Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.4
1,160 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

Directions

By Type

Showing 1,160 reviews

April 17, 2024

Johnny was incredibly helpful and very kind about letting me try out several cars before I made my final choice. My only issue was that once the paperwork has been signed, it took about 50 minutes of waiting More

by nbazarian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Arena
Report | Print
Apr 19, 2024 -

Ira Toyota of Danvers responded

It's great to hear that Johnny was incredibly helpful and accommodating during your car selection process. However, I'm sorry to hear about the wait and lack of communication after signing the paperwork. We understand how important it is to keep customers informed and will take your feedback into account to improve our processes. Enjoy your new vehicle!

Helpful
April 17, 2024

Very good customer service on the day I have a an appointment for oil change and rotation tire. More

by elizabethhongvu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Apr 19, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear about your positive experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.

Helpful
April 16, 2024

David is always extremely helpful, friendly, and efficient! He’s certainly an asset to Ira. More

by Scott1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rojas
Report | Print
Apr 18, 2024 -

Ira Toyota of Danvers responded

It's fantastic to hear that you had a great experience and that David provided helpful and friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 16, 2024

I was very pleased with Ira Toyota customer service. They met all my demands and they were very attentive to my needs and took the time with me to find the right vehicle. More

by sheilaob55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Arena
Report | Print
Apr 18, 2024 -

Ira Toyota of Danvers responded

It's fantastic to hear that you had such a positive experience with Ira Toyota of Danvers' customer service! Meeting all your demands, being attentive to your needs, and taking the time to help you find the right vehicle are all key aspects of a great dealership experience. Enjoy your new vehicle!

Helpful
April 16, 2024

Very positive experience when buying my new car. The salespeople and finance folks were very helpful and never once put undue pressure on me. I would buy from them again without hesitation. More

by Tim D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aiman Varoqua
Report | Print
Apr 18, 2024 -

Ira Toyota of Danvers responded

Congratulations on your new vehicle! We are thrilled to have provided you with a positive sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 15, 2024

Service is available all hours. The quality of the work is excellent. The cost of the parts and labor is pricey. The service manager who helped me today was professional and knowle More

by Joe.cronin64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willing Espinal
Report | Print
Apr 17, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a convenient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 14, 2024

Poor customer service, horrible waiting time. Poor customer service, horrible waiting time. Poor customer service, horrible waiting time, etc, etc. More

by halarcon82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Report | Print
Apr 16, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the visit didn’t meet with your expectations. We would very much like to review this concern further however we’re unable to reference the transaction based on the information provided. We appreciate your business and you’re welcome to contact us or the general manager Mark Giovanni at 978-739-3718 to review the details.

Helpful
April 14, 2024

Very polite, prompt, and friendly! They did what they said they would do and more! Price was anticipated and suggested that I take care of other issues, including my brakes. More

by Ecky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg in Service
Report | Print
Apr 16, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a polite, prompt and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 14, 2024

I waited three hours for an oil change and tire rotation. Angel never came to at least update me. I also had a $30 gift card that surprised everyone and Angel did not know how to apply it to my bill. All any More

by Susan091960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel
Report | Print
Apr 16, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize that the visit didn’t meet with your expectations. We’re very sorry about any communication or billing concerns. It appears that tire balancing was recommended at this time and that was completed. We work to provide good faith recommendations to ensure safest operation of the vehicle. We have reached out to you directly to further review and we appreciate your business. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718 should you need any further assistance.

Helpful
April 13, 2024

David my service advisor was great very helpful. I really appreciate his attention to my needs. More

by misty13331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rojas
Report | Print
Apr 16, 2024 -

Ira Toyota of Danvers responded

It's fantastic to hear that you had a great experience and that David provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
1
2
3
4
...
116