Ira Toyota of Danvers

I came to have my tires rotated and balanced. Which should be a 30 minute job at most, maybe an hour. I was upsold an alignment on top of the rotate and balance for $100 extra. Fine. After 2 hour Which should be a 30 minute job at most, maybe an hour. I was upsold an alignment on top of the rotate and balance for $100 extra. Fine. After 2 hours I was told the alignment couldn’t be done because of rust and a wear item that would be $3,700 to fix. An hour later I got my truck back. So 4 hours to rotate and balance. The real kicker came when I noticed my wheel cap fell off. The tech didn’t put it back on right so now I am missing a cap. Alpesh my SA was fine but the experience was poor and I won’t ever be back. Shame, I am a Toyota fan. More

Tom was great and the service work done was professional, as always. Drop off and pick up was convenient as well. as always. Drop off and pick up was convenient as well. More

Service was fine but it shouldn’t take 3 hours to do an oil change. oil change. More

I was there for a car inspection sticker and it ended up being 4 hours because the check engine light came on for a 2025 Highlander. No explanation was given for what caused it. being 4 hours because the check engine light came on for a 2025 Highlander. No explanation was given for what caused it. More

Had to wait 10 minutes in front of the receptionist while she talked on the phone about an apartment she was looking at. And then the gentleman that was supposed to help me screamed out and said they’re gonn she talked on the phone about an apartment she was looking at. And then the gentleman that was supposed to help me screamed out and said they’re gonna have to wait very rudely. When my truck was finally done with the oil change, they never let me know. It was done. Sat there for at least another 30 minutes before I finally went and said what’s up with my car More

Excellent service. Rick was great to work with. Waiting area was comfortable. All services were completed without issue Rick was great to work with. Waiting area was comfortable. All services were completed without issue More

the staff is great faisal wax great and nice and the credit manager i think akeem. he was great also . we got what we wanted. credit manager i think akeem. he was great also . we got what we wanted. More

Excellent Service from start to finish! As always From Dennis in service. I travel from Maine to have my car Serviced by Dennis. Thank you! As always From Dennis in service. I travel from Maine to have my car Serviced by Dennis. Thank you! More

I am parked six cars in the last four years brand new and used in the last service that I had was the worst service that I have ever experienced anywhere. If that was my first I wouldn’t go back but overall used in the last service that I had was the worst service that I have ever experienced anywhere. If that was my first I wouldn’t go back but overall they’re pretty reliable. More

I had a great experience at Ira Toyota of Danvers. Tom Chase was very helpful, professional, and made everything smooth and easy. The service was quick, and the pickup process was very convenient. I r Tom Chase was very helpful, professional, and made everything smooth and easy. The service was quick, and the pickup process was very convenient. I really appreciate the excellent customer service and would definitely recommend this dealership. More