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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.2
2,361 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,361 reviews

October 30, 2026

Excellent service. They are very kind and help you with everything regarding your new vehicle. They explain everything clearly. More

by marianamauricio08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
jeancarlos bonitacio
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October 29, 2026

Specialist at checkin was great. Issue is the service taking 4 hours for an oil change and tire rotation. Pretty basic service that probably could have been done under 30 minutes at More

by Taraskact
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Buonomo.
Print
October 29, 2026

My car is taking care of and I'm not taken advantage of. Jojo was terrific. Sherry Blodgett More

by blodgettdk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jojo
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October 27, 2026

They were professional and friendly! They said a couple of things that neede be done. I appreciated the honesty. More

by patgregory508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
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October 24, 2026

I made an online appointment to get my oil changed. They called me before my scheduled appointment asking if I could come in early. However, when I got there, I was told the wait time would still be 3 More

by DS
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Giovanni
Print
Oct 27, 2026 -

Ira Toyota of Danvers responded

Thank you for expressing your concerns. We apologize for the time concern and that you weren’t able to take advantage of the special offer. We understand the staff worked to accommodate in the best ways possible however we understand this didn’t meet with your expectations. We value your consideration and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 to further review any details or for any concerns that arise in the future.

October 22, 2026

Nice place clean and comfortable work was done within the time frame they said except I didn’t get my question about brake work l wanted done so I will go somewhere else More

by Mikevecsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Patel Didn’t answer my question
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Oct 27, 2026 -

Ira Toyota of Danvers responded

Thank you for your feedback. I'm glad to hear you found our facility clean and comfortable, and that your service was completed on time. I understand your frustration regarding the brake work inquiry, and I appreciate you bringing this to our attention. We strive for professionalism and transparency, and your experience will help us improve our teamwork and service in the future.

October 18, 2026

I’ve had Matt several times and he’s wonderful easy to deal with explains things to an old lady like me very nice More

by Gammonsdiana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Print
Oct 19, 2026 -

Ira Toyota of Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Danvers. Feel free to reach out to us if you need anything. Have a wonderful day.

October 17, 2026

The service advisor i dealt with ( Will )was great! Work that i needed done was completed with a fair price. I was very happy with whole process More

by dnljmccarthy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
Print
Oct 18, 2026 -

Ira Toyota of Danvers responded

Hi, we are so happy to read such a great review about Ira Toyota of Danvers! If you have any further questions, please give us a call. We're always happy to help!

October 17, 2026

I had a great customer service experience at Toyota, from scheduling my appointment to working with my Service Advisor, Fabiana. She was very professional, courteous, and helpful throughout the process. M More

by FPBRAZIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabiana Manso
Print
Oct 21, 2026 -

Ira Toyota of Danvers responded

Thank you for your kind words about our team, especially Fabiana. We appreciate your feedback regarding the wait time for your service and understand your frustration. We are continuously working to improve our service turnaround times while maintaining the professionalism and quality of care you experienced. Your insights help us enhance our teamwork and integrity in serving our customers better.

October 17, 2026

Three hours for an oil change! I was not kept up to date regarding the long time frame, I kept checking in to ask! More

by rzangarisansone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate
Print
Oct 19, 2026 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for the concerns. We appreciate you reviewing this further with us directly and for your understanding. This was a great coaching opportunity for the team to improve. As discussed we’ll work to ensure a satisfactory visit in the future and you’re always welcome to contact the general manager Mark Giovanni directly at 978-739-3718 at anytime for any concern.

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