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Ira Toyota of Danvers

Danvers, MA

4.4
1,810 Reviews

99 Andover St

Danvers, MA

01923

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May 19, 2025

Service department fudges with the numbers. My car was having vibration issues from 25-40mph. Went to the service department to get it fixed. Got a quick call back that the tires are the likely More

by Dcp_07
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willmi (service advisor) Bill (service manager)
May 23, 2025 -

Ira Toyota of Danvers responded

Thank you for the very detailed feedback. We apologize for the elements of the transaction that didn’t meet with your expectations. Thank you for reviewing this with us further and we’re glad that the most concerning issue was ultimately resolved. We appreciate your business and hope to rebuild your trust in the future. Should you have any further concerns in the future you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

May 18, 2025

Very good, dealership, nice attitude, nice service, good guys. Recommend to all my friends to come to this dealership More

by dnhys44co
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andgel
May 20, 2025 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 16, 2025

Sales staff are great. Service takes 3 hours to do an oil change and they charge $140 to replace air filters. Service pricing is not competitive. More

by jdhamelin11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul
May 23, 2025 -

Ira Toyota of Danvers responded

Thank you for the feedback and we apologize for any concerns. We strive for a timely experience and cost-effective services. We have contacted you directly to further review and hope to connect soon. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

May 16, 2025

They didn’t do their job wasn’t happy with that at all they usually do good this Time my door locks don’t work after got Serivce it was fine before then. I called them and told them that they said come on More

by Meltsweet3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alpesh Patel
May 23, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any workmanship concerns. Thank you for visiting today to resolve the concern and we apologize again for the inconvenience. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718 should you need further assistance.

May 16, 2025

Went in for warranty service and received a report for another car. Not sure what work happened to my car. More

by Mfxxxxx
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
May 23, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concern. We’re glad to provide further assistance however we’re unable to reference the visit with the information provided. Your satisfaction is important to us and your welcome to contact the team or the general manager Mark Giovanni directly at 978-739-3718.

May 15, 2025

Fast, competent service. The Ira people make you feel welcome and needed. They know what they’re doing. More

by gene.frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess
May 17, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 15, 2025

I thought that they were very courteous and helpful but slow in doing my car More

by Gail.caouette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin alcantara
May 18, 2025 -

Ira Toyota of Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 14, 2025

They try and upsell you from start to finish. Be careful with finance, I have an 800+ credit score and they 1st quoted me 7%, finally got it down to 4.75. Don’t be afraid to say NO More

by matthewbanko
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse
May 18, 2025 -

Ira Toyota of Danvers responded

Thank you for the feedback and we apologize for any concern. The team provided full transparency with all protection options to ensure customers have the choice to select the coverage that are most suitable for the needs. We utilize several lenders to ensure competitive financing terms. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

May 14, 2025

Alex is very client centric. He gave me all the information so I could make informed decisions. More

by rejohn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
May 17, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to Alex here at Ira Toyota of Danvers! Thank you, and have a fantastic day!

May 14, 2025

Why make an appointment if they don’t get to you until 3 hours later? I bought tire insurance was told a slow leak wasn’t covered on 1 occasion then about a year later it happened again and then was told it More

by shannonvoigt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
May 16, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns. Thank you for speaking with us directly and glad we were able to confirm there were no tire related charges during the visits. We appreciate your understanding, and we look forward to seeing you in the future. Should you ever have any further concerns you’re welcome to contact the general manager Mark Giovanni directly at 978-739-37818.