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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.2
2,305 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,305 reviews

April 11, 2024

Made available spot for me same day. Specific mention of Wil , he was outstanding in customer service, friendly, and very professional. Wait time was very reasonable and informative with More

by dhy98mt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will , not certain of full name
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Apr 13, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear about your positive experience at our dealership! At Ira Toyota of Danvers, we strive to provide exceptional customer service, and we're glad Wil stood out with his outstanding service, friendliness, and professionalism. It's great to know that you found the wait time reasonable and informative about your vehicle issue. We take pride in maintaining a clean and comfortable environment for our customers, with amenities like seating areas with TVs and phone charging stations, as well as complimentary coffee and refreshments. Thank you for choosing us, and we look forward to serving you again in the future!

April 11, 2024

I started with IrA on 2009 The last four years lot stuff change for worse I feel like when you bring your car to fix they make me feel like they do you a big favor to fix your car More

by Palhinhamg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Fair
Print
Apr 12, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns with your experience. We strive to exceed expectations and are glad to review this with you directly. We’re unable to reference this with the information provided. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

April 11, 2024

pleasant greeter. Denise Breen was pleasant and efficient. the service was on time and completed within the states time . I wouldn't go anyplace else! More

by hellkat01966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Breen , Blake Rickerson, Mark Giovanni, Noah Shannon
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Apr 13, 2024 -

Ira Toyota of Danvers responded

It's wonderful to hear about your positive experience! Denise's pleasant and efficient service, along with the timely completion of your service, is fantastic to know. We appreciate your loyalty and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

April 10, 2024

professional service friendly comfortable waiting area and knowledgeable smiles and clean and paper work is done properly. More

by phil59@live.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Halpern
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Apr 11, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 10, 2024

Mr . Patel was Professional and Courteous ! Work was Done In Timely Manner .. Will Recommend Friends and Family to IIRA Toyota GS.Chadha More

by Kashkee33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alpesh Patel
Print
Apr 11, 2024 -

Ira Toyota of Danvers responded

It's fantastic to hear that you had a great experience and that Mr. Patel provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 10, 2024

Great price on the exact truck we were looking for. We are from our of state and the transaction went much smoother than expected. Jen was great to work with as were Kenny and Cesar. More

by Jjb
Recommend Dealer
Yes
Employees Worked With
Jen, Kenny, Cesar
Print
Apr 11, 2024 -

Ira Toyota of Danvers responded

That's wonderful to hear! It's great when everything falls into place smoothly, especially for out-of-state transactions. Jen, Kenny, and Cesar must have done a fantastic job to make your experience so positive. Enjoy your new truck!

April 09, 2024

Everyone was very attentive and the service was excellent. I love the idea to send me the updated and also a video of the work they did to my car. Thank you for the great work More

by dianamoux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Apr 12, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 09, 2024

Sebastian helped me decide about the vehicle I wanted. He nice, courteous and professional. Keep up the good job! The place was clean , full of smiling people; both customers and Ira workers. More

by hbtedla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Pereyra
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Apr 12, 2024 -

Ira Toyota of Danvers responded

It sounds like Sebastian and the team at Ira did an excellent job! We're glad to hear that Sebastian provided you with courteous and professional service while helping you decide on your vehicle. It's great to know that the atmosphere was pleasant and welcoming, with a clean environment and smiling faces all around. Thank you for your kind words. We're here to help and ensure you have a great experience every time!

April 09, 2024

Nice, courteous, professional staff. Smooth operation.The first person I met was Sebastian with a smiling face opening the conversation. He was not a pushy salesman. I trusted him and t More

by hbtedla
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sebastian Pereyra
Print
Apr 12, 2024 -

Ira Toyota of Danvers responded

It's great to hear about your positive experience with our staff, especially Sebastian! We're glad that he was courteous, professional, and not pushy, making you feel comfortable and confident in your decision with the Rav4. We're here to help and ensure you have a great ownership experience with your vehicle!

April 09, 2024

That dealer dont do a good service Jobs, Is the worst service ever for me More

by mayoraljohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis Pimentel
Print
Apr 09, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we’re very sorry to hear we didn’t meet your expectations. We have reached out to you directly to further review. Your satisfaction is important to us. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718 to review this visit or any concerns you ever may have.

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