Ira Lexus Danvers

We recently leased a Lexus RX350 from Elliot at Ira. I have to say Elliot was WONDERFUL, HELPFUL,RESPECTFUL and so VERY KIND. Elliot was nothing but HONEST with us, there was not one question that he coul have to say Elliot was WONDERFUL, HELPFUL,RESPECTFUL and so VERY KIND. Elliot was nothing but HONEST with us, there was not one question that he couldn't answer. The color we wanted was gone, but he showed a color he knew we would like just as much, but never thought of it. Sure enough when the truck arrived...we loved it!Elliot was such a GEM to us, never once was he pushy, he kept our best interest as his top priority and made the whole process comfortable and easy. We will definatley refer family and friends to him and look forward to doing repeat business with him. Irs Lexus is very LUCKY to have Elliot Honig on their staff! Thank You Elliot for everything! Dan and Michelle Conde More

This is our second Lexus purchase; the first was from this dealership so at first it made sense to go back. We (husband and wife) “elderly always do our research before such a purchase. We knew exactl this dealership so at first it made sense to go back. We (husband and wife) “elderly always do our research before such a purchase. We knew exactly what we wanted in a car and new what it “should cost” as well as the current finance rates and costs. After a brief meeting we where quoted on a new Lexus RX 350 -10 was a ridicules high price and we had to sign right now today to get this offer Knowing where this price should fall we said no, at this point the PRESSURE started. He (rick the salesman) came back with his “new” manager, and long story on how great he is and we given another price for a different car. Before we knew it we where literately forced into test-driving a car we did want, wrong color, wrong options wrong everything. They did this to get us out of the building for a bit so they good get together while we where gone and attack us when we got back... yes attack us. When we got back we again said NO, never ever giving thought to go to another Lexus dealer. We would have settled for the new Cadillac crossover which we already had pricing on (so much lower in price then their offers. They did come down in price and place us where we wanted to be, but not in the color we wanted. We both felt like we had enough of this high pressure and high cost. When leaving I gave instructions to only email me if anything changed, this was on a Saturday. Over a two-day period this salesman Rick called our home and cell 18 times. Each call he became angrier that we did not by his car, the one that he picked. On Monday his disturbing behavior troubled us and this forced us to anther Lexus dealer. IRA did lower there price to a more reasonable figure but the damage was done. On Tuesday while at another Lexus dealer and talking to a staff member and salesman we documented 9 more calls to our phone, if I did not pick-up he (Rick) would call right back, if I did not pick-up he would call right back and finally leave a forceful voice message. A total of 27 calls where made to our phones in a 4 day time frame. This is all documented and witnessed by others. For my wife and I at my age we see this as a severe form of harassment. Finally on Wednesday he called again telling us he has one car left for us, can you imagine a big dealership like that having only one car. At this point he was told we have purchased the RX 350 we wanted at another dealership. He got very angry and had nothing but criticism for our choice. I (we) am in the position to purchase a new vehicle every two or three years, all luxury models. This abuse from IRA and their tag team of robots will be remembered as criminals and shared to all we know. Remember we did go there to buy, moving from a 2008 Lexus RX 350 to a 2010 Lexus RX 350. My wife who works for a law firm is putting together a complaint of harassment in will file this the begging of next week. One complaint against the dealer and another complaint against the salesman. This should help in making sure they treat all ages equally Stay away from IRA Lexus in Danvers. If not, at least find another dealer and compare people, environment, number of cars and the company, even if you have to travel an hour away. As for the purchase from another dealer, it was perfect. The wife got what she wanted and a few extra options at a better price. Not only that but we where made to feel comfortable and NO ONE sold us anything. They just provided us with what we wanted at a fair price and treated us like family. I don't believe it is fair to mentioned who we went with but you can look for other dealers to find other posts. More

Buying a Lexus is something I have been wanting for a long time. When I walked into IRA Lexus in Danvers, Danny told me I would be leaving with a Lexus. He introduced me to Ted Poulos and from there we long time. When I walked into IRA Lexus in Danvers, Danny told me I would be leaving with a Lexus. He introduced me to Ted Poulos and from there we worked out a great deal. They made it so easy and I am now in my new SUV. They lacked the pushiness of a car salesman and worked with me until I felt comfortable signing on the dotted line. I will recommend this dealership to anyone looking for a Lexus. More

I have always wanted a Lexus and because of the exceptional service I recieved at Ira Lexus, I now am a proud Lexus owner. I was treated with the upmost respect and courtesy by all the men I worked exceptional service I recieved at Ira Lexus, I now am a proud Lexus owner. I was treated with the upmost respect and courtesy by all the men I worked with at Ira Lexus in Danvers. I never felt rushed or pressured by them but felt like they tried to get to know me, seeing what I really wanted. After meeting with Bert Rivas then Danny Kaboub on my first day there, I decided to wait on the used Lexus. However, I was so impressed with them I went back a week later and was welcomed by a smiling Danny Kaboub who sold me a brand new IS 250. Not only did I get a great deal but I made some friends in the process! I've never been happier owning a car and feel confident my experience in the future with them will be a pleasure. Thank you Ira Lexus! -Ali More

We got a great price that they encouraged us to call any other Lexus dealer in the country to see if they would sell a car to us for less. Others did not come close to the IRA price. The sales team was ve other Lexus dealer in the country to see if they would sell a car to us for less. Others did not come close to the IRA price. The sales team was very friendly with no pressure. The car was at their other franchise abd they will deliver the car to us here in Maine on Thursday. More

