Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ira Toyota of Danvers
Danvers, MA
2,073 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,073 reviews
December 09, 2025
Great service advisors and good mechanics. Never had an issue at Ira Toyota in Danvers and always a good experience when I need work done. Never had an issue at Ira Toyota in Danvers and always a good experience when I need work done. More
by mpajr
Employees Worked With
Alex Pendleton, Mark Giovanni
December 08, 2025
I sat in the service dept for 7 hrs waiting for a 3 hour job to be done. Very unprofessional to keep a person waiting when they made an apt and dropped off at 7am. WILL MEVER COME HERE AGAIN. . Ever. And I job to be done. Very unprofessional to keep a person waiting when they made an apt and dropped off at 7am. WILL MEVER COME HERE AGAIN. . Ever. And I’ve heard two other people waiting for service way longer than informed. More
by Bernholmes66
Employees Worked With
Mark Giovanni
December 04, 2025
Service department said the issue with my car was that it needs new floor mats that go around the gas pedal. I asked for an estimate for the new floor mats twice and was told they would have an estimate when needs new floor mats that go around the gas pedal. I asked for an estimate for the new floor mats twice and was told they would have an estimate when I got there and whether they were available. Estimate said they were in stock, go over to parts department and they say no they are not in stock and they will be delivered the next day and I need to come back to get the floor mats that I requested for two days in a row. Don’t live nearby. More
by Lovetoyota
Employees Worked With
Tom. Floor mats could be obtained and installed.
December 01, 2025
This is a great dealership. Easy to schedule an appointment and always completes your service properly and professionally. My Service Advisor (Alpesh) is friendly and courteous Easy to schedule an appointment and always completes your service properly and professionally. My Service Advisor (Alpesh) is friendly and courteous. Communication from setting the appointment through pickup are excellent. The dealership's shuttle service is great too. Thank you IRA Toyota. More
by Mrtibs
Employees Worked With
Alpesh Patel
December 01, 2025
I spent $3000+ to get my suspension fixed. They gave me a loaner and harassed me less than 24 hours later to pay my bill so they can make months end. They charged me 6+ hours of labor and had They gave me a loaner and harassed me less than 24 hours later to pay my bill so they can make months end. They charged me 6+ hours of labor and had my car ready in 3hrs. Threatened to charge me for the loaner if I couldn’t pay the bill on Saturday right before they closed. I told them they’ll have to wait til Monday as I was not around and was told by the service e personal my car would be ready Monday. So I prepared to have the loaner until Monday. Horrible experience. I’d rather drive to Woburn Toyotas and get my service done there! More
by Mike
Employees Worked With
Curran
