Ira Toyota of Danvers

Went in for MA car inspection. First come, first serve. Done within the hour. No issues. Paid and went on my way. First come, first serve. Done within the hour. No issues. Paid and went on my way. More

Efficient, clean, modern, professional, lots of words to fill in the minimum amount of 15 words fill in the minimum amount of 15 words More

Bruce was great. In and out for service. I waited at home and then an Uber drove me to the dealer. Thanks In and out for service. I waited at home and then an Uber drove me to the dealer. Thanks More

Bruce is my guy! I always feel comfortable going to Ira Toyota. I think their prices are a bit high, but I don’t feel like I’m being lied to. I don’t feel like I’m be I always feel comfortable going to Ira Toyota. I think their prices are a bit high, but I don’t feel like I’m being lied to. I don’t feel like I’m being taken advantage of. They have a nice clean, comfortable place to wait. Complimentary tea, coffee, hot chocolate. TV to watch. Very friendly. I’ve been going there for decades and will continue do so. More

The staff were amazing Very informative and pleasant They explained everything very clearly Very positive experience They explained everything very clearly Very positive experience More

very disappointing, service department performed poorly on a recall visit, car was not ready when promised which caused me to be late for work after waiting over 3 hours on a recall visit, car was not ready when promised which caused me to be late for work after waiting over 3 hours More

No point in making an appointment. Had a noon appointment. They said car would be ready between 2 and 2:30. Got a call at 2:30 that they weren’t going to get to the car that day an Had a noon appointment. They said car would be ready between 2 and 2:30. Got a call at 2:30 that they weren’t going to get to the car that day and we had to pick it up. We live 30 min from the dealer and were going to have to bring it back on Monday, even though the Saturday was the only free day for us to bring the car in. Service rep said nothing could be done. I spoke to manager who offered a loaner car after i said that we had 4 Toyotas at one time that were all serviced there and that I would never step into Ira again, after spending 10s of thousands there over the years. All ended ok, but why make appointments that you can’t honor and leave people in a lurch. They brought the car to us on Monday. My new car is a Mazda and they offered me a loaner when they were running late. My time and peace of mind is worth more to me. More

Very professional service technicians are extremely knowledgeable amenities also ride sharing transportation cleanliness top notch knowledgeable amenities also ride sharing transportation cleanliness top notch More