Ira Toyota of Danvers

I had an appointment on 12/1/25 for a 70,000-mile preferred climate review service and state inspection. There were several items that needed to be addressed: battery terminal replacement, terminal p preferred climate review service and state inspection. There were several items that needed to be addressed: battery terminal replacement, terminal protectors installed, and cabin and engine air filters changed. I had them all done, was there for about 4 hours, then went home. When I was clearing my car of snow the next month, I noticed the sticker on my windshield was the letter “R.” What month begins with R? Then I noticed it said rejected! I got my paperwork out from the dash and noticed stapled it to the back of a 4-page bill the vehicle report said I passed safety and failed emissions! At no time during my long wait at Toyota Danvers was I told I did not pass. I was told about all the items I had to pay to fix but nothing about failing emissions. I called the dealership to complain. You have 60 days to remedy this, and nearly 60 days had passed, so I was in a panic. My service advisor tried to be sympathetic that she did not inform me but said, “We would have put the rejection paper on the front seat, you should have seen it.” Why would you not tell me? Why would I look at the paperwork after I paid a couple hundred dollars? I stuck it in the dashboard with all the other papers. Maybe I should have noticed the rejection sticker, but why? I thought it was done until the next year, so there was no reason to look. She offered me an appointment that week on Saturday at 7:30 a.m. and explained that they tested emissions at the end of my service and because the battery was disconnected during service, that is probably why it did not pass. You have to drive about 25-50 miles, and it will pass no problem. Why did they test it then and not have me go for a drive? Sounds simple, yes? No. I arrived at 7:20. My service advisor, who made the appointment, states she cannot find the appointment. She then remembers our phone conversation and says, “No problem, she will send it right over to be tested.” OK. The waiting rooms were crowded. Not everyone had a seat, but I was thinking my appointment will be quick, no worries. 2 hours later, I am thinking they are overbooked. Nobody has come to talk with me. My advisor comes out and says I need windshield wipers to pass. What? I passed safety. I am here for emission retest and my sticker. No, she says, they have to do safety first, and it won’t pass without the wipers. Fine, I told her, just do it. I have to leave by 10. Waiting, waiting. At 10:10, I get a text: “ Green is Great!” I passed inspection. My advisor will tell me when I can pick up my vehicle. I waited 10 minutes, then went to find her as I see they are busy, but I have been here for almost 3 hours. I find my advisor, who appears confused why I thought my car was ready. She explains, “No, it passed safety inspection. Now they have to do emissions test.” WHAT? They redid the safety test I passed and have not even started the emissions test that I came in for? 11:39, I get my car. 4 hours and 9 minutes from my appointment start time. Cherry on top? She says my car’s in the front lot. It was freezing, below zero. I checked every aisle with my fob, but it wasn’t there. My advisor drove it from the back lot. Would you come back? More

Clint Yang was absolutely fantastic. Professional, personable, knowledgeable, and thorough. It was obvious he truly cared about us as customers. Professional, personable, knowledgeable, and thorough. It was obvious he truly cared about us as customers. More

The team members are incredibly friendly but the services always take a very long time. always take a very long time. More

Matt is an excellent service rep and dealt with my fleet car company to get all the needed work done. Five stars! car company to get all the needed work done. Five stars! More

Thorough assessments and transparency, strong communication, and incredibly easy to get an appointment. Service has been very easy to work with. communication, and incredibly easy to get an appointment. Service has been very easy to work with. More

Con mucha cortesía me invitaron a la revisión de mi vehículo. El servicio fue excelente y con mucha amabilidad. vehículo. El servicio fue excelente y con mucha amabilidad. More

The wait is ridiculous. I was there 4 hrs for regular maintenance. Told 2 hrs. I was there 4 hrs for regular maintenance. Told 2 hrs. More

Went for 5k mileage service which is basically an oil change and it took two hours. Service attendant basically said that’s standard as they are busy. I had an appointment so didn’t just stop in , may change and it took two hours. Service attendant basically said that’s standard as they are busy. I had an appointment so didn’t just stop in , maybe I have unrealistic expectation but Mazda dealer I had for previous car had me in and out of service in an hour. More

I wait around 3hr for an oil change I thought it was unnecessary. The attendant was not friendly. unnecessary. The attendant was not friendly. More