Ira Toyota of Danvers

The service advisor was kind and professional. She was great to work with. Thank you She was great to work with. Thank you More

A one and a half hour job took six and a half hours to complete during which time I had no feedback from the agent except when I sought him out. complete during which time I had no feedback from the agent except when I sought him out. More

I went in for my first 5K miles service, thinking id be getting an oil change, i was immediately treated as if I know nothing about cars or car maintenance and told they dont do oil changes at 5K miles an getting an oil change, i was immediately treated as if I know nothing about cars or car maintenance and told they dont do oil changes at 5K miles and that I needed to wait till 10K despite the emails and text messages harassing me to come in for service, I was told I could have my tires rotated if I wanted to wait 3 hours. The guy Steve, seemed like he was trying to talk me out of the service all together, he eventually agreed to get me an Uber to my house while I waited 3 hours and then an Uber back to the dealership. I already have a bad taste in my mouth for this place, can't wait till I no longer have to come here for service but I bought a brand new car so the first few services have to be dont here if i want the complimentary service. Maybe next time they will change the oil when I have 10K miles on the car! More

Great customer service, highly recommend Ira Toyota in Danvers for all your automobile maintenance and service ! Danvers for all your automobile maintenance and service ! More

They took care of my 12 month check up of my corolla cross very thoroughly and very quickly cross very thoroughly and very quickly More

After receiving notification that my car was ready, I arrived to pick up. Was told by service woman in waiting area to go to where I dropped off car. Walked to where she pointed and there were 7 employee arrived to pick up. Was told by service woman in waiting area to go to where I dropped off car. Walked to where she pointed and there were 7 employees sitting at desks. One was helping a customer. The other 6 were either talking with each other or playing on cell phone. Not one of them inquired if I needed any help. Once customer was finished with employee I approached him to pick up my car. I was then asked who I dropped it off to. Let him and now another employee know I was not the one to drop off. Gave my phone number and then was directed to go to computer 4. Walked to woman who told me I needed to go to who I dropped car off to. I let her know I was sent to her. After giving my number again the woman did have my paperwork. In which she told me to sign 4 spots, never went over any of it (there was a recall as well as service). Just don’t feel there was any customer service. More

Awesome. Always great. They said 2 hours and I think it was 2 hours to the minute. Always great. They said 2 hours and I think it was 2 hours to the minute. More