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Island Acura - Service Center

Wantagh, NY

4.9
30 Lifetime Reviews Review Dealership

30 Reviews of Island Acura - Service Center

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July 07, 2020

"Joseph Robinson is an exceptional service provider"

- KPmallige

Very recently, we bought a CPO vehicle 2017 RDX, via Rocky (he has been reviewed previously). The vehicle showed a message indicating a problem (now I know it is a sensor problem) while driving on a highway on route to PA. Pulled over stopped the car, and restarted, and the messages reappeared. Then called Island Acura service, and I was told (now I know it was Mr. Robinson) that as long as I didn't notice erratic driving condition, I can continue and see the service center the next day. This was also affirmed at a local Acura dealer at our destination. Returned to the Island Acura service center the next day, and I was told by the attendant that I had to leave the car. While I was trying to convince him that I had called the day before, he went inside, came out and said they will handle it. I went inside and immediately Joseph Robinson (Asst. Service Manager) remembered our conversation and said it will be taken care of, and the sensor was replaced. His assistance in this regard was a memorable experience. He also helped me with some other minor issues a few days later without any hesitation. Robinson's work ethics are exemplary that others should try hard to emulate. I hold him in high esteem. Island Acura is very fortunate to have him at their service department.

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Recommend Dealer
Yes
Employees Worked With
Jul 08, 2020 -

Island Acura responded

Thank you so much for the wonderful review! We're glad you were not too greatly inconvenienced and look forward to working with you again in the future!

November 21, 2019

"YEARLY SERVICE AND RAIDO"

- EJMBASS

TOOK RDX FOR FIRST SERVICE (1700 miles) ALSO RADIO GOES LOADER AND LOWER AT STOP LIGHT (RED LIGHT) AND WHILE DRIVING. THEY DID NOT KNOW HOW TO FIX THE RADIO PROBLEM. I FEEL I WAS RUSHED OUT DO TO THE BACK UP THIS MAY HAVE CAUSED OTHER CUSTOMERS. I'M SURE I'M NOT THE FIRST CUSTOMER THIS HAPPENED TO.

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Yes
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Nov 21, 2019 -

Island Acura responded

Thank you for taking the time to rate and review our dealership. We apologize if you feel you were rushed out, if there’s something further we can do to assist with your problem please feel free to reach out to our Service Manager, 855-435-5853.

August 21, 2019

"Terrific Service Department"

- Ian Levine

Joey Robinson heads up one super customer-oriented Service Department. He is always extremely cordial and deeply concerned about the maintenance of my vehicle. Island Acura is quite fortunate to have him under their employ!

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Employees Worked With
Other Employees : Matt Wozny, Parts Manager, is quite helpful and very knowledgeable when I make my parts purchases. He is a credit to the dealership!
Aug 21, 2019 -

Island Acura responded

Ian - thank you so much for the kind words and the 5-star rating! We look forward to working with you again in the future.

August 30, 2017

"Customer focused dealership!"

- Sharon Mc

Dealership just renovated, it looks great, love the new covered service lane where they greet you by name for your appointment! Joe R is the best, is always prepared with my vehicle history, accommodating my schedule for service appointments or making it easy to bring it in same day if the unexpected occurs. The new customer waiting area is bright and spacious, amenities galore! I was able to use their enclosed work area for taking a business call. The whole staff are friendly & helpful and I love how they wash my car before returning it to me after service! I have an older MDX but when I bring it in for service I get treated like it's a brand new car. I will buy my next car ONLY at Island Acura!

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Yes
Employees Worked With
Other Employees : Alec Marino
Aug 30, 2017 -

Island Acura responded

Sharon, we're so glad you're impressed by the new facilities - we're very proud of them ourselves! And we're even happier that you took the time to write this review and let people know how much you enjoyed your experience with us. Thank you!

December 28, 2016

"Excellent Customer Service "

- Y. Rios

Fantastic Service and Great Customer Service. Crystal was very patient in answering all of my questions. I am very pleased with the service and the fair pricing. I absolutely recommend them.

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Employees Worked With
Crystal Fox, Alec Marino
Dec 29, 2016 -

Island Acura responded

Thank you for taking the time to review our dealership! I am glad to hear that you had a stress-free and enjoyable experience. I will be sure to pass your praises on to Crystal and Alec!

October 31, 2016

"Best Acura Service"

- pw985

I live in Jamaica, Queens and I drive to Wantagh,. NY for my 2015 Acura to be serviced. I have bought my last three Acuras from Island Acura because of the great service. I have bought Acuras from Valley Stream and Curry Acura but I keep coming back to Island Acura because it is the BEST!!!!

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Yes
Employees Worked With
Other Employees : Crystal Fox
Nov 01, 2016 -

Island Acura responded

Wow, thank you for such an excellent review! You are what they call a "Loyal Customer" in the car buying world. Thank you also for your 5-Star rating! If you ever need anything, please don't hesitate to call any of the dealership managers! We look forward to seeing you again real soon.

July 28, 2016

"Always Great Service"

- Heart422

I have had the pleasure of dealing with Mr. Robinson for many years. Always helpful, friendly and knowledgeable, Mr. Robinson goes out of his way to elevate customer service to a higher level-customer satisfaction.

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Yes
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Jul 29, 2016 -

Island Acura responded

Thank you for the kind words! We'll be sure to pass them along to Joey, and we look forward to seeing you again.

July 06, 2016

"Service Department"

- geelee

I don't have anything negative to post regarding the sale of my Acura. However, the serviceman at the desk is a grouchy, nasty man with terrible customer service skills. I believe his name is Joe. I am in the customer service industry and if I ever was like that towards a customer I would be fired. I think he needs a talking to.

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Yes
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April 26, 2016

"Best service appointment ever!!!"

- jam126

Even though I don't drive an Acura I was in the area and realized I needed my annual inspection done as well as an oil change. I thought I would take a chance and see if they could possibly take care of this for me without an appointment Mr Robinson not only said yes but got me in and out with no problem and treated me like an established customer The staff was friendly the waiting area comfortable and the service provided was great My car runs better than ever I would definitely recommend Mr Robinson and the service department at Island Acura

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Yes
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Apr 27, 2016 -

Island Acura responded

We're very pleased to hear that your service experience went so well! Thank you for this great review, and we look forward to seeing you again.

January 04, 2016

"Always a positive day at Island Acura"

- NANCY

Love this dealership, from the GM (Frank) through the Service Department, they are a top shelf organization. Joe Robinson in the Service Department is one of the best service writers I have come across. He his pleasant, efficient and polite which is very comforting. They are a great dealer with so much to offer someone for purchasing a new or used vehicle with a great service department!

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Yes
Employees Worked With
Other Employees : Joe Robinson
Jan 07, 2016 -

Island Acura responded

Here at Island Acura we take pride in our professional and hard working staff as well as our dedication towards 100% customer satisfaction. We are so pleased to hear you had such a pleasant experience with us and we look forward to your next visit!

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