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Ira Toyota of Danvers

Danvers, MA

4.3
1,847 Reviews

99 Andover St

Danvers, MA

01923

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Showing 1,847 reviews

June 20, 2025

Four and half hours for oil change,tire rotation, then my phone notified me the vehicle left the dealer and was 7 miles away, I have a very expensive accurate GPS tracker, it don't lie, it gave pings every 1 More

by jrhandy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terrible
June 20, 2025

Dealership seems very honest. I was presented with a list of “problems” and my service associate went over what each one was, what would happen if I did or didn’t fix it, and whic More

by Pearlman01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harper, a very nice man, who was also the first service advisor to figure out the very easy answer to a question I’ve asked for maybe 8 years
Jun 21, 2025 -

Ira Toyota of Danvers responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 20, 2025

This was a great experience! Virgilio Ribota and Adolfo Cabrera make sure we had a pleasant experience. I love Ira Toyota Danvers, we drive from Boston every time we need a car More

by Gisselle Alcantara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Virgilio Ribota and Rodolfo Cabrera
Jun 22, 2025 -

Ira Toyota of Danvers responded

Hi Gisselle, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! We hope to be of service to you again in the future. Best wishes, Ira Toyota of Danvers

June 19, 2025

Ira Toyota is excellent in terms of service, competence, and professionalism. I appreciated their efficiency as well. More

by Inabody
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Leonard
Jun 20, 2025 -

Ira Toyota of Danvers responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 19, 2025

Found some Coffee spill on the interior after service. The car was not washed at end of the service. At least they should provide car wash coupon. More

by Raju.iict
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota Danvers
Jun 22, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback. Thank you for reviewing with us further and look forward to providing a clean at your convenience. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 should you have any further concerns.

June 19, 2025

Always courteous, prompt and professional. Explain things well and never feel pressured. Very thorough approach. More

by Tynghouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Jun 21, 2025 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

June 18, 2025

Tom Chase was an excellent service advisor. Very informative and professional. He was reassuring over the smallest of my concerns and well prepared with encouraging answers. More

by vhjermyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Chase
Jun 19, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! Please don't hesitate to reach out if there's anything additional we can do for you.

June 17, 2025

Staff is courteous and friendly. My appointment was on time. They just didn’t fix what needed fixing More

by Jmrrn09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
June 17, 2025

Was very happy with the service provided to us by both the car salesman and the finance manager Absolutely love my new almost new gold certified used car. I feel safe and confident with our purchase and More

by Pegeth123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan
June 14, 2025

Too long of a wait. Almost 4 hours! For a battery cable recall and oil change. More

by bsme5585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin
Jun 17, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the duration didn’t meet with the expectations. We have reached out to you directly to further review the details. We strive for a timely experience and appreciate your patience with the process. Your satisfaction is important to us and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718 should you ever need any further assistance.

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