Ira Lexus Danvers

Terrible. 2-1/2 hrs for oil change for which I had an appointment. Happens every time. Won't be going back. Nor will I buy from them when I'm ready for my next 2-1/2 hrs for oil change for which I had an appointment. Happens every time. Won't be going back. Nor will I buy from them when I'm ready for my next car. More

Took too long to do the work based upon the work that was scheduled but was Worth the wait. Thanks scheduled but was Worth the wait. Thanks More

Always Excellent/Always Professional, prompt, courteous and they answer all questions. I would recommend IRA to anyone. and they answer all questions. I would recommend IRA to anyone. More

Great experience! Elliot Honig was wonderful to work with and I love the car! Definitely recommended! Elliot Honig was wonderful to work with and I love the car! Definitely recommended! More

Great customer service, the staff is always friendly and always makes sure that they do everything in their power to make right of any situation always makes sure that they do everything in their power to make right of any situation More

Brandon was absolutely amazing, I walked in upset and I left with a smile on my face. Shoutout to Brandon 🤩 left with a smile on my face. Shoutout to Brandon 🤩 More

Efficient, courteous and knowledgeable and I would recommend IRA Danvers. It is so large that it’s overwhelming. recommend IRA Danvers. It is so large that it’s overwhelming. More

Service was excellent. Everyone was polite and courteous. They properly estimated the time it would take to finish. Everyone was polite and courteous. They properly estimated the time it would take to finish. More

Ira Lexus has been my dealer for servicing on my Lexus Sedan LS for over 7 years. A member (often Tom) of their Lexus service dept immediately greets me upon my arrival, checks me in. Dennis also gree Sedan LS for over 7 years. A member (often Tom) of their Lexus service dept immediately greets me upon my arrival, checks me in. Dennis also greeted me today and offered me a loaner vehicle, which I did not utilize today. I chose instead to relax in their spacious and comfortable customer lounge, enjoying a bit of the refreshments provided. Dennis Pellegrino is who Ive most often worked with, and find him to be courteous and a consummate professional, keeping me fully apprised as to the status of my vehicle. if the service technician has recommendations for additional service or repairs for which my vehicle wasn’t scheduled for, Dennis explains the issues, my options, and costs for the work to be done. There is absolutely no pressure by Dennis and he respecfully allows me to make the decision for myself, based on the recommendation and information provided me by Dennis. Over these 7+ years as an IRA Lexus customer, Ive always felt that my patronage is valued & appreciated. Tom who receives customers, vehicles, as well as brings them to the front. Once service is completed, and Tom is always very friendly and accommodating. Dennis and Tom are an example of the outstanding staff at Lexus service department at Ira, and because of them and other staff members with the same work ethic, and outstanding customer service, are the reasons I will continue going back to Ira. IRA of Danvers is an outstanding dealership, who consistently provide efficient and courteous customer care, and top notch vehicle maintenance and repairs, without any hard sell techniques or pressure for up selling products and/or services. Thank you Dennis & Tom! More

The courteous service, professional knowledge, and very good atmosphere make me want to recommend them to others. good atmosphere make me want to recommend them to others. More