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Ira Toyota of Danvers

Danvers, MA

4.3
2,188 Reviews

99 Andover St

Danvers, MA

01923

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Showing 2,188 reviews

February 17, 2024

Excellent service and transportation to and from. Thorough inspection of car, estimate of repairs provided with prices and listed by most important. Matt is incredibly honest and helpful! More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt buonomo
Feb 23, 2024 -

Ira Toyota of Danvers responded

Thank you Lisa for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 16, 2024

Bought 3 vehicles here, have another I purchased elsewhere because they did not have the vehicle - excellent dealer and service here. - highly recommendrd they are very fair. I have owned 7 Toyotas More

by Dick&Sheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willmi Espanol
Jul 03, 2024 -

Ira Toyota of Danvers responded

Ira Toyota of Danvers appreciates your kind words and is grateful for your patronage. We hope to have the pleasure of serving you again in the future!

February 16, 2024

Only care about the sale of a vehicle and making money off of you. Not a transparent company. More

by Kduggan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jen D
Feb 23, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize that the transaction didn’t meet with your expectations. We appreciate the extensive additional communications you have had with us to review possible solutions. Transparency is one of our core values and as reviewed we provide competitive market-based pricing. We appreciate your consideration and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

February 16, 2024

Horrible customer service, you pay for an extended warranty, and staff refuse to look at your vehicle. They said they fixed my rims thru my warranty I paid for. And nothing was fixed. They service is More

by crystalshamaly.cn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Collier
Feb 21, 2024 -

Ira Toyota of Danvers responded

Thank you for the feedback and we apologize the experience didn’t meet your family's expectations. We appreciate you working with us to find a solution with another visit and several communications. As reviewed there can be complexities to tire/wheel claims and we appreciate your understanding. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 for any needed assistance.

February 16, 2024

All the people that I have dealt with in sales and service have been courteous, professional, and good at their jobs More

by MaryAnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in service, Jacki Motzi
Feb 23, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear that your experiences with both sales and service have been positive, with courteous, professional, and competent individuals. Thank you for choosing us, and we look forward to continuing to provide excellent service in the future! Safe travels!

February 16, 2024

Top marks all around sales and service. See Jon Arena and Jen Pineo for sales and finance! More

by danchase929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fausto Gomez, John Arena
Feb 20, 2024 -

Ira Toyota of Danvers responded

Thank you for the top marks and the recommendation! We're delighted to hear that you had a positive experience with both sales and service. It's great that Jon and Jen provided excellent assistance. We appreciate your trust and business, and we look forward to serving you again in the future! Safe travels!

February 16, 2024

It’s good dealership and very very good customer support service and everything is very good and More

by Arsenrucaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Feb 20, 2024 -

Ira Toyota of Danvers responded

We appreciate your positive feedback! It's great to hear that you find the dealership and customer support service very good. Thank you for choosing us, and we're here for all your automotive needs. Safe travels!

February 16, 2024

I felt like the sales person who helped me find the car I was after was super friendly and dedicated. The whole process took quite a while but she helped me through it and even fed me! I only wish the intere More

by Jeff G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernst Jacques, Ida Lifo
Feb 23, 2024 -

Ira Toyota of Danvers responded

We are very happy to hear that we were able to provide you with an enjoyable experience. Thank you for your business and we look forward to the opportunity to assist you again in the future. Congratulations on your new purchase!

February 16, 2024

Very nice service and sales personnel. Always keeps me informed about my vehicles issues and costs. More

by Magboy77
Recommend Dealer
Yes
Employees Worked With
BrianCrowley, Bruce Brewer , Ida Lifo
Feb 17, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear that you've had a positive experience with our service and sales personnel! Keeping you informed about your vehicle's issues and costs is a priority for us, and we appreciate your feedback. Thank you for choosing us, and we look forward to providing you with excellent service in the future!

February 15, 2024

Was good as usual. Just wish there was senior citizen pricies, which would be lovely More

by Lindalangille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Feb 17, 2024 -

Ira Toyota of Danvers responded

We appreciate your regular patronage and are glad to hear that your experience was good as usual. Thank you for sharing your feedback about senior citizen prices. We value your input and look forward to serving you again in the future!

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