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Ira Toyota of Danvers
Danvers, MA
2,315 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,315 reviews
September 12, 2026
After receiving notification that my car was ready, I arrived to pick up. Was told by service woman in waiting area to go to where I dropped off car. Walked to where she pointed and there were 7 employee arrived to pick up. Was told by service woman in waiting area to go to where I dropped off car. Walked to where she pointed and there were 7 employees sitting at desks. One was helping a customer. The other 6 were either talking with each other or playing on cell phone. Not one of them inquired if I needed any help. Once customer was finished with employee I approached him to pick up my car. I was then asked who I dropped it off to. Let him and now another employee know I was not the one to drop off. Gave my phone number and then was directed to go to computer 4. Walked to woman who told me I needed to go to who I dropped car off to. I let her know I was sent to her. After giving my number again the woman did have my paperwork. In which she told me to sign 4 spots, never went over any of it (there was a recall as well as service). Just don’t feel there was any customer service. More
by lorijean5674
Employees Worked With
Jo
September 10, 2026
Service reps were knowlegable and friendly. They worked with me to find the specific model with the addons inwas looking for and found it faster than what was estimated. They worked with me to find the specific model with the addons inwas looking for and found it faster than what was estimated. More
by dmars2811
Employees Worked With
Juan Encarbacion, Mark Giovanni
September 09, 2026
Vehicle went in for 10000 service, given 15000 service. Requested to check radio/GPS system when having a conversation. The technician took the vehicle for a 17 mile ride with no one in the vehicle to dupl Requested to check radio/GPS system when having a conversation. The technician took the vehicle for a 17 mile ride with no one in the vehicle to duplicate. How do you duplicate a conversation if the technician is by himself? The technician did not duplicate the error More
by andrew
Employees Worked With
Do not know there names, Mark Giovanni
September 09, 2026
Salesman forgot? ??!!! To register our car. We came back a week later to pick it up and no registration or sticker. You spend $$$$ I expected service and people wh ??!!! To register our car. We came back a week later to pick it up and no registration or sticker. You spend $$$$ I expected service and people who are efficient and care. NOT at IRA. More
by foxfire.fluky_1h
Employees Worked With
Mark Giovanni
September 07, 2026
Great place with professional employees who treat me with respect. I appreciate the speed in which the car was fixed despite the amount of work and how easy it was to go through the process from the start to respect. I appreciate the speed in which the car was fixed despite the amount of work and how easy it was to go through the process from the start to the end. Another thing I would like to appreciate was being able to receive a video of some of the problems in the car being shown to me and also the fact that I got calls updated on what I wanted to get done in the car and how fast it would be done. Thank you, Luiz S vala More
by Luizvala
Employees Worked With
I forgot her name but it was this really nice desk lady , Mark Giovanni
