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Ira Toyota of Danvers
Danvers, MA
2,354 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 17, 2026
I had a great customer service experience at Toyota, from scheduling my appointment to working with my Service Advisor, Fabiana. She was very professional, courteous, and helpful throughout the process. M scheduling my appointment to working with my Service Advisor, Fabiana. She was very professional, courteous, and helpful throughout the process. My only disappointment was the exceptionally long wait. I was there for almost four hours for a routine oil change and tire rotation, which I felt was excessive. Despite the delay, I truly appreciated the excellent customer service, especially from Fabiana. I hope Toyota can improve its service turnaround time to match the quality of its customer care. More
by FPBRAZIL
Employees Worked With
Fabiana Manso
October 17, 2026
Only my 2nd visit, but they are very good. It was not a big service but they are pleasant to deal with from arrival to payment. It was not a big service but they are pleasant to deal with from arrival to payment. More
by kwebb23
Employees Worked With
I forgot the name! She was really helpful tho!
October 16, 2026
Car sales are fine. Car service is not. The service is good but takes too long. What's the point of scheduling service when it takes hours for the simplest service? Car service is not. The service is good but takes too long. What's the point of scheduling service when it takes hours for the simplest service? More
by Ayube
Employees Worked With
Service rep
October 16, 2026
Tom was great to work with. As soon as he saw the truck he spotted something was off with the tires. Turns out the tires provided when I bought the truck were the wrong size. He As soon as he saw the truck he spotted something was off with the tires. Turns out the tires provided when I bought the truck were the wrong size. He helped provide me with the correct size and documentation of what was needed so I could go to the seller and get the issue get corrected. More
by bladeswj
Employees Worked With
Chase Thomas
October 14, 2026
Repair work took far too long. Uber totally screwed up had to get my own ride. Too many emails from service not the rep tom did his best in a bad situation Uber totally screwed up had to get my own ride. Too many emails from service not the rep tom did his best in a bad situation More
by Corkedbats1
Employees Worked With
Tom crane?
October 14, 2026
The staff who attended my call was worried about my car and myself. After I told him that my car died at 495 he asked if I was save. I told him that my car was on the way to the dealership he gave me his n and myself. After I told him that my car died at 495 he asked if I was save. I told him that my car was on the way to the dealership he gave me his name, Tom, I told me to come to the counter that he was going to take care of me. He did it. More
by taina01844
Employees Worked With
Tom
