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Ira Toyota of Danvers
Danvers, MA
2,216 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,216 reviews
May 17, 2026
This is an added comment to my previous survey I just completed. I told the Service Advisor that the hood prop was in my car, on the floor. It still is. Why did they not put it back in?? Its come off twi completed. I told the Service Advisor that the hood prop was in my car, on the floor. It still is. Why did they not put it back in?? Its come off twice and a nice worker at an auto store snapped it back in and they wanted to charge me $223?!! I will look for a different Toyota dealer when my lease is up. I’ve been a loyal customer for approx 15 yrs and I was very mistreated thru this whole process! More
by las9164
Employees Worked With
Angel and Fabiana. More so I dealt with Angel.
May 16, 2026
Really great place to deal with! !! The service was impeccable and they met my needs and exceeded them exponentially. You cannot do better than Ira. !! The service was impeccable and they met my needs and exceeded them exponentially. You cannot do better than Ira. More
by Kevinrocks1
Employees Worked With
Matt.
May 16, 2026
The wait was long for a simple oil change and tire rotation. I pointed out an issue with the driver side headlamp and they gave me some xx excuse as to why they couldn't fix it despite me having a bum rotation. I pointed out an issue with the driver side headlamp and they gave me some xx excuse as to why they couldn't fix it despite me having a bumper to bumper warranty. More
by Jeff Aron
Employees Worked With
Mark Giovanni
May 12, 2026
I had the best experience at Ira Toyota of Danvers. They were extremely accommodating and so friendly. The staff really made the experience that much more enjoyable. Would highly recommend! They were extremely accommodating and so friendly. The staff really made the experience that much more enjoyable. Would highly recommend! More
by Gregory J
Employees Worked With
William Collier
May 11, 2026
Would have liked some in person updates from the advisor in addition to the text message/email updates. Otherwise the work provided seems to make a positive difference in vehicle's performance so far. in addition to the text message/email updates. Otherwise the work provided seems to make a positive difference in vehicle's performance so far. More
by Danz
Employees Worked With
Steve
May 07, 2026
Gary Cooper who sold me the car was outstanding. No high pressure sales or pushy sales tactics. He sold my Daughter a vehicle and she is very happy too. Before I purchased the car, Gary said as long No high pressure sales or pushy sales tactics. He sold my Daughter a vehicle and she is very happy too. Before I purchased the car, Gary said as long as I have excellent credit I should not have to pay more than 5%. When doing the finance paperwork I asked Cassandra about the interest rate I was receiving but somehow we got off topic and I never received an answer. Once home I called to inquire about the rate and when I was told that I was receiving a 7.5% rate. Needless to say I was not happy. Gary called me and said it was a mistake and fixed it to 4.99. which at the time is the deal Toyota is doing. I was over the top impressed. He is fantastic and Cassandra in Finance had to go home sick so I'm thinking she was not feeling well which maybe caused her to miss the interest rate question but that's on me too. Overall I would definitely return and recommend anyone I know to go to the dealership to purchase a vehicle. More
by Lee2020
Employees Worked With
Gary Cooper in Sales and Cassandra in Finance.
