Ira Lexus Danvers

My experience at IRA Lexus was pleasant from the time I called for an appointment to service my car to the time I picked up my car. Everyone was so kind and helpful! My car was done quickly. The service de called for an appointment to service my car to the time I picked up my car. Everyone was so kind and helpful! My car was done quickly. The service department kept me informed the whole time. I would recommend IRA Lexus service department to all who are looking for a great place to take their car! More

Ira Lexus of Danvers has to be one of the best dealerships around! I dealt with Dennis Pellegrino today when I brought my SUV in for service. He is absolutely amazing!! Very knowledgeable, plea dealerships around! I dealt with Dennis Pellegrino today when I brought my SUV in for service. He is absolutely amazing!! Very knowledgeable, pleasant and easy to deal with! I’m very happy with the service I received at this dealership. A big plus - they cleaned my whole car inside & out! Thank you Dennis and the Ira Lexus dealership! More

Great service and always very helpful and informative and respectful. Love that my car is always washed. respectful. Love that my car is always washed. More

The service has gone down hill. Often, there is only 1-2 representatives and the wait for check in or check out is inefficient. Yesterday, when I picked up my vehicle. I had to wa Often, there is only 1-2 representatives and the wait for check in or check out is inefficient. Yesterday, when I picked up my vehicle. I had to wait 30 minutes for the car to be brought around. I went back inside after 15 or 20 minutes and it seemed as though the person that was supposed to bring the vehicle to me had gone on break and there was a communication gap. Therefore, I had to stand and wait for approximately 30 minutes. In addition when I got the vehicle there was a sticky substance all along the side of the seat where the controls for the seat are, and I thought that the vehicle would be fully cleaned. This is disappointing. More

My experience was more than excellent! I would highly recommend this dealership to everyone! I was treated very well and respected I would highly recommend this dealership to everyone! I was treated very well and respected More

Nice service and fast . The waiting area excellent and the clean bathroom amazing the snacks are very good The waiting area excellent and the clean bathroom amazing the snacks are very good More

Always great service from service and the sales department. Keep up the great work everyone. department. Keep up the great work everyone. More

I was very helpful the very courteous very efficient. They know what they were doing. They have great coffee stand plenty of places for quiet to read, and they are very astute and getting people in and o They know what they were doing. They have great coffee stand plenty of places for quiet to read, and they are very astute and getting people in and out of there cause they know time is valuable. More

Excellent service , thanks to Jenifer. Pleasure to work with her. My wife also working with her Pleasure to work with her. My wife also working with her More

I always experience the best customer service. My service advisor, Dennis Pellegrino, is always so very helpful whenever I visit the dealership. He keeps me updated on any issues and I appreciate My service advisor, Dennis Pellegrino, is always so very helpful whenever I visit the dealership. He keeps me updated on any issues and I appreciate that. More