Ira Toyota of Danvers

Tommy chase is super professional, and helped the process super easily. Give him a raise! super easily. Give him a raise! More

Bought a used car and the customer service after I signed the papers was not as good as I expected the papers was not as good as I expected More

Rep was helpful and knowledgeable and friendly. Experience was mich bee than it has been in the past Experience was mich bee than it has been in the past More

Exelete servicios. Me gustó mucho. Los persones están muy attentivo. Ahora mi caro está bien. Me gustó mucho. Los persones están muy attentivo. Ahora mi caro está bien. More

The service rep, Tom Chase, was extremely helpful and explained what needed to be done. Service was fast, and hopefully, efficient!! explained what needed to be done. Service was fast, and hopefully, efficient!! More

I had a very disappointing experience at IRA Danvers Toyota, mainly due to the extremely unprofessional behavior of the service advisor Fabiana. I scheduled an oil change appointment online and even cal Toyota, mainly due to the extremely unprofessional behavior of the service advisor Fabiana. I scheduled an oil change appointment online and even called ahead to confirm before driving there from far away. When I arrived, Fabiana’s first response was that they do not have enough staff to do the work, and that even if someone has an appointment, they can still deny service. That was shocking to hear from after taking the time to schedule and confirm the appointment. Then she told me that my car did not need an oil change until 10,000 miles, even though I had a service light on and a sticker indicating service was due. Instead of listening, she dismissed my concern and was very rude and dismissive. What should have been a simple oil change ended up taking 2–3 hours, and the interaction was unpleasant throughout. The car wash that is usually included was also not done because she claimed it was “broken.” However, when I spoke with the manager, he said the car would be washed. Overall, Fabiana was unprofessional, rude, and showed no respect for customers’ time. This experience was extremely frustrating and poorly handled. I will not return to this location again, and I would not recommend it based on this experience. More

Very professional and quick. Straight forward workers and staff that got the job done stress free. Straight forward workers and staff that got the job done stress free. More

When I picked up my vehicle the service advisor just brought me to the terminal to pay, no review on the work just sign and pay. He then walked me out of the service center told me where my car was but brought me to the terminal to pay, no review on the work just sign and pay. He then walked me out of the service center told me where my car was but pointed me in the wrong direction. If I didn't have the service plan I would not come here. More

Fabiana, the Adjustrr was great at taking care of my needs and explaining everything great service needs and explaining everything great service More

Dealership has been my go to for about 6 toyota highlanders by now. Their 2 year included service plan is a big incentive, great sales rep and the best service technicians for quality care. The highlanders by now. Their 2 year included service plan is a big incentive, great sales rep and the best service technicians for quality care. The service agents and managers are all experienced, knowledgeable and great listeners to why we are there. Can't say enough about IRA Toyota od Danvers MA. Take the best advice and check them out yourself. More