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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
2,240 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,240 reviews

June 17, 2026

Went in for a 5,000 service which is just topping fluids and rotating tires. Took two hours!! And when checking in was asked if I wanted it washed. I said yes but it wasn’t washed. This is my first service More

by Jbnatale
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Giovanni
Report | Print
June 17, 2026

Fab servicing for my Highlander We get all 4 cars die. At Ira Toyota Thanks More

by Ma burns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Giovanni
Report | Print
Jun 17, 2026 -

Ira Toyota of Danvers responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 16, 2026

Four hours to get oil change. Unacceptable. When checking in stated 2 1/2 hr wait. Will not return More

by Davidrdoherty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Giovanni
Report | Print
Jun 17, 2026 -

Ira Toyota of Danvers responded

Thank you for your feedback. We apologize for the delay and there was a battery concern as well that was part of the time frame. We have reached out to you directly and hope to restore your confidence. We value your business and you’re also welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

June 13, 2026

I had a 11:20 appointment for an oil change. I had to wait 3:30 hours to get the job done. You need to speed things up. I have bought 4 cars from IRA - right now I am disappointed with your serv More

by Dchadbourne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom service writer - VERY GOOD
Report | Print
Jun 17, 2026 -

Ira Toyota of Danvers responded

Thank you for your feedback. We apologize for the duration during this peak period and there was a battery concern also evaluated during the visit. We appreciate your business and your patience. Should you ever have any further concerns you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

June 12, 2026

IRA Toyota did a great job of replacing the steering column and replacing the rear brake pads and rotors on my 2010 Matrix. More

by JPeabody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mahan
Report | Print
Jun 13, 2026 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2026

Your customer service was excellent. We understood each other on the price. Good recommendation overall. More

by sbkwarteng1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Giovanni
Report | Print
Jun 13, 2026 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 12, 2026

Service was excellent. Willie my service Coordinator Was polite at intentive he’s my bad every time I come to have a service done on our 2013 Camry hybrid. Thank you Willie More

by BBBill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie
Report | Print
Jun 12, 2026 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 11, 2026

My car is 6 years old & have had it serviced at Ira Toyota since purchasing it. I have had no issues with any service I’ve had done there. It is easy to get an appointment when you want at the time you More

by dmcontant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alpesh Patel
Report | Print
Jun 12, 2026 -

Ira Toyota of Danvers responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 11, 2026

The time I spent at the dealership was less than I anticipated from start to finish. More

by Xavierkinlaw36
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Rijker, Juan Encarnacion, Hitesh Patel
Report | Print
Jun 11, 2026 -

Ira Toyota of Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

June 09, 2026

Priced great. Cooperative. Transparent. Edwin Olivo went above amd beyond on the final steps. Highly recommend him. I am a tough critic. More

by alymaine1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea
Report | Print
Jun 10, 2026 -

Ira Toyota of Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Danvers. We are always more than happy to assist you if anything else comes up. Take care!

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