Ira Toyota of Danvers

I purchased a truck over the internet. Paid full price,paid down payment, and made an appointment. When we arrived the truck was not available. After a long wait the truck arrived and was Paid full price,paid down payment, and made an appointment. When we arrived the truck was not available. After a long wait the truck arrived and was dirty. We. Asked them to clean it, that also took a very long time. When we took the car for a test drive the tank was completely empty, so we had to stop and buy gas. They spent the rest of the day delaying, lying and disappearing to leave us waiting at the salesman’s desk. It took over6hrs to buy a car we had reserved the day before. We did’nt even negotiate on price. Worst car buying experience in over 20 years! More

Thanks so much for the great service today! The team is always so helpful and friendly. A huge thanks to Fabiana in service for being awesome as always! The team is always so helpful and friendly. A huge thanks to Fabiana in service for being awesome as always! More

Customer service has declined over the last several years. Very sad to see this. I have been a customer for over 20 years years. Very sad to see this. I have been a customer for over 20 years More

I bought my car there in 2022 and although not the closest Toyota dealer or best labor rate I scheduled my appointments there. I arrived to a scheduled appointment 15 minutes early and was told it w closest Toyota dealer or best labor rate I scheduled my appointments there. I arrived to a scheduled appointment 15 minutes early and was told it was a 3 hour before they could take me. Not an apology, not we should have called you, not does this work for you. I said I schedule appointments for a reason, and why 3 hours for scheduled appointment? We are busy was the response. It was a Saturday and had a number of other things to do. I asked for a manager to address and said they were not available. I will never go back after this treatment and loyal customer, now only to Toyota. Other dealers also wash car during service, they do not. More

Had a positive experience with service department; excellent customer service, quality of work and parts. excellent customer service, quality of work and parts. More

My experience was great, salesman was pleasant, very knowledgeable and patient Vadim . Love my new car 2027 Corolla . He made transactions very accommodating for me. I would recommend dealership and Va knowledgeable and patient Vadim . Love my new car 2027 Corolla . He made transactions very accommodating for me. I would recommend dealership and Vadim. Place was clean , everyone pleasant , More

Excellent service. They are very kind and help you with everything regarding your new vehicle. They explain everything clearly. They are very kind and help you with everything regarding your new vehicle. They explain everything clearly. More

Specialist at checkin was great. Issue is the service taking 4 hours for an oil change and tire rotation. Pretty basic service that probably could have been done under 30 minutes at Issue is the service taking 4 hours for an oil change and tire rotation. Pretty basic service that probably could have been done under 30 minutes at Valvoline. Frustrating as no communication. Would have been nice to plan better. Original estimate 2 hours doubling that is ridiculous. More

My car is taking care of and I'm not taken advantage of. Jojo was terrific. Sherry Blodgett Jojo was terrific. Sherry Blodgett More

They were professional and friendly! They said a couple of things that neede be done. I appreciated the honesty. They said a couple of things that neede be done. I appreciated the honesty. More