Ira Toyota of Hyannis

The dealership exceeds expections each time I enter both the Sales and Service Departments. The dealership maintains a superior customer service team and I am very pleased to be a customer. the Sales and Service Departments. The dealership maintains a superior customer service team and I am very pleased to be a customer. More

Hyannis Toyota is an excellent dealership. The service is great, the staff is professional and caring, and the facility can't be beat - lounge chairs, internet cafe, children's play area, AND coffee and good great, the staff is professional and caring, and the facility can't be beat - lounge chairs, internet cafe, children's play area, AND coffee and goodies. As a woman, they treat us with courtesy and respect unlike other dealerships who are quite condescending when a woman goes in alone to get her car serviced. I would highly recommend this dealership to anyone. It is fantastic!! More

I am very pleased with the new vehicle, however the sales experience was intimidating and high pressure. It was the end on the month,so the heat was on the sales team. I refused to fill out the Toyota's buye experience was intimidating and high pressure. It was the end on the month,so the heat was on the sales team. I refused to fill out the Toyota's buyers survey,why should I help them improve? As my mother says.,"if you cannot say anthing nice,don't say anything at all". Car dealers never change. I would recommend the vehicle,but NOT the dealership. Phred More

Brought my Tacoma in for a 30,000 mile check. They underquoted the price of the service, but gave me 100 dollars off becuase it was their mistake and stayed right at the quote. Part of the service underquoted the price of the service, but gave me 100 dollars off becuase it was their mistake and stayed right at the quote. Part of the service is replacement of the wipers. Mine were brand new. They replaced them...but put the 'old' ones on my front seat so I could use them again. Free car wash. Free ride to anywhere on the lower cape (including my office in Hyannis!) I was expecting a nightmare, but they were very nice and I was happy. More

The staff was rude and didn't present the problem with the car in a clear and concise manner. The repair dept. did work that wasn't necessary. In the end my car was damaged beyond repair. the car in a clear and concise manner. The repair dept. did work that wasn't necessary. In the end my car was damaged beyond repair. More

Did not offer the same discount in person as on the phone. Senior (10%)& free car if bill over $xxx. Claimed I needed more work than necessary..tune up & new tires. Their estimate $2,600.00. Work I app phone. Senior (10%)& free car if bill over $xxx. Claimed I needed more work than necessary..tune up & new tires. Their estimate $2,600.00. Work I approved $600.00. The service people must be on commission or are all dealers like this? More

I purchased a 04 Lexus RX330 on Presidents Day weekend in 2008. The sales person and manager noticed with me the rattle and said their would be no problem fixing it. But when it came to the service depart 2008. The sales person and manager noticed with me the rattle and said their would be no problem fixing it. But when it came to the service department they said they didn't fix rattles. I eventually took it to Falmouth Toyota which fixed it without charge (a much better dealer). But the main problem was that they sent me home with the car uninsured. They said it was, but my insurance agent later said it had not been. The pressure to buy was excessive. They hid my trade and kept me at the dealership over 5 hours. I like the car and have had great service at Falmouth Toyota, but will never go back to Hyannis. I can't even listen to a radio station when their ads come on. Take note local radio stations. I'm probably not the only one. More

Rick did a great job of setting everything up for me. Marty must of come out to hear the noise we couldnt figure out about 5 times. Both guys did a great job fixing the problem and I would never go anywh Marty must of come out to hear the noise we couldnt figure out about 5 times. Both guys did a great job fixing the problem and I would never go anywhere else. The only downside was that I needed a rental and they had run out. I had to be brought over to Thrifty which was a pain. If you go to Hyannis Toyota.... Talk to Rick and Marty! More

Back in July of 2007 I went to this dealership and although I was an innocent with very little experience in car purchasing, I got hosed. Bought a 2001 Rav4 that I waited almost 4 hours for them to "d although I was an innocent with very little experience in car purchasing, I got hosed. Bought a 2001 Rav4 that I waited almost 4 hours for them to "detail". The price was very high for a 6 year old car. Upon returning to Martha's Vineyard I had my mechanic give it the once over because there were some strange noises going on. He told me it needed a new sway bar and links, the rear brakes were 75% shot and I needed 4 new tires. I had everything taken care of. With financing (over 10%) and an extended warranty I was charged over 18 grand for this car!!!!!!!!! Last week I went to Falmouth Toyota where I had a much different and absolutely fabulous experience. BTW - I had an inquiry into Hyannis Toyota - the manager emailed me 4 hours after my initial inquiry and wrote that a salesperson would contact me shortly. They NEVER contacted me at all. Falmouth Toyota called me about 20 seconds after my initial online inquiry! Much thanks to James R and Amanda at Falmouth Toyota More