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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
2,056 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,056 reviews

November 19, 2025

Wonderful experience at this dealership. The process was smooth and efficient. Thank you Jack for your help! More

by jessie08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Motzi , Mark Giovanni
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Nov 20, 2025 -

Ira Toyota of Danvers responded

Hello, we're happy to hear you had such a positive experience with Jack! Feel free to reach out to us if you need anything. Have a wonderful day.

November 17, 2025

The new tires look dirty with a white residue (what is that???), the 7 year old tires look cleaner than the new ones. Even after the last night rain they still look like the white dust or glue is still on More

by skero3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fabiana
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Nov 19, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns. The vehicle should have been cleaned accordingly. We have reached out to you directly to further review all details. Your satisfaction is important to us and we hope to connect soon. You’re also always welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

November 17, 2025

The staff I dealt with were friendly and accommodating. Chris O., gave me a fair price on a 2022 RAV4 Hybrid and was very responsive to all my questions. I got a great interest rate from Toyota and. Kenny More

by Ian_dc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Okafor, Kenny Leung, Brandon Bannish
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Nov 19, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 17, 2025

The dealership is friendly, timely and communicative delivering quality work. The service center is also very customer friendly. More

by jessicahayslett66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Nov 19, 2025 -

Ira Toyota of Danvers responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 17, 2025

Sloppy work, tires that were replaced look dirty and with a white residue. Not happy about it. There was no a complimentary car wash either. The bill got much higher then the estimate. More

by skero3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiona
Report | Print
Nov 19, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns. The vehicle should have been cleaned accordingly. We have reached out to you directly to further review all details. Your satisfaction is important to us and we hope to connect soon. You’re also always welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

November 16, 2025

I t was an easy drop off, quick service, and pleasant service staff. Have been going there for years. More

by btabasky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service … don’t remember name
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Nov 18, 2025 -

Ira Toyota of Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Danvers. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2025

I needed three light bulbs. I checked in at 12:45 pm and left four hours later and they hadn’t even put the bulbs in yet. Great coffee horrible service! More

by Berkrot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diane?
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Nov 18, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns. The team is following to ensure things are resolved and to further review the details. Your satisfaction is important to us and you’re also always welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

November 14, 2025

Tom Chase was extremely helpful as a service rep. Very responsive and attentive throughout the process. Very psych he's there. More

by easleym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Chase
Report | Print
Nov 15, 2025 -

Ira Toyota of Danvers responded

Hello Easleym, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

November 13, 2025

Oil change & tire rotation. 8:20 appointment. 12:30 still waiting. Not coming back. Been through this every time I have service here More

by pnlojek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Giovanni
Report | Print
Nov 15, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for the duration concern. The team is following with you to further review. We strive for a timely experience and this shouldn’t have been better. We appreciate your consideration and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 for any further concerns.

November 13, 2025

Brought truck in for service and was told “I should have you out of here by 10:00”. At 12:05 it was ready…. No explanation and no apology. Canobie Lake Toyota is closer and I think I’ll try there next ti More

by Tjones1023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Nov 15, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for these concerns. We strive for quality communications and a timely experience. The team is following with you and we hope to rebuild your trust. We appreciate your business, and the general manager Mark Giovanni is also available at 978-739-3718.

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