It was time to lease a new car. I first went to my previous dealer, Lexus of Watertown, but after they rescinded on their original offer to me, I decided it was time to look elsewhere. Despite the fa previous dealer, Lexus of Watertown, but after they rescinded on their original offer to me, I decided it was time to look elsewhere. Despite the fact that Danvers is significantly further from my home, I drove to IRA Lexus in Danvers and couldn't believe the difference in the level of professionalism! Not only were the people at Danvers friendly, extrememly knowledgeable about the product and straight shooters, they gave me an excellent deal, because they felt so badly about my experience at the Watert own dealership and wanted me to have an excellent Lexus experience. As a business owner, I totally appreciated how they handled the total experience. More

The reason for this review is to offer an appraisal of my recent experience with their team members for the purchase of a 2009 Lexus GX 470. Firstly, I had just left Herb Chambers Lexus in Sharon where I recent experience with their team members for the purchase of a 2009 Lexus GX 470. Firstly, I had just left Herb Chambers Lexus in Sharon where I spent 3 hours of back-and-forth dealing between the salesman and invisible higher-ups that would not come-out to directly speak with me or even introduce themselves. So, that encounter was still fresh. Upon arrival at Ira Lexus of Danvers, however, I met everyone involved...no hidden managers. Moreover, they were fast: they got an immediate appraisal on my Toyota trade-in, and it was higher than Herb Chambers Lexus which low-balled me $3,000 below the official Kelley Blue Book value for my RAV-4. My sales consultant Mr. Ponce did not run back and forth--he was fair, and I appreciated that...no low-balling for this customer. The sales manager, Mike Akroyd, was equally FAIR, HONEST, PROFESSIONAL & FRIENDLY as Mr. Ponce! He would visit us every 10 minutes with a broad smile and ask me, "Is everything going o.k...do you have any additional questions, Dr. Vautrot?" After I agreed to purchase the GX 470, I met with their financial manager, Steve Frisone, who is a super guy, as well. I felt so lucky to have 3 professional and friendly staff encounters in a row! He did not haggle me or twist my arm for extended warranties or other types of plans that I was not interested in adding on to the standard, excellent coverage that comes with a Lexus. Each time that I politely declined, he did not question it or try again with any type of fancy, over-your-head financial talk. So, this process, too, was quick and efficient! In addition, their original price was very, very competitive: not only did they give it to me in writing (which Herb Chambers did not), they stuck to it. So, when I arrived, there were no remarks like "Oh, by the way, I forgot that such-and-such was installed, so that will cost you extra..." Nope. Ira Lexus of Danvers: they stick by their word. No funny business. No hassle. No haggle. And very time efficient. I am a physician & time is limited with my two practices. They respected that. I feel that they appreciate & respect their customers' needs quite nicely. I also had an opportunity to observe other customers walking around in their showroom: all seemed that they were also having a pleasant, rather than stressful, buying experience. Ira Lexus of Danvers is a dealership that I would personally recommend to my friends and colleagues. I reside in Taunton, MA, which is FAR from the Lexus dealership in Danvers (60 miles, 1.5 hour drive); BUT, I am willing to make that voyage when necessary just because of the type of staff (FAIR, HONEST, PROFESSIONAL & FRIENDLY) and the atmosphere (PLEASANT, RELAXED). Victor J. Vautrot, M.D. Harvard School of Medicine More

I have just purchased my third Lexus RX from Ira Lexus and Elliot has been my salesman for all of these purchases. He is honest, upfront with all his information and a pleasure to work with. I continue and Elliot has been my salesman for all of these purchases. He is honest, upfront with all his information and a pleasure to work with. I continue to return to IRA because of the great service, both in the sales department and the car service area. Your car is always ready when they say it will be. IRA also has a wonderful loaner service so I never have to wait for my car while it is in for service. More

I spoke with Todd Irving over the phone to get some particulars on the vehicle my wife was looking to purchase, an IS 250AWD. Todd was professional and provided the information on a timely basis. Tod particulars on the vehicle my wife was looking to purchase, an IS 250AWD. Todd was professional and provided the information on a timely basis. Todd was not pushy at all. Todd was great!!!! When my wife and I got to the dealership, the car that Todd and I had discussed was waiting for my wife, right in front. By the way, when we got there, it was in the middle of a snow storm. The numbers that Todd and I had discussed over the phone, were the final numbers. There were no hidden fees at all..Everything was as Todd said it would be. My wife wanted to test drive the vehicle and Elliot Honig had taken both my wife and I on a test drive. Elliot was thoroughly knowledgable about this vehicle and he could not have been any nicer. I have purchased many cars in the past and I can honestly say, this was the BEST experience I have ever had regarding the purchase of a new vehicle. When my wife went up to pick up her new car, Todd & Elliot had pulled her new car into the showroom so they could go through a final walk through with her before she drove off. They were great. Todd & Elliot deserve a great deal of credit for a job WELL DONE!!! Both Todd & Elliot made this car purchase something both Betsy and I will never forget. Great job Todd & Elliot!!!! I would recommend you to anyone. More

This was about a smooth purchase process I have experienced in the 5 new vehicles I have purchased in my lifetime. I communicated with Blanca initially through email. She quoted a price to me imm experienced in the 5 new vehicles I have purchased in my lifetime. I communicated with Blanca initially through email. She quoted a price to me immediately without any hassle of telling me I need to come in first. The quote was very competitive. When I asked what the total walk out cost including tax and licensing she again gave me an immediate answer. I did this with several other dealerships and I did visit 3 of them. This was the only dealer when I arrived did not change the number from what was quoted. Actually, it turned out to be 1 dollar more then originally quoted which I was okay with. I know with perhaps some dealing I may have saved a little with them or elsewhere but the price was below what I had budgeted for myself and their responses to all my requests were immediate which I cannot say of other dealerships who I found to be more vague and quite frankly, less honest. Mike Ackroyd was extremely friendly and more then willing to provide optimum customer service along with John Ponce who stayed true to the course of what had been discussed prior to my arrival. More