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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.4
1,782 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 1,782 reviews

April 30, 2025

Came in for basic service and was happy how things were handled by the Team More

by stephennapolitano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Mahan
Report | Print
May 02, 2025 -

Ira Toyota of Danvers responded

Hello, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

April 29, 2025

I would warn people about getting service here. I went in for my 15k check up & it cost me $288 When I purchased the car I spent an additional 6k for extended service. WELL.. you get in there & More

by b.cooney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
May 01, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns. Thank you for reviewing this further with us directly and glad that we were able to clarify all coverages accordingly. We appreciate your business and look forward to seeing you in the future. You’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718 should you ever have any further concerns.

April 29, 2025

Excellent service department with superior customer service! I was kept informed every step of the way! More

by Rgoggin61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
Report | Print
Apr 30, 2025 -

Ira Toyota of Danvers responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 28, 2025

Waited close to 5 hours then told part not available to fix the car . UNACCEPTABLE!! More

by Susanschaef
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willmi Espinol
Report | Print
Apr 30, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the visit didn’t meet with your expectations. This visit was for the diagnosis of a noise and as such part availability unfortunately couldn’t be guaranteed first visit. During the visit we apologize for any delays partly caused be some communication concerns. Your satisfaction is important to us and we reached out to you directly to further review the concern. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

April 28, 2025

Swift, Prompt, Fast, Speedy, Immediate, cheerful, Kind, Warm, Helpful, Pleasant, Smooth, Efficient, Smooth, bright, Courteous More

by Mike Farrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the name
Report | Print
Apr 29, 2025 -

Ira Toyota of Danvers responded

Hi Mike, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

April 28, 2025

Customer service was great! Thank you for accommodating us with ride share as it was difficult for us to get there. More

by Catherine.kendrick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom chade
Report | Print
Apr 29, 2025 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! We hope to see you soon!

April 27, 2025

Went in for battery recall oil change tire rotation tech noticed inspection sticker expired Disconnected battery for recall did oil change and tire rotation I waited 3 hours then went ask tech what going More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Report | Print
Apr 29, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns. Thank you for speaking with us directly and we will see you soon to resolve this issue. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718 should you need further assistance.

April 26, 2025

Five star approval for Ira Toyota service department! Today I got an oil change and front brake pads on my 2018 Rav4. Ira honored both discount coupons that I presented. The technician, Angel, greete More

by margiebaldwin11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Report | Print
Apr 28, 2025 -

Ira Toyota of Danvers responded

Hi, we're happy to hear you had such a positive experience with Angel! Feel free to reach out to us if you need anything. Have a wonderful day.

April 25, 2025

I love my car dealer Sean Leanord. Service is great just a little long would recommend More

by donnakecyk74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Leanard
Report | Print
Apr 28, 2025 -

Ira Toyota of Danvers responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

April 25, 2025

I had a smooth and easy car purchase experience. The dealership was professional and efficient." More

by sylvie nfor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dio luga and Jesse martinez
Report | Print
Apr 27, 2025 -

Ira Toyota of Danvers responded

Hi, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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