Ira Toyota of Danvers

Had a good experience when I had my truck in for service and recall work and recall work More

Always reliable - easy to get an appointment -very courteous - will use them again and again to service my car courteous - will use them again and again to service my car More

They were on time and had Good service and good communication. Work was done quickly communication. Work was done quickly More

John, the salesman was helpful. I told him what I wanted and he got the car for me. He was amazing. I told him what I wanted and he got the car for me. He was amazing. More

The service was what was expected and the time it took was reasonable for a Saturday was reasonable for a Saturday More

Courteous upon arrival. Explains anticipated plan for car. Will return for service. Disadvantage different service guys all the time. Explains anticipated plan for car. Will return for service. Disadvantage different service guys all the time. More

Worst service experience ever! Made appointment to have Infoentertainment system checked because of incessant message flashing. I made sure to explain the situation to my service g Made appointment to have Infoentertainment system checked because of incessant message flashing. I made sure to explain the situation to my service guy on the phone and secured an appointment. I arrived 15 minutes early at 9:45 am and reminded him that he’d quoted me 1/2 to 1 hour time. I was informed it would likely be one hour and a half. I made an important request- do not move seat or steering wheel settings - I’d already put the seat back for transport man to fit in. So I went in to wait. After an hour and a half I checked with my man. They had not even looked at my car! They were waiting for a registered technician to assess the situation. Why was there not that person right there in the first place? Who knows! I called home and went back to my guy and asked for my car back. Had to wait an additional 10-15 minutes - the shop is somewhere far away apparently. And you guessed it- the seat and steering wheel had been moved! Every single thing about this experience was infuriating. I am shopping for another Dealership to take my car period!! They’ve lost my business sorry to say. And did anyone reach out and apologize? No not one. More

I came for an oil change and inspection. I also needed by new iPhone connected to my car which was done very quickly while I was still there. The rest took almost 3 hours which I thought wa I also needed by new iPhone connected to my car which was done very quickly while I was still there. The rest took almost 3 hours which I thought was long even though that was the estimate. I also thought the oil change was much pricier than other times at $79 . Fortunately I had a $25 coupon. My car wasn’t washed so I called my service advisor back and left a message. He hasn’t responded. More

I always take the vehicle to do service at Toyota since bought it! I made the appointment online which is easy. The only cons is the wait, it seems the way is long even with an appointment! bought it! I made the appointment online which is easy. The only cons is the wait, it seems the way is long even with an appointment! More

From appointment to service completion Ira Toyota is a well oiled machine. I was kept up to date with a notification every step of the way. well oiled machine. I was kept up to date with a notification every step of the way. More