Ira Toyota of Danvers

Mr.GM, I have to let you know that your salesman Ricky Arora is the most professional and polite individuals I have ever dealt with while purchasing a New Tacoma. I was nervous and afraid while purchasing Arora is the most professional and polite individuals I have ever dealt with while purchasing a New Tacoma. I was nervous and afraid while purchasing new truck. I never purchased Toyota before, my friends have Tacoma. Went to see what you have in inventory in lot. He caught my eyes and greeted me. He is Top Notch, courteous and a genuine troubleshooter for understanding what the customer needs are. His congenial personality coupled with his knowledge of toyota vehicles sets him apart from his peers. I was trying to get another quote from lynn but he just didn't allow me to go and see what is in the market. If I were you I would keep a close eye on this individual. If I was in your shoes I would be grooming him for Higher positions. Your business would certaintly prosper. He definitely informed me of toyotas commitment to customer satisfaction. All in all I ended up buying new Tacoma. On next occasion for Inspection sticker he was very delited to see me. I promised him if I receive a survey will give you excellent review. I am very happy. Many thanks, my hat is off to you and your staff. More

My family has bought around 10 cars from this dealership and has never been disappointed. However, I went to look at buying my second new car from them and had a horrible experience. The entire time I was t and has never been disappointed. However, I went to look at buying my second new car from them and had a horrible experience. The entire time I was there I felt extremely pressured into looking at a car that I was not interested in at all. When I offered my budget, they brought a sales manager out who wanted to know how I got my price, how I calculated it because it was ridiculous. So I left and went to Ira Subaru where they surpassed my expectations and met my price for a more expensive (and better) car. I am disappointed to say that after the experience I had here, I will look at other Toyota dealerships before I consider going back again. If I ever go back to Toyota again that is, I love my Subaru more! So maybe it was for the best. More

Bait and Switch. Made to 2 visits to IRA Danvers. Ricky sat down quoted price of 20,600 on a 2009 Toyota Camry. I countered with 20,000. They switched the price to 22,600. I objected after the sales man sat down quoted price of 20,600 on a 2009 Toyota Camry. I countered with 20,000. They switched the price to 22,600. I objected after the sales manager claimed he discovered a "mistake" and walked out. They (the sales manager) not Ricky called me back the next day and then offered a basic Camry for $200 dollars over the first quoted internet price that brought me to IRA. Was there last Friday and Saturday 3/28/2009. I saw an elderly couple next to me walkout after a high pressure pitch. Update after posting on dealerrater.com the sales manager called back again for the second time. We worked a deal out... we went back. I got into a jam with the sales manager again. The deal was finally done after some brief showroom theater. Ricky could not have been nicer. The GM couldn't have been nicer. Ricky called everyday for three days to make sure we were happy. I would buy there again. However a certain someone there needs to go to charm school. Everyone else was good or excellent to deal with. More

In all of the years that I have been purchasing automobiles your salesman, Ricky Arora made this my best car buying experience ever. He is definitely a people person! He will go to any end to find automobiles your salesman, Ricky Arora made this my best car buying experience ever. He is definitely a people person! He will go to any end to find you an answer. He will help you out in any way he can without being pushy. He is absolutely a plus for Ira Toyota. My wife and I purchased an Avalon from him and decided to buy another small car for a daily commute. I had his card but couldn't find on time So called Ira and hookedup with a nice guy Cesar. I asked Ricky's phone number to buy a new car because we love him he is a nice person and very helpful in deed. Cesar was helpful gave me a good price as well Informed ricky to contat me. We set an appointment with Ricky to buy a new car he was glad to hear from us. Since that time I told my granddaughter about him. She had been to other car dealers and said what a pleasure it was to deal with Ricky and other staff at Ira. His experience in the automobile industry makes him very well suited for his job. He does anything to get going and get ahead of the curve. In simple terms he is a very hard working, knowledgeable, pleasant, and also a very nice guy. Called me few times to make sure that I am happy with my new car and his provided services. I told him Ofcourse you did a great job we are very happy. He took the time to make sure that my car is ready on time and time of picking up, meet with a manager Ahmad was very pleasant too. We told him he did excellent job, we are very happy with Ricky and overall experience at Ira. It was very appreciated. We will definitely go to him for our next cars! Thank you, More

Ricky Arora was very helpful, quick and instrumental in helping me decide what was the best vehicle that fit my lifestyle and needs for my family. My sister bought a car from Ricky and she referred me to helping me decide what was the best vehicle that fit my lifestyle and needs for my family. My sister bought a car from Ricky and she referred me to go to him. I really and truly appreciate the courteous and professional skills that Ricky displayed with me at all times. Didn't have the color and vehcile in stock, he promised with in a week you will have it but i got in 3 days. He also gave me a good deal and well equiped 4 runner. I just love it. You don’t meet a sales man like that every day. Buying a car can be a headache and Ricky Arora made this deal go smooth. Other salesmen should follow his lead. He is truly an asset to the company. Once again thanks Ricky. More

