought it was going to be. It was not as painful as I thought it was going to be. More

The receptionist is very polite and helpful. I like that they wash, vacuum and fill up my NX. I like that they wash, vacuum and fill up my NX. More

Lexus treats all their customers with respect and kindness. They show their appreciation for their loyal customers as soon as you walk through the door. I highly recommend this dealership for th kindness. They show their appreciation for their loyal customers as soon as you walk through the door. I highly recommend this dealership for their honesty and appreciation They show all their customers More

Very happy with my service manager. His communication skill are tight on. However service is a bit expensive. His communication skill are tight on. However service is a bit expensive. More

Attentive, helpful, thorough. Nick was amazing. He checked on me a couple of times with the progress of my car. Nick was amazing. He checked on me a couple of times with the progress of my car. More

After 4 years still the best service. Good people,thorough check ups and quick service. I always get a loaner car and a complimentary wash and interior cleaning. Never tried to sell me an Good people,thorough check ups and quick service. I always get a loaner car and a complimentary wash and interior cleaning. Never tried to sell me anything I didn't need Can't go wrong with dancers lexus More

The people are very responsive and helpful. The primary issue I have is there is very limited knowledge of the technology systems in the car. This is not really a criticism of this particular The primary issue I have is there is very limited knowledge of the technology systems in the car. This is not really a criticism of this particular dealership. I think it’s a general problem with most automotive dealerships. The service department knows how to do typical, traditional automotive service like oil changes, tune-ups, etc. but there is limited knowledge and capability to service the technology systems. We had to go to Corporate Lexus Tech Support regarding a problem with the Blind Spot Monitor in our car. They confirmed that it is a problem and sent us back to service for resolution. More