
Ira Toyota of Danvers
Danvers, MA
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The staff is very friendly and professional. Very knowledgeable. I have purchased my last few vehicles from them and will continue to do so. Very knowledgeable. I have purchased my last few vehicles from them and will continue to do so. More
What a pleasant experience from the moment, I drove into the service drive to get my car serviced. They were very accommodating and fast and efficient thank you very much. the service drive to get my car serviced. They were very accommodating and fast and efficient thank you very much. More
Waiting time too long, no timely update, maintenance cost not informed before , does the maintenance has to be that long , the mecanic is working on one car at the time or multiple car? If he works on multip not informed before , does the maintenance has to be that long , the mecanic is working on one car at the time or multiple car? If he works on multiple car at the same time period , that's not a safe practice, if he is working on one car at the time , shouldn't take that long to get it done . More
One of the best experiences I’ve had buying a vehicle. The sales person Bryan and Finance Person Jesse took well care of me. From start to finish it was simply awesome! The sales person Bryan and Finance Person Jesse took well care of me. From start to finish it was simply awesome! More
My dashboard had been going out for over 6 months in my car's over 2 years old. The dealership took some time in trying to figure out the problem and eventually told me it was my problem and not a warranty car's over 2 years old. The dealership took some time in trying to figure out the problem and eventually told me it was my problem and not a warranty issue. They said that it was Toyota who was driving this decision. My rep was great and the service manager was very pleasant. But ultimately they did not take my side and were going to charge me for the repair. They courteously informed me that I should contact Toyota Customer service which I did and got an unbelievably helpful rep quickly. I told him my story and he thought it odd that it wasn't a warranty Repair and then quickly informed me that there was a recall on this issue just Issued. My car was then fixed and and all is Well. My problem is that the dealership Did not seem to be on my side as they were trying to"replicate" the problem and they could not. Because they could not Figure out the cause of the problem they laid it at my feet. Again they said Toyota drove their decision but Toyota Central informed me quickly They did not and would not have denied my repair. Also one would think that the dealer would have known of the recall even if they came out several days before. More
They didn't have my part in stock. I set up an appointment to come back. Then I waited at least 40 minutes for my vehicle to be brought out to me, even though no work was being dow to I set up an appointment to come back. Then I waited at least 40 minutes for my vehicle to be brought out to me, even though no work was being dow to it. The delay caused me to lose 2 hours of pay as I was late for work More