Ira Toyota of Danvers

This is a great dealership. Easy to schedule an appointment and always completes your service properly and professionally. My Service Advisor (Alpesh) is friendly and courteous Easy to schedule an appointment and always completes your service properly and professionally. My Service Advisor (Alpesh) is friendly and courteous. Communication from setting the appointment through pickup are excellent. The dealership's shuttle service is great too. Thank you IRA Toyota. More

I spent $3000+ to get my suspension fixed. They gave me a loaner and harassed me less than 24 hours later to pay my bill so they can make months end. They charged me 6+ hours of labor and had They gave me a loaner and harassed me less than 24 hours later to pay my bill so they can make months end. They charged me 6+ hours of labor and had my car ready in 3hrs. Threatened to charge me for the loaner if I couldn’t pay the bill on Saturday right before they closed. I told them they’ll have to wait til Monday as I was not around and was told by the service e personal my car would be ready Monday. So I prepared to have the loaner until Monday. Horrible experience. I’d rather drive to Woburn Toyotas and get my service done there! More

It was a great time at the dealership. Matt attended to me. There was a strange noise from the engine and he looked and said it was from the pigeon hole. It turned out that a receipt was s Matt attended to me. There was a strange noise from the engine and he looked and said it was from the pigeon hole. It turned out that a receipt was stuck there. It was taken out, and the brakes were fixed too. It was a time well spent. More

Everyone is so great as soon as you pull in. The service writer, Nate explained what they’d be doing today (my ca is a lease) and approximately how long it would take, then showed me to the wait The service writer, Nate explained what they’d be doing today (my ca is a lease) and approximately how long it would take, then showed me to the waiting room More

My experience with IRA Toyota was great! They had the vehicle I was looking for, gave me a good price on that vehicle as well as my trade in. Jason was very professional and helpful througho They had the vehicle I was looking for, gave me a good price on that vehicle as well as my trade in. Jason was very professional and helpful throughout the deal. Well done IRA! More

Once again I had my oil changed at Ira Toyota and requested the best service advisor that they have, Steve Mahan. I was 10 minutes early for my appointment, the service department was busy, and Steve requested the best service advisor that they have, Steve Mahan. I was 10 minutes early for my appointment, the service department was busy, and Steve said no problem and took my car right away. I presented him with a coupon from Ira Toyota that I received in the mail for a Penzoil oil change and he took it and said the car should be ready in a couple of hours. Sure enough, the car was ready on time. I have been taking my family’s four Toyota vehicles for service at Ira Toyota for many years and I request Steve Mahan as my advisor every time. I highly recommend him. More

I am glad they were able to do work on my car which the warranty covered however it was like pulling teeth getting a detailed copy of my warranty, which I have yet to obtain at this point. Additionally, wh warranty covered however it was like pulling teeth getting a detailed copy of my warranty, which I have yet to obtain at this point. Additionally, when I went to pick up the car near closing the person I was working with was gone for the day and one lady was completely unwilling to help me. They had to find my keys, then finally someone help me pay for what needed to be paid for And they gave me my keys. I went to find my car outside and wasn’t able to find it and was met with two people who did not speak a word English, and had to find my car on my own, which was parked in the dark in a spot amongst many cars that wasn’t easy to find. So it was a stressful experience and I felt like the guy Brandon was very rude to me in finance when I was simply asking for a copy of my warranty. And I asked the guy will in service for a copy and he claimed he would get it to me later, which of course he never did because he wasn’t even there when I went to pick it up More

After buying about 8 new cars from IRA I can say that I have had nothing but a great experiences with this dealership. For a service representative, I strongly recommend Steve Mahon. He has an excellent at have had nothing but a great experiences with this dealership. For a service representative, I strongly recommend Steve Mahon. He has an excellent attitude and a professional manner. More