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Ira Toyota of Danvers
Danvers, MA
2,189 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,189 reviews
April 07, 2026
Edwin Alcantara was very professional and answered our questions and listened to our concerns. We had a multipoint inspection and oil change and everything that goes with it. Even saw a video showin questions and listened to our concerns. We had a multipoint inspection and oil change and everything that goes with it. Even saw a video showing what they did on our actual car. Never expected that! We like it here in Danvers and will continue to do business here. Thank you, Vance and Diana Garry More
by gamma
Employees Worked With
Edwin Alcantara
April 07, 2026
I called to schedule 10,000 maintenance. I added that included in the Same appointment I would like my air conditioner fixed. I told the service person the vent in the back sounds like a jet I added that included in the Same appointment I would like my air conditioner fixed. I told the service person the vent in the back sounds like a jet engine. She told me they had a same day opening. I made it work so I can get the AC fixed. I get to Toyota. The service guy comes out a breezes of the air conditioner and told me that I would need a separate appointment. Very frustrating, clearly felt they just wanted to get me in the building for the maintenance. Then service guy told me the reason my ac sounds like this is probably because the ceiling vents are closed. I told him my kids just did that and my vent sounds like a jet engine. I offered a video I took but he said that probably wouldn’t be helpful. I pulled the video up at the desk and he acknowledged there’s an issue and that there is a loud sound despite completely dismissing me. When I went to pick up the car he said there’s no issue. I will not be going back to Toyota of Danvers. The first time I went I waited four hours with my toddler for the 5000 maintenance. No warning that it would take this long. Then this was my second experience. More
by Carolineh291
Employees Worked With
Mark Giovanni
April 05, 2026
I came to have my tires rotated and balanced. Which should be a 30 minute job at most, maybe an hour. I was upsold an alignment on top of the rotate and balance for $100 extra. Fine. After 2 hour Which should be a 30 minute job at most, maybe an hour. I was upsold an alignment on top of the rotate and balance for $100 extra. Fine. After 2 hours I was told the alignment couldn’t be done because of rust and a wear item that would be $3,700 to fix. An hour later I got my truck back. So 4 hours to rotate and balance. The real kicker came when I noticed my wheel cap fell off. The tech didn’t put it back on right so now I am missing a cap. Alpesh my SA was fine but the experience was poor and I won’t ever be back. Shame, I am a Toyota fan. More
by heydan
Employees Worked With
Alpesh Patel
March 27, 2026
I was there for a car inspection sticker and it ended up being 4 hours because the check engine light came on for a 2025 Highlander. No explanation was given for what caused it. being 4 hours because the check engine light came on for a 2025 Highlander. No explanation was given for what caused it. More
by Finn
Employees Worked With
Rick Harper
March 27, 2026
Had to wait 10 minutes in front of the receptionist while she talked on the phone about an apartment she was looking at. And then the gentleman that was supposed to help me screamed out and said they’re gonn she talked on the phone about an apartment she was looking at. And then the gentleman that was supposed to help me screamed out and said they’re gonna have to wait very rudely. When my truck was finally done with the oil change, they never let me know. It was done. Sat there for at least another 30 minutes before I finally went and said what’s up with my car More
by k11nugent
Employees Worked With
Mark Giovanni
March 27, 2026
Excellent service. Rick was great to work with. Waiting area was comfortable. All services were completed without issue Rick was great to work with. Waiting area was comfortable. All services were completed without issue More
by hoganc364
Employees Worked With
Rick Harper, Mark Giovanni
