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Ira Toyota of Danvers
Danvers, MA
2,271 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 22, 2026
I was there from about 3 to 5 thirtyish. The cashier who was on duty at that time was extremely kind helpful, and went out of her way to assist me. Friddie your janitor also gave me a hand w The cashier who was on duty at that time was extremely kind helpful, and went out of her way to assist me. Friddie your janitor also gave me a hand when I needed help, I'm elderly, great attitude. The one thing that I probably dislike the most coming into your dealership is I drive my car in through the big open door to indicate I need service. A gentleman comes over very nice after he's helped other people and tells me to please stay where I am, someone will come and help me. Well after sitting in my car for five minutes, I get out and walk around wondering what the delay is. They tell me service man so-and-so is going to come and assist me. Well, another five minutes goes by and I don't want to stand out in the shop with cars coming and going. I took it upon myself and walked into where the agents were sitting behind their desks in the service department and search for the person who is to be my person, he was busy on his computer typing away. Had something important to do which is why I was kept waiting. After I stood there, I realized good customer service is the customer comes first-- you can do your typing and whatever you need to do later. most of the agents there had no one in front of them. They were just sitting there. I went up to Denise and asked can you help me and she said, of course, she very graciously went ahead and wrote up my order and got my car in for service. Most of the agent sitting there we're not doing anything so why would I be assigned to a particular person who is busy as opposed to first come first served. I don't care who writes me up. Anybody can do it, I see them twice a year I'm not trying to form a relationship. I just want to have my car processed as quickly as possible. It's bothered me every time I come into your shop because I end up standing by my car waiting for help and I feel I should be immediately able to go in and seek a person who is not doing anything and get my order written up. More
by Egallagher2
Employees Worked With
Cashier and Freddie, janitor
July 22, 2026
Everyone is so efficient They work together amazingly It’s an easy process and they keep you well informed . Matt was very helpful and knowledgeable It’s an easy process and they keep you well informed . Matt was very helpful and knowledgeable More
by Susan
Employees Worked With
Mathew
July 19, 2026
IRA Toyota is great, but the waiting time is horrible. I had my appointment scheduled for about a month or so and I waited almost four hours for routine maintenance (with an appointment). I had my appointment scheduled for about a month or so and I waited almost four hours for routine maintenance (with an appointment). More
by Alexe1171
Employees Worked With
Willman Espinal
July 17, 2026
This dealership is excellent. They listen to all your needs and they solve problems. Fabiana the service manager is the highest quality professional. She knows how to treat They listen to all your needs and they solve problems. Fabiana the service manager is the highest quality professional. She knows how to treat people with respect and dignity. They know how to repair cars and get things right the first time. I will always bring my Toyota here for service and tepairs. More
by John Tobey
Employees Worked With
Fabiana service manager five stars, Mark Giovanni
July 16, 2026
Technical service has been always good. However car pick up and check out seems to take longer than it should. Often waiting for your person when others are idle. And the others can jump However car pick up and check out seems to take longer than it should. Often waiting for your person when others are idle. And the others can jump in and check you out. More
by Toyota owner
Employees Worked With
Jojo
July 15, 2026
Great that IRA Toyota sent $17. 76 Oil change email coupons. NOT GREAT that it took 3 hours (8AM-11AM) to do the oil change. Then, the vehicle was 3rd in line behind empty cars and 76 Oil change email coupons. NOT GREAT that it took 3 hours (8AM-11AM) to do the oil change. Then, the vehicle was 3rd in line behind empty cars and blocked to exit...so I had to ask for help to get out! More
by Grammy
Employees Worked With
Angel Pimentel
