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Ira Toyota of Danvers
Danvers, MA
2,357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,357 reviews
October 24, 2026
I made an online appointment to get my oil changed. They called me before my scheduled appointment asking if I could come in early. However, when I got there, I was told the wait time would still be 3 They called me before my scheduled appointment asking if I could come in early. However, when I got there, I was told the wait time would still be 3 to 4 hours. This was a complete waste of my time, so I decided to leave. Rude customer service and very poor management More
by DS
Employees Worked With
Mark Giovanni
October 22, 2026
Nice place clean and comfortable work was done within the time frame they said except I didn’t get my question about brake work l wanted done so I will go somewhere else time frame they said except I didn’t get my question about brake work l wanted done so I will go somewhere else More
by Mikevecsr
Employees Worked With
Mr.Patel Didn’t answer my question
October 17, 2026
I had a great customer service experience at Toyota, from scheduling my appointment to working with my Service Advisor, Fabiana. She was very professional, courteous, and helpful throughout the process. M scheduling my appointment to working with my Service Advisor, Fabiana. She was very professional, courteous, and helpful throughout the process. My only disappointment was the exceptionally long wait. I was there for almost four hours for a routine oil change and tire rotation, which I felt was excessive. Despite the delay, I truly appreciated the excellent customer service, especially from Fabiana. I hope Toyota can improve its service turnaround time to match the quality of its customer care. More
by FPBRAZIL
Employees Worked With
Fabiana Manso
October 17, 2026
Only my 2nd visit, but they are very good. It was not a big service but they are pleasant to deal with from arrival to payment. It was not a big service but they are pleasant to deal with from arrival to payment. More
by kwebb23
Employees Worked With
I forgot the name! She was really helpful tho!
October 16, 2026
Car sales are fine. Car service is not. The service is good but takes too long. What's the point of scheduling service when it takes hours for the simplest service? Car service is not. The service is good but takes too long. What's the point of scheduling service when it takes hours for the simplest service? More
by Ayube
Employees Worked With
Service rep
October 16, 2026
Tom was great to work with. As soon as he saw the truck he spotted something was off with the tires. Turns out the tires provided when I bought the truck were the wrong size. He As soon as he saw the truck he spotted something was off with the tires. Turns out the tires provided when I bought the truck were the wrong size. He helped provide me with the correct size and documentation of what was needed so I could go to the seller and get the issue get corrected. More
by bladeswj
Employees Worked With
Chase Thomas
