Ira Subaru

Service and Sales A+ Fantastic sales and recent service experience. Really pleased with the service team - they genuinely care and smile (simple but I think we all experi Fantastic sales and recent service experience. Really pleased with the service team - they genuinely care and smile (simple but I think we all experience poor service). Also willing to work with you on the sales side. Easy in and out. I'd recommend buying and servicing here. Good people and management. More

Service for my Subaru I brought my car in for routine service as well as have my drivers visor replaced. Had to pre-order the part. Once at dealerbthe realized all I needed I brought my car in for routine service as well as have my drivers visor replaced. Had to pre-order the part. Once at dealerbthe realized all I needed was the clip replaced and they credited my bill for the visor I bought. My service advisor Yvonne was awesome and really helpful professional and a pleasure to deal with. She is a great asset to your dealership More

I was in and out in less than an hour. Great. Good service. I was in and out for an oil change in less than an hour. Car was washed which it needed badly. Service writer very courteous and polite. I was in and out for an oil change in less than an hour. Car was washed which it needed badly. Service writer very courteous and polite. More

Yet again another great experience!! Everything was done great as usual!! Always timely and everything was covered completely!! Ilana was great and explained everything !! Was done soon Everything was done great as usual!! Always timely and everything was covered completely!! Ilana was great and explained everything !! Was done sooner than I thought. Called to let me know when it was done!!! More

Clear and upfront. No games. Excellent customer service. Ilana Snyderman was our Service Rep. She is wonderful. Friendly, classy, and totally a gem. A consummate professional. She was immediately on top of t Ilana Snyderman was our Service Rep. She is wonderful. Friendly, classy, and totally a gem. A consummate professional. She was immediately on top of the service job. Kept in touch. Was so patient and friendly with the whole service process. Knowledgeable, and with clear explanations. Completely aware of our car's issues. It was an absolute pleasure to work with Ilana. We give her our highest praise. She is a wonderful representative for Subaru Danvers. More

Service visit Had routine service of oil change, tire rotation and inspection sticker. Check in was quick, work completed quickly while I worked in the lounge. Very Had routine service of oil change, tire rotation and inspection sticker. Check in was quick, work completed quickly while I worked in the lounge. Very courteous and the car was even washed. Will continue to use Ira for service. More

Amazing experience Exceptional service in a very fast and efficient manner. They worked very hard and gave me a deal of a lifetime. Recommended for all my friends. Exceptional service in a very fast and efficient manner. They worked very hard and gave me a deal of a lifetime. Recommended for all my friends. More

Service at Ira Subaru I took my 2017 Subaru crosstrek for 6000 mile scheduled service . William was professional and provided good customer service . Nice waiting area with I took my 2017 Subaru crosstrek for 6000 mile scheduled service . William was professional and provided good customer service . Nice waiting area with good selection of teas and good wifi More

Relaxed and comprehensive. Very happy We went in after long day at work. Tired and hungry we wanted to make a deal and thanks to gene we were able too. He was very relaxed and quiet witch We went in after long day at work. Tired and hungry we wanted to make a deal and thanks to gene we were able too. He was very relaxed and quiet witch i liked not the usual salesmen fast talk. He suggested we test drive couple models which helped make decision easy for us. Definitely buy from ira subaru and gene again. More

Die waiting There is a disconnect between what the service folks know about the length of the service and what actually happens. Those doing the service take a v There is a disconnect between what the service folks know about the length of the service and what actually happens. Those doing the service take a very long time to complete an uncomplicated general service of checking fluids, oil change, tire rotation and balance. I was told it should be one and one half hours but it was two and one half before my car was finished or returned to me. I have no idea if everything was done as I was not given a copy of the service and not charged for it as I made it clear that I had lost patience and was ready to get an Uber and go home and return the next day to retrieve my car. I plan to have my car serviced elsewhere in the future. This is not my first experience with this dealer dragging out work well beyond the initial estimate. I have to wait as I live some distance and the dealer does not have loaner vehicles nor offer shuttle service to my town. More