
Ira Toyota of Danvers
Danvers, MA
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Great service, reasonable pricing always professional in on time with delivery My service contact is Bruce Brewer and he has been excellent over the last five years. I would highly recommend them. on time with delivery My service contact is Bruce Brewer and he has been excellent over the last five years. I would highly recommend them. More
I had purchased a free oil and tire rotation plan last visit. They charged me for both this time anyway. I should never have bought that plan rip off visit. They charged me for both this time anyway. I should never have bought that plan rip off More
Excellent service and communication. Set up appointment on very short notice. New interior design and workspace for service advisors very well done. Set up appointment on very short notice. New interior design and workspace for service advisors very well done. More
Denise Breen didnt meet the expectations I’ve been experiencing in the past 15 years. 1. She didn’t check in with me when inspection was done and some items needed my attention. I did it through tex experiencing in the past 15 years. 1. She didn’t check in with me when inspection was done and some items needed my attention. I did it through text and website by myself without any explanation. 2. She didn’t notify me when the parts were not available. I was told to come back again the next day when I paid, without any inquiry of my availability. 3. My availability of appointment was ignored. She said the earliest is 10:40, I said I can be here at 11, and she booked 10:40 anyway. 4. I was in the waiting room 6 hours for two consecutive days, not once she set her foot to come notify me if my car was ready. I have been going to Danvers Toyota for the past 15 years. Both me and my husband’s cars maintenance here, and two of my cars were purchased here. I’ve had some bad experiences with advisors, this is the worst. I am very disappointed about the service I received this time. More