Island Acura - Service Center

I brought my '04 TL over to Island Acura to make an appointment to have some work done. There were two reps working the desk and I spoke to the skinny gentleman with the glasses and accent. He seemed a appointment to have some work done. There were two reps working the desk and I spoke to the skinny gentleman with the glasses and accent. He seemed a bit standoffish as I explained that my car's Bluetooth module wasn't working properly. He immediately started questioning whether it was my phone that was at fault. I explained that it had worked fine when new, but that it had recently started deleting my phone book, not connecting calls, not passing through my voice, etc. I also explained that I have no problems connecting my phone to Bluetooth on my home computers. He sort of continued to argue against my points and then proclaimed that he would have to connect a different phone to my car to see if it recognized it. At this point I explained that my phone would connect too, but nothing else. I went on to say that having the phone work repeatedly every time I get in the car is a very different situation then merely linking it successfully. He called in a service technician and I explained the situation, the tech (who was friendly) said that he would check the module itself -quite a different story from what the service rep said- and see if it was errant. With that cleared up, I thanked him as he went back to work and made an appointment to have this work done. When I inquired about loaner cars, the nasty rep told me there would be none for customers who didn't buy the vehicle at that dealership and that since I bought the car while living in Las Vegas, I was out of luck. When I mentioned it was in my Acura Care agreement that I get a vehicle, he said that perhaps down the road I could get one "once a relationship was established." Sorry, but that ship just sailed. Bayshore Acura is giving me a rental when I start my relationship with them Monday morning! More