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Ira Toyota of Danvers

Danvers, MA

4.4
2,006 Reviews

99 Andover St

Danvers, MA

01923

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Showing 2,006 reviews

October 02, 2025

The staff is very friendly and professional. Very knowledgeable. I have purchased my last few vehicles from them and will continue to do so. More

by velvetvoice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Brewer
Oct 04, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for your kind words! Our team takes pride in providing exceptional customer service and we are thrilled to be your go-to place for vehicle purchases. We look forward to helping you with all your future car needs.

October 02, 2025

What a pleasant experience from the moment, I drove into the service drive to get my car serviced. They were very accommodating and fast and efficient thank you very much. More

by Montefortelouis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabiana manso Reed, Mark Giovanni
Oct 04, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for choosing our business for your car servicing needs! We are thrilled to hear that you had a pleasant and efficient experience. Our team prides ourselves on providing top-notch customer service and we look forward to serving you again in the future.

October 02, 2025

Got an inspection sticker,,, Quick, efficient, stress free,, No up selling a big plus for this simple routine procedure More

by Scott M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mahan
Oct 04, 2025 -

Ira Toyota of Danvers responded

Hi Scott, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! Thank you again, and have a fantastic day!

October 02, 2025

Waiting time too long, no timely update, maintenance cost not informed before , does the maintenance has to be that long , the mecanic is working on one car at the time or multiple car? If he works on multip More

by majuanm1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know this person , Mark Giovanni
Oct 04, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns. We appreciate your understanding regarding the timeliness and we’re sorry again if there was any confusion with the details. We’re glad to review further however we’re unable to access the details with the information available. Your satisfaction is important to us and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

October 02, 2025

The seller representative Agustin Noci was very nice and helpful. Very professional and offering pro customer services. More

by Adrian Poci
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Agustin Noci
Oct 04, 2025 -

Ira Toyota of Danvers responded

Hello Adrian, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! If you're ever in need of more help, please let us know!

October 02, 2025

Very thorough and courteous performance the service tech was helpful and got me in very quickly More

by bhcf1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel pimental
Oct 04, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! Thank you again, and have a fantastic day!

October 01, 2025

One of the best experiences I’ve had buying a vehicle. The sales person Bryan and Finance Person Jesse took well care of me. From start to finish it was simply awesome! More

by jmn0676
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Giovanni
Oct 04, 2025 -

Ira Toyota of Danvers responded

Hi, we really appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2025

I got service like Ira Toyota Dealership representative James promised for me. Good job. Very appreciated More

by irinapelevina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, Mark Giovanni
Oct 04, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to James here at Ira Toyota of Danvers! Thank you again, and have a fantastic day!

September 30, 2025

My dashboard had been going out for over 6 months in my car's over 2 years old. The dealership took some time in trying to figure out the problem and eventually told me it was my problem and not a warranty More

by dfinbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom chase, Mark Giovanni
Oct 04, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for your concern. This was complex as there was the outside influence of water intrusion detecting causing the variables in this process. We appreciate your understanding and business. You satisfaction is important to us and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

Oct 04, 2025 -

dfinbury responded

As it turns out, water intrusion was caused by a bad seal. That is a manufacturers defect and not the responsibility of the owner.. the fact is, I assured you that I had not driven into any rivers or been flooded, but you insisted on focusing on the fact that my sunroof may have been open during a rain shower, which wet the seats. You told me you could not replicate the problem, but I’m not sure how that’s relevant when you don’t put a new part in to see what happens. Anyway, the problem was behind the dash and if there were leakage from the sunroof, then that’s a seal issue in the frame around the windshield. The odd and dismaying part of all this is that you put the burden on me to show It wasn’t my fault. The burden should’ve been on the manufacturer or the dealer. In addition the finger pointing between you and the manufacturer as to who was calling the shots was also troubling. Someone wasn’t telling the truth. Finally, you had the graciousness to give me a rental car but halfway through all this you were saying because it was not a warranty issue you were going to make me pay for the car. That strikes me as grasping and inappropriate. You did change your tune later, but only after the recall.

September 30, 2025

They didn't have my part in stock. I set up an appointment to come back. Then I waited at least 40 minutes for my vehicle to be brought out to me, even though no work was being dow to More

by jimmyyaz888
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Chase was my service advisor and he was very good at what he does, he wasn't at fault as the vehicle was in shop area.
Oct 04, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for the inconvenience. Ideally this should have been timelier and we appreciate your patience. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.