I went with my wife into Ira Toyota, Danvers with a clear intention of what I wanted, a 2009 Toyota. This is my 5th vehicle from Ira and Excellent and pleasurable experience I had with Ricky Arora. I Saw, t intention of what I wanted, a 2009 Toyota. This is my 5th vehicle from Ira and Excellent and pleasurable experience I had with Ricky Arora. I Saw, test drive, Wanted best help possible in selection and price from our great salesperson. Within a day and a half we had reached a deal! Ricky Arora honest, sweet, and informative, he made us feel relaxed and comfortable, no pressure. He was determined to find a win/win that worked for all of us. He listened to what my desires and needs were and made it happen. He showed us nothing is an important than his customers even he being so busy had always time for us. Wes was funny, willing to stay beyond hours to meet our deadline, and efficient in closing the deal. Even he went above and beyond his limit. He was warm and welcoming, very thorough in making sure we understood how everything worked on the Vehicle. He made us feel very taken care of. Had many question related to my new car, he answerd all in tect. Also Keith came to greet us, was very nice letting us know that you are in the best and great hands. I believe he was absolutely right. I am grateful to Ira Toyota of Danvers that having such a great employee for making buying our car an extremely easy and pleasant experience. I will definitely recommend him to all my friends and relatives also who ever is looking for Toyota ask for "Ricky Arora" as their Sales Man. Thanks for the excellent service! He will always be remembered. He deserves A+++ In gratitude, Erin and Jim. More

Ricky was most helpful in providing data and pricing. Their pricing was the lowest. After ordering, he kept me up-to-date regularly on status and my visit to pick up my new Camry was pleasant and stress Their pricing was the lowest. After ordering, he kept me up-to-date regularly on status and my visit to pick up my new Camry was pleasant and stress free. Everything was ready on time. I recommend him (and IRA) whole-heartedly for an enjoyable experience in buying a new car. I feel I got the best car at the best price from the best dealer. More

This is the 3rd car (second in a row) I have purchased from IRA Toyota in Danvers. This time I started on line and received a prompt call from Oleg of internet services. He was very helpful with my immedi from IRA Toyota in Danvers. This time I started on line and received a prompt call from Oleg of internet services. He was very helpful with my immediate questions and set up an appointment for me at the dealership. I was warmly greeted when I arrived and immediately directed to Alex Baker of Sales. He was very friendly and helpful, and along with Kastro, provided me with the necessary info about the car, as well as the money figures, trade in figures etc. There was no pressure and they were willing to listen to my concerns and negotiate a very fair price that I could handle.Philip Dumais was very helpful and explained the paperwork. It went very smoothly. I especially want to put in good words for Alex Baker, who took me on the test drive, patiently answered all my questions (this is my first convertible) and helped build up my confidence to drive this beautiful car off the lot for the first time. There was one reservation I had about the car I chose... I really wanted leather heated seats and the car had cloth seats (really nice ones, but not leather!). Alex and Kastro arranged to have new leather heated seats installed and they are fantastic. A special thanks to Alex who personally delivered my car to my door and picked up the loaner/rental after the installation of the seats. Overall, what more can I say. Thanks to all at IRA in Danvers. More

As most people can attest, buying a car is one of the most difficult and tedious tasks one can do. However, the staff at Ira Toyota definitely made this experience not only enjoyable, but also worthwhi most difficult and tedious tasks one can do. However, the staff at Ira Toyota definitely made this experience not only enjoyable, but also worthwhile. When I went to visit Ira in Danvers, I was in a very rough situation and needed to get a car at a good price and fast. James Bennett and Justin Webber personally bent over backwards to get my deal approved and to put me in a car that I could afford. James Bennett made sure I was completely comfortable in the vehicle I chose (a new 2009 Toyota Corolla) and never made me feel pressured to sign any papers. James was very thorough about explaining everything in detail to me. He took the time to find the car that best suited my lifestyle and my budget all the while making sure I was happy in my purchase. Justin Webber took the time to explain the extended warranties and their benefits but never made me feel pressured to purchase one. Justin was a miracle worker when it came to dealing with the banks and getting me into a payment I could afford. The next time I need to buy a car, I'll be going to Ira Danvers and I will be specifically asking for James Bennett and Justin Webber. Thank you! More

General sales manager gave me a no hassle quote on a 3 yr. lease over the phone. Beat other dealer quotes by almost $50/month with the exact model car and color I wanted. Doing the deal with them was easy yr. lease over the phone. Beat other dealer quotes by almost $50/month with the exact model car and color I wanted. Doing the deal with them was easy and pleasant. Salesman I dealt with was incredibly helpful and honest. All my purchases should go this smoothly! More