Ira Toyota of Danvers

Except for the high prices the service is good. Wait is a little longer than expected. Wait is a little longer than expected. More

I was in for my 10,000 mile service and they told me it would be about 2 hours. I was out in 1 1/2 hours. Nice waiting room and congenial service people. would be about 2 hours. I was out in 1 1/2 hours. Nice waiting room and congenial service people. More

Even though i moved to Exeter . I continue to bring my vehicles to Ira Toyota of Danvers. Matt B is my service guy. We can always count on him to lead us in the right direction I continue to bring my vehicles to Ira Toyota of Danvers. Matt B is my service guy. We can always count on him to lead us in the right direction for service. Thank you Dave Faria More

Visited the dealer with the goal of purchasing an electric bZ. The first test drive vehicle was at 5% battery. We couldn’t get up to the speed of traffic on a 55mph roadway due to this. When we switc electric bZ. The first test drive vehicle was at 5% battery. We couldn’t get up to the speed of traffic on a 55mph roadway due to this. When we switched drivers, we had 1 mile of range left, driving back to the dealer on the shoulder with the hazards on and the climate control off. This could have been very dangerous, almost criminally negligent. When we finally decided on a different bZ, we couldn’t take delivery on 2/28 because it had a nail in the tire (not repaired until Monday) and wasn’t at 100% charge until the rep used a Tesla charging station. Sales guy was a nice guy but these unforced errors would’ve prevented a sale, had we not been loyal to Toyota. More

Prompt appointment, professional staff, clear discussion and diagnosis, and the repairs were made quickly. We are pleased with our experience. and diagnosis, and the repairs were made quickly. We are pleased with our experience. More

Nate kept me informed of the repairs needed, timeline and cost. Everything went smoothly from drop off to repair to pickup. cost. Everything went smoothly from drop off to repair to pickup. More

IRA Toyota provides excellent service in a clear and professional manner. The Service Agents are highly skilled professionals professional manner. The Service Agents are highly skilled professionals More

Ira Toyota Danvers provided the Worst car purchasing experience I have ever had!! Oliver the sales associate and Victor the manager was unprofessional and argumentative. I bought a car from this busine experience I have ever had!! Oliver the sales associate and Victor the manager was unprofessional and argumentative. I bought a car from this business on February 12, 2026. I picked up the car at night. The next morning, I noticed a crack in the windshield. I immediately called that morning (less than 24hrs). I left several messages for the sales associate Oliver via text messages and voicemail after 5 days I received 1 text back asking for a picture. After sending the picture. I was ghosted and never received a call back. After several attempts I spoke with the manager victor and was told there was nothing they could do because it passed their inspection and I should contact my insurance to get it replaced. The manager was extremely rude and disrespectful when I refused to accept that answer for a car, I just purchased from them. I don’t understand how it passed inspection with a crack in the windshield. That is something that should be investigated further. The manager said that it’s something I probably did, even though I contacted them less than 24 hours of picking up the vehicle. I was told I only have 2 options to sell the car back to them or go through my insurance. In the words of Victor, the manager, “we will definitely not buy it near the price you paid for it”. This was disgusting and extremely unprofessional coming from a (Victor) manager. I am currently working with the general manager to resolve this situation. However, it will not change the horrible experience I had with this business. It clearly shows that they do not care about their customers and only want to sell you overpriced vehicles. I was told by 4 different people not to purchase a vehicle from them; they do shady business and have the worst customer service. I am kicking myself for not listening and I fully regret doing business with Ira Toyota Danvers. I would never purchase from Ira Toyota again. More

Friendly and fast service staff. Able to give me appointment when I wanted. Waited just over an hour. Everything was excellent. Able to give me appointment when I wanted. Waited just over an hour. Everything was excellent. More

Thank you, Tom for excellent service! I will highly suggest Toyota Dealership to my friends! I appreciate your patience and understanding I will highly suggest Toyota Dealership to my friends! I appreciate your patience and understanding More