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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
2,075 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,075 reviews

December 12, 2025

Mr A. Patel provided excellent suggestions and advice for my 2021 RAV4 prime yearly service. More

by AjZaspatel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alpesh patel
Report | Print
December 10, 2025

All parts of the customer service machine worked well- from Phil and Ashley at drop off, to Edwin as point, to an Uber ride back/forth home. Very smooth. More

by Doglover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
Report | Print
December 09, 2025

Great service advisors and good mechanics. Never had an issue at Ira Toyota in Danvers and always a good experience when I need work done. More

by mpajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Pendleton, Mark Giovanni
Report | Print
Dec 10, 2025 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 08, 2025

I sat in the service dept for 7 hrs waiting for a 3 hour job to be done. Very unprofessional to keep a person waiting when they made an apt and dropped off at 7am. WILL MEVER COME HERE AGAIN. . Ever. And I More

by Bernholmes66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Giovanni
Report | Print
Dec 11, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for the duration concern. We have reached out to you directly and hope to connect soon. We appreciate your business and hope to rebuild your trust.  We have complimentary Uber to accommodate for wait times. You’re also welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

December 07, 2025

I was very happy to see the improvements in the service center. It looked nice! More

by deliman2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
Report | Print
Dec 08, 2025 -

Ira Toyota of Danvers responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 07, 2025

I always service my truck at Ira Toyota in Danvers. They are very professional and treat you like family. More

by N.Mahoney87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Chase
Report | Print
Dec 08, 2025 -

Ira Toyota of Danvers responded

Hi, we are so happy to read such a great review about Ira Toyota of Danvers! Feel free to reach out to us if you need anything. Have a wonderful day.

December 05, 2025

Service was great, but the wait was too long- I was there for 3 hours. More

by Karen01923
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick from the service department. He was awesome! He did inform it that it would take 3 hours.
Report | Print
Dec 10, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback! We apologize for the longer than expected wait time and appreciate your patience. We are constantly working on improving our processes to provide you with excellent service in a timely manner. We hope to see you again soon!

December 05, 2025

They offer discount monthly specials on services which is helpful with the cost of keeping the maintenance More

by mech771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Giovanni
Report | Print
Dec 07, 2025 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

December 04, 2025

Service department said the issue with my car was that it needs new floor mats that go around the gas pedal. I asked for an estimate for the new floor mats twice and was told they would have an estimate when More

by Lovetoyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom. Floor mats could be obtained and installed.
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December 04, 2025

The service was good and Nate kept me veg up to date on timeline. Satisfied More

by Mhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate B
Report | Print
Dec 05, 2025 -

Ira Toyota of Danvers responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Toyota of Danvers. If you have any further questions, please don't hesitate to reach out!

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