Ira Toyota of Danvers

I was in for an inspection sticker. They even gave my car a wash as well. They even gave my car a wash as well. More

I arrived at the work shop at 3pm and I was sitting in my car for 20 minutes and no body came to me to help me out with my appointment. And also I waited two and a half hours for tire rotation only. Imag car for 20 minutes and no body came to me to help me out with my appointment. And also I waited two and a half hours for tire rotation only. Imagine if I had to do the oil change then I have to spend the night at the shop. More

I am writing to express my disappointment with the recent service I received at your facility. Despite informing the service advisor, David, that the cabin air filter had been replaced just 10 days prior service I received at your facility. Despite informing the service advisor, David, that the cabin air filter had been replaced just 10 days prior and did not need to be checked, the mechanic proceeded to inspect it anyway. While I understand that sometimes checks are done as part of a routine, what concerns me most is the lack of care in reassembling the filter afterward. The cabin air filter was not properly reinstalled. The filter was not seated correctly in its slot, and the compartment door was left open, wedged awkwardly between the glove compartment bucket and its rear panel. Fortunately, nothing was damaged, though it appears the glove compartment may have been forcefully closed. I find it troubling that a Toyota-certified mechanic would overlook such a basic detail. Additionally, after the service was completed, the vehicle’s main screen continued to display the “Maintenance Required – Please See Your Dealer” message, which had not been reset. I had to return to the dealership after driving approximately 1.2 miles to have this corrected. I hope you will take this feedback seriously and address it with the team to ensure better attention to detail in the future. As a loyal customer, I expect a higher standard of service and care, especially from a certified dealership. More

Everyone I dealt with was extremely knowledgeable and very pleasant to deal with. My only comment is I should have been told the title wasn’t in hand so it required 2 trips from North Yarmouth, ME, to f very pleasant to deal with. My only comment is I should have been told the title wasn’t in hand so it required 2 trips from North Yarmouth, ME, to finalize the purchase. Other than that I have nothing but good things to say. More

I’ve been a loyal customer for years with IRA, between myself and my family we have bought about twenty cars. Everything and everybody there are great, the service and people there are always so professio myself and my family we have bought about twenty cars. Everything and everybody there are great, the service and people there are always so professional More

Had a good experience with Al Patel. Very courteous & car was done on time. & ride to gym was very good Very courteous & car was done on time. & ride to gym was very good More

Exelent service quick response, friendly, courteous efficient fast they did great job in my car I'm very happy efficient fast they did great job in my car I'm very happy More

Steve Mahan my advisor always wonderful and available to take care of whatever is wrong with my vehicle.. He is the reason why I keep going back to Ira. take care of whatever is wrong with my vehicle.. He is the reason why I keep going back to Ira. More

Battery put in by Toyota was faulty. I replaced the battery after several jump starts. The Toyota service shop refused to take the faulty battery back. I replaced the battery after several jump starts. The Toyota service shop refused to take the faulty battery back. More

It took 3 hours to do an oil change and state inspection . This is the second time it has taken 3 hours for regular maintenance. That is unacceptable. I have bought several vehicles from your dealership an . This is the second time it has taken 3 hours for regular maintenance. That is unacceptable. I have bought several vehicles from your dealership and have always had the cars serviced there. It probably won’t happen next time I need service More