Ira Toyota of Danvers

The people working here are pleasant and helpful. I have been going to IRA for years. It is a great place to wait while car is being serviced. Multiple tvs, a place to get food and drinks, a pl I have been going to IRA for years. It is a great place to wait while car is being serviced. Multiple tvs, a place to get food and drinks, a playroom for children to play or a separate room if you have work to do. It is a comfort that I am told what work I will be needing. My car is running great after 12 yrs of being serviced. More

Appointment time was convenient, associate was very courteous and knowledgeable in explaining the work, fast turnaround. Highly recommend courteous and knowledgeable in explaining the work, fast turnaround. Highly recommend More

Edwin Alcantara was very professional and answered our questions and listened to our concerns. We had a multipoint inspection and oil change and everything that goes with it. Even saw a video showin questions and listened to our concerns. We had a multipoint inspection and oil change and everything that goes with it. Even saw a video showing what they did on our actual car. Never expected that! We like it here in Danvers and will continue to do business here. Thank you, Vance and Diana Garry More

They always seem to take us , no matter how busy they are and they do great work and they do great work More

I called to schedule 10,000 maintenance. I added that included in the Same appointment I would like my air conditioner fixed. I told the service person the vent in the back sounds like a jet I added that included in the Same appointment I would like my air conditioner fixed. I told the service person the vent in the back sounds like a jet engine. She told me they had a same day opening. I made it work so I can get the AC fixed. I get to Toyota. The service guy comes out a breezes of the air conditioner and told me that I would need a separate appointment. Very frustrating, clearly felt they just wanted to get me in the building for the maintenance. Then service guy told me the reason my ac sounds like this is probably because the ceiling vents are closed. I told him my kids just did that and my vent sounds like a jet engine. I offered a video I took but he said that probably wouldn’t be helpful. I pulled the video up at the desk and he acknowledged there’s an issue and that there is a loud sound despite completely dismissing me. When I went to pick up the car he said there’s no issue. I will not be going back to Toyota of Danvers. The first time I went I waited four hours with my toddler for the 5000 maintenance. No warning that it would take this long. Then this was my second experience. More

I came to have my tires rotated and balanced. Which should be a 30 minute job at most, maybe an hour. I was upsold an alignment on top of the rotate and balance for $100 extra. Fine. After 2 hour Which should be a 30 minute job at most, maybe an hour. I was upsold an alignment on top of the rotate and balance for $100 extra. Fine. After 2 hours I was told the alignment couldn’t be done because of rust and a wear item that would be $3,700 to fix. An hour later I got my truck back. So 4 hours to rotate and balance. The real kicker came when I noticed my wheel cap fell off. The tech didn’t put it back on right so now I am missing a cap. Alpesh my SA was fine but the experience was poor and I won’t ever be back. Shame, I am a Toyota fan. More

Tom was great and the service work done was professional, as always. Drop off and pick up was convenient as well. as always. Drop off and pick up was convenient as well. More

Service was fine but it shouldn’t take 3 hours to do an oil change. oil change. More