Ira Toyota of Danvers

We had a very pleasant car buying experience thanks to Rich Swanson, our sales representative at Ira Toyota, Danvers. Rich Swanson, our sales representative at Ira Toyota, Danvers. More

I have always been treated with courtesy and respect if I have any questions they’re already answered for me. The service appointment was positive. Dave was very helpful. Why one concern is how long it takes have any questions they’re already answered for me. The service appointment was positive. Dave was very helpful. Why one concern is how long it takes if you have a check up and have your sticker changed so the next time my car needs the sticker I will not go to a Ira. It just takes too long. More

Bought a new car, within 24 hours the safety system malfunctioned. The salesperson didn’t want to help me. Took it to service and was told to wait an hour and a half. Was finally told they found par malfunctioned. The salesperson didn’t want to help me. Took it to service and was told to wait an hour and a half. Was finally told they found part of the problem. Gave me a loaner that wasn’t comparable to my new car. Ultimately found out that they will be keeping my car for an indefinite amount of time because of parts. No one from IRA has returned any of my phone calls More

The communication was very good. I like the photos of the problem. It was very clear I like the photos of the problem. It was very clear More

We have been having our 2015 Toyota’s serviced at IRA Toyota of Danvers because of the knowledge and professionalism we receive when working with Denise Breen. She is always kind, caring, understanding a Toyota of Danvers because of the knowledge and professionalism we receive when working with Denise Breen. She is always kind, caring, understanding and very personable to work with while discussing the service requirements of our cars. It may not always be what we want to hear, however we can trust that what Denise Breen is telling us is fact, and always what is best for us. She is the reason we continue bringing both of our vehicles to IRA for service. Thank you, Bruce M. More

Very professional service. Service person got me back on road in a extremely fast turnaround. Super pleased with the work. Great job. Service person got me back on road in a extremely fast turnaround. Super pleased with the work. Great job. More

Great customer service from Sales rep Jason Dick since day one. Answered all my questions before and after getting the vehicle. He looked options based on our budget. day one. Answered all my questions before and after getting the vehicle. He looked options based on our budget. More

Poor service . 2 hr 10 min. For simple oil change. Arrived @6 left at 8:30 2 hr 10 min. For simple oil change. Arrived @6 left at 8:30 More

X X X XX Friendly, Courteous, Professional, Efficient. X X X X X X X X X X X X X X X X More

Good service and professional service advisor, however 2 hrs wait for an appointment service of minor works is long hrs wait for an appointment service of minor works is long More