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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
2,231 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,231 reviews

March 08, 2024

Great service. My salesman, Jason , was fantastic. He made buying my new car very easy. More

by ksweazy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Dick
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Mar 13, 2024 -

Ira Toyota of Danvers responded

We're thrilled to hear that you received great service and that Jason, your salesman, was fantastic in making the car-buying process easy for you. We appreciate your positive comments and wish you many enjoyable miles in your new car!

March 07, 2024

Very pleased with the process and the level of service they provided to the vehicle prior to the sale as well as the commitment throughout the sales process. More

by Jtrop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kledion Tare
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Mar 13, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear that you are very pleased with both the pre-sale service to the vehicle and the commitment throughout the sales process. Thank you for choosing us. We appreciate your positive comments and look forward to serving you again in the future!

March 07, 2024

Mark Giovanni is all talk to get you in there and then when it’s time to sign the paperwork!!! Terrible More

by brietzkejean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ka, Mark Giovanni
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Mar 28, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 18, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback. We appreciate you reviewing this with us directly. As discussed you never spoke to Mark Giovanni directly and you didn’t discuss a new transaction at the store. We understand you wished to revise this review accordingly. We appreciate your consideration and we’re here should you need any further assistance.

March 06, 2024

Bruce Brewer is a great asset for your Service Dept. I appreciate how knowledgeable he is about what my Camry needs. More

by Les H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep Bruce Brewer
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Mar 10, 2024 -

Ira Toyota of Danvers responded

We appreciate your positive feedback about Bruce and our Service Department! It's great to hear that Bruce's knowledge and assistance with your Camry have been valuable. Thank you for choosing us, and we look forward to providing excellent service for your vehicle in the future!

March 06, 2024

Always I have good experiences at IRA Toyota Danvers. They are very professional and nice to me especially at the service center.. Definitely I recommend them. More

by Jo Ricci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willmi Espinal
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Mar 09, 2024 -

Ira Toyota of Danvers responded

Thank you for your kind words! We're thrilled to hear that you consistently have positive experiences at Ira Toyota Danvers, particularly with the service center. Providing professional and friendly service is a top priority for us, and we appreciate your recommendation. We look forward to continuing to provide excellent service in the future!

March 05, 2024

The woman that worked with us was very good and let us know how long it would take. More

by karamuu12000@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Arena
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Mar 07, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 05, 2024

I going to leave this short and sweat. I was not impressed this time End More

by ianc435
Recommend Dealer
No
Employees Worked With
Mahan??
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Mar 06, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize that the visit didn’t meet with your expectations. We’re unable to determine the visit information based on the information provided however hope we were able to turn things around for you. We appreciate your business and your satisfaction is important to us. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718 to further review any concerns.

March 04, 2024

Service was quick and efficient. Communicated in a timely manner about status of my car. More

by emilycollins9902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Mar 07, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 04, 2024

Took forever to get my car. It was done, I received an email saying it was done. My customer service person, Angel, did nothing to get it ready for me because he was too busy p More

by Phn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Angel Pimental
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Mar 05, 2024 -

Ira Toyota of Danvers responded

Thank you for reaching out to us. We have received your request and we will work on this as soon as possible.

Mar 06, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the visit didn’t meet your expectations. We apologize that Angel was working with multiple customers at once which impacted his ability to complete the check out for you. We’re glad that Brian was able to finalize things to your satisfaction. We appreciate your understanding and business. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718 to further review any concerns.

March 04, 2024

Customer Service is good. , reliable and dependable.The staff who did checked my vehicle did a thorough inspection in my vehicle. More

by Beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Espinal
Report | Print
Mar 07, 2024 -

Ira Toyota of Danvers responded

Thank you for your positive feedback! We're pleased to hear that you found our customer service to be good, reliable, and dependable. Our staff strives to provide thorough inspections to ensure the best care for your vehicle. We appreciate your business and look forward to serving you in the future!

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