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Ira Toyota of Danvers
Danvers, MA
2,318 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,318 reviews
September 15, 2026
I went in for my first 5K miles service, thinking id be getting an oil change, i was immediately treated as if I know nothing about cars or car maintenance and told they dont do oil changes at 5K miles an getting an oil change, i was immediately treated as if I know nothing about cars or car maintenance and told they dont do oil changes at 5K miles and that I needed to wait till 10K despite the emails and text messages harassing me to come in for service, I was told I could have my tires rotated if I wanted to wait 3 hours. The guy Steve, seemed like he was trying to talk me out of the service all together, he eventually agreed to get me an Uber to my house while I waited 3 hours and then an Uber back to the dealership. I already have a bad taste in my mouth for this place, can't wait till I no longer have to come here for service but I bought a brand new car so the first few services have to be dont here if i want the complimentary service. Maybe next time they will change the oil when I have 10K miles on the car! More
by jenn
Employees Worked With
Steve
September 12, 2026
After receiving notification that my car was ready, I arrived to pick up. Was told by service woman in waiting area to go to where I dropped off car. Walked to where she pointed and there were 7 employee arrived to pick up. Was told by service woman in waiting area to go to where I dropped off car. Walked to where she pointed and there were 7 employees sitting at desks. One was helping a customer. The other 6 were either talking with each other or playing on cell phone. Not one of them inquired if I needed any help. Once customer was finished with employee I approached him to pick up my car. I was then asked who I dropped it off to. Let him and now another employee know I was not the one to drop off. Gave my phone number and then was directed to go to computer 4. Walked to woman who told me I needed to go to who I dropped car off to. I let her know I was sent to her. After giving my number again the woman did have my paperwork. In which she told me to sign 4 spots, never went over any of it (there was a recall as well as service). Just don’t feel there was any customer service. More
by lorijean5674
Employees Worked With
Jo
September 10, 2026
Service reps were knowlegable and friendly. They worked with me to find the specific model with the addons inwas looking for and found it faster than what was estimated. They worked with me to find the specific model with the addons inwas looking for and found it faster than what was estimated. More
by dmars2811
Employees Worked With
Juan Encarbacion, Mark Giovanni
September 09, 2026
Vehicle went in for 10000 service, given 15000 service. Requested to check radio/GPS system when having a conversation. The technician took the vehicle for a 17 mile ride with no one in the vehicle to dupl Requested to check radio/GPS system when having a conversation. The technician took the vehicle for a 17 mile ride with no one in the vehicle to duplicate. How do you duplicate a conversation if the technician is by himself? The technician did not duplicate the error More
by andrew
Employees Worked With
Do not know there names, Mark Giovanni
