Ira Toyota of Danvers

This is by far the worst car buying experience that I could imagine. They are rude, abusive and demeaning. The company flouts the law and does not care. They advertise cars and then add $500 to the price could imagine. They are rude, abusive and demeaning. The company flouts the law and does not care. They advertise cars and then add $500 to the price when you arrive, this is in direct violation of Massachusetts regulations, when questioned they become more abusive (particularly to women and young people): 940 CMR 5.00: MOTOR VEHICLE REGULATIONS: 5.02 (3) It is an unfair or deceptive act or practice for a motor vehicle dealer to advertise the price of motor vehicles unless such price includes all charges of any type which are necessary or usual prior to delivery of such vehicles to a retail purchaser, including without limitation any charges for freight, handling, vehicle preparation and documentary preparation, but excluding taxes and optional charges for the dealer's preparation of title and assistance in registering a vehicle. 5:02 (6) It is an unfair or deceptive act or practice for a motor vehicle dealer to fail or refuse to sell a motor vehicle in accordance with any terms or conditions, including price or warranty, which the dealer has advertised or otherwise represented. https://www.mass.gov/doc/940-cmr-500/download If this happens to you, you can file a complaint with the Massachusetts Attorney General at: https://www.mass.gov/how-to/file-a-consumer-complaint When asked about the warranty, they try to sell you an "extended warranty" without disclosing the price, merely quoting various payments without proper disclosure. Many of the used cars did not display the required FTC Buyer's guide: https://www.consumer.ftc.gov/articles/0055-buying-used-car#dealer You can file a complaint here: https://www.ftccomplaintassistant.gov/#crnt&panel1-1 If you are subjected to their unfair, abusive and illegal sales practices please file a complaint with the attorney generals office and become familiar with Chapter 93A of the Massachusetts General Laws, you could receive treble damages, plus attorney's fees. https://malegislature.gov/laws/generallaws/parti/titlexv/chapter93a More

Worst sales experience ever The entire staff was demeaning and abusive towards a single woman. They added additional charges to the advertised price, tried to intimidate me to bu The entire staff was demeaning and abusive towards a single woman. They added additional charges to the advertised price, tried to intimidate me to buy unneeded extras. More

Worst place ever.bait and switch tactics. Will never buy from them again . my daughter went to purchase a ford focus and they had " problems" with the title. They then offered her a Nissan....which was more from them again . my daughter went to purchase a ford focus and they had " problems" with the title. They then offered her a Nissan....which was more money than she wanted to spend.....what a surprise so she goes to pick up the car and it won't pass inspection..... So they lend her a car.....with no gas in it customer service. Really?????? And she paid cash for it...these people are pethetic! More

Dishonest sales practices made us to walk out from the dealership. The sales manager claimed that my credit score was not enough as a tier 1 credit which was total B.S. as my credit score numbers are exc dealership. The sales manager claimed that my credit score was not enough as a tier 1 credit which was total B.S. as my credit score numbers are exceptional and close to 800. So based on the score they decided to flip the initial lease quote and gave me higher monthly lease numbers and requested to put around $500 down. I went to another Toyota dealership and was approved for tier 1 credit and got the lease numbers lower then Ira quote me on. Dishonest practice. Stay away from them More

Dishonest Service Advisors - You CANNOT Trust Ira After bringing my 2015 Toyota in for state inspection, I was told that the car had failed safety tests, and was given the dreaded red Rejection sticke After bringing my 2015 Toyota in for state inspection, I was told that the car had failed safety tests, and was given the dreaded red Rejection sticker. Due to a failed side marker light, moisture in a lens assembly and "failed performance test" battery, I was advised not to drive the car off the lot without paying $537 (for new bulb, new lens assembly and a new battery). Looking at the state inspection report, there was no mention of a battery problem. I replaced the bulb myself for $6 and spent 30 minutes draining and resealing the lens assembly (it appears a loose gasket allowed some rain in). I had the car retested the same day and it passed with flying colors. I can understand wanting to up-sell parts and services, but there's a line that was excessively broken here. There was no need to try and hold my car captive for over $500 when $6 in parts and some quick labor was all that was needed to get it back on the road. I do expect to have to replace my battery in the coming months, but contrary to Ira's advise it was not necessary to pass inspection, nor was a brand new lens assembly. I will not be returning to Ira for future service or car purchases and would advise anyone else to steer well clear too. More

Bad, very bad Bought a C-HR -big mistake- never will buy a car there again. If you like your time to be wasted, pay too much and be disrespected- this is the place Bought a C-HR -big mistake- never will buy a car there again. If you like your time to be wasted, pay too much and be disrespected- this is the place More