Ira Toyota of Danvers

The service advisor that I had today Angel was his name was beyond rude and condescending. Every question I asked related to my service he responded to me as if he was speaking to a five year old. Very di was beyond rude and condescending. Every question I asked related to my service he responded to me as if he was speaking to a five year old. Very disrespectful and highly unprofessional. He needs training in customer service/ relations. More

I was there from about 3 to 5 thirtyish. The cashier who was on duty at that time was extremely kind helpful, and went out of her way to assist me. Friddie your janitor also gave me a hand w The cashier who was on duty at that time was extremely kind helpful, and went out of her way to assist me. Friddie your janitor also gave me a hand when I needed help, I'm elderly, great attitude. The one thing that I probably dislike the most coming into your dealership is I drive my car in through the big open door to indicate I need service. A gentleman comes over very nice after he's helped other people and tells me to please stay where I am, someone will come and help me. Well after sitting in my car for five minutes, I get out and walk around wondering what the delay is. They tell me service man so-and-so is going to come and assist me. Well, another five minutes goes by and I don't want to stand out in the shop with cars coming and going. I took it upon myself and walked into where the agents were sitting behind their desks in the service department and search for the person who is to be my person, he was busy on his computer typing away. Had something important to do which is why I was kept waiting. After I stood there, I realized good customer service is the customer comes first-- you can do your typing and whatever you need to do later. most of the agents there had no one in front of them. They were just sitting there. I went up to Denise and asked can you help me and she said, of course, she very graciously went ahead and wrote up my order and got my car in for service. Most of the agent sitting there we're not doing anything so why would I be assigned to a particular person who is busy as opposed to first come first served. I don't care who writes me up. Anybody can do it, I see them twice a year I'm not trying to form a relationship. I just want to have my car processed as quickly as possible. It's bothered me every time I come into your shop because I end up standing by my car waiting for help and I feel I should be immediately able to go in and seek a person who is not doing anything and get my order written up. More