Ira Toyota of Danvers

Very helpful and goes the extra mile to make their customers feel important Would definitely by a Toyota product customers feel important Would definitely by a Toyota product More

My recent visit to this dealership was unfortunately disappointing from start to finish. This was my second time coming here for service. The only reason I returned was because my first visit had been e disappointing from start to finish. This was my second time coming here for service. The only reason I returned was because my first visit had been excellent thanks to the professionalism of my original service advisor. Sadly, this time was the complete opposite. The service advisor (Denise) I worked with on this occasion was abrasive and dismissive. She consistently interrupted me mid-sentence when I tried to explain the service I needed, and her demeanor made me feel as though my presence was an inconvenience. When I attempted to clarify my requests, she gave the impression that I was speaking a foreign language. While I hoped her attitude might improve, even her follow-up call the next day was curt and difficult to engage with. When I returned to pick up my vehicle, the checkout process was similarly disappointing. After being handed my keys, I was left to wander the lot to locate my car on my own. A small gesture such as escorting customers to their vehicles would greatly improve the overall experience and demonstrate a stronger commitment to customer care. It’s worth noting that I was presented with a number of additional service recommendations. With a more professional and customer-focused approach, I likely would have considered approving some of them. Instead, the lack of courtesy and effort left me unwilling to move forward with anything beyond the bare minimum. To be candid, if the service at the Toyota dealership in Lynn, MA, weren’t significantly worse, I would not consider returning to this location. More

Gus the salesman and Pedro the finance person were awesome . Very professional and knowledgeable. We would recommend this dealership to others awesome . Very professional and knowledgeable. We would recommend this dealership to others More

I have Fianca tecnician who took me for service today,and she was great,flexible and helpful employee she was great,flexible and helpful employee More

Courteous. Too big and busy. Sent me home and back when they needed to keep my car overnight. Entire process required 3 visits including picking up my car and p Too big and busy. Sent me home and back when they needed to keep my car overnight. Entire process required 3 visits including picking up my car and paying for it this morning. More

Service department was not at the best and did not seem to care about my concerns and took forever. to care about my concerns and took forever. More

Extremely long wait time for service- 5 hours for an oil change and tire rotation. No updates from the service rep, I had to check in three separate times change and tire rotation. No updates from the service rep, I had to check in three separate times More

It was quick and nice with coupon Made me come back for service Price was right service Price was right More

The advisor said the car would be ready by 1pm and it was done on time! done on time! More

Good experience today: service was timely, courteous and well done for my 30,000 mile visit. well done for my 30,000 mile visit. More