I am a 4-time Lexus owner, two from this dealership. I will never set foot in this dealership again. The back and forth between sales, manager, and finance was interminable. The expectation that I would turn in my car in advance of my new car coming in, without a guaranteed date of delivery was absurd. They made it sound like I was getting a great deal, and the deal was breaking their back. These folks are rude and do not value the customer's time. I got more for my trade in, more in discounts, more of what I wanted elsewhere - in less time, with nicer people. DO NOT GO to Ira Lexus in Manchester unless of course, you like being ripped off and treated like you are either stupid or not a serious customer.