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Island Acura - Service Center

Wantagh, NY

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30 Reviews

30 Reviews of Island Acura - Service Center

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July 07, 2020

Joseph Robinson is an exceptional service provider Very recently, we bought a CPO vehicle 2017 RDX, via Rocky (he has been reviewed previously). The vehicle showed a message indicating a problem (now I More

by KPmallige
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Island Acura responded

Thank you so much for the wonderful review! We're glad you were not too greatly inconvenienced and look forward to working with you again in the future!

November 21, 2019

YEARLY SERVICE AND RAIDO TOOK RDX FOR FIRST SERVICE (1700 miles) ALSO RADIO GOES LOADER AND LOWER AT STOP LIGHT (RED LIGHT) AND WHILE DRIVING. THEY DID NOT KNOW HOW TO FIX TH More

by EJMBASS
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2019 -

Island Acura responded

Thank you for taking the time to rate and review our dealership. We apologize if you feel you were rushed out, if there’s something further we can do to assist with your problem please feel free to reach out to our Service Manager, 855-435-5853.

August 21, 2019

Terrific Service Department Joey Robinson heads up one super customer-oriented Service Department. He is always extremely cordial and deeply concerned about the maintenance of m More

by Ian Levine
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wozny, Parts Manager, is quite helpful and very knowledgeable when I make my parts purchases. He is a credit to the dealership!
Aug 21, 2019 -

Island Acura responded

Ian - thank you so much for the kind words and the 5-star rating! We look forward to working with you again in the future.

August 30, 2017

Customer focused dealership! Dealership just renovated, it looks great, love the new covered service lane where they greet you by name for your appointment! Joe R is the best, is More

by Sharon Mc
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Marino
Aug 30, 2017 -

Island Acura responded

Sharon, we're so glad you're impressed by the new facilities - we're very proud of them ourselves! And we're even happier that you took the time to write this review and let people know how much you enjoyed your experience with us. Thank you!

December 28, 2016

Excellent Customer Service Fantastic Service and Great Customer Service. Crystal was very patient in answering all of my questions. I am very pleased with the service and the fa More

by Y. Rios
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alec Marino, Crystal Fox
Dec 29, 2016 -

Island Acura responded

Thank you for taking the time to review our dealership! I am glad to hear that you had a stress-free and enjoyable experience. I will be sure to pass your praises on to Crystal and Alec!

October 31, 2016

Best Acura Service I live in Jamaica, Queens and I drive to Wantagh,. NY for my 2015 Acura to be serviced. I have bought my last three Acuras from Island Acura because o More

by pw985
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Gio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Fox
Nov 01, 2016 -

Island Acura responded

Wow, thank you for such an excellent review! You are what they call a "Loyal Customer" in the car buying world. Thank you also for your 5-Star rating! If you ever need anything, please don't hesitate to call any of the dealership managers! We look forward to seeing you again real soon.

July 28, 2016

Always Great Service I have had the pleasure of dealing with Mr. Robinson for many years. Always helpful, friendly and knowledgeable, Mr. Robinson goes out of his way to e More

by Heart422
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2016 -

Island Acura responded

Thank you for the kind words! We'll be sure to pass them along to Joey, and we look forward to seeing you again.

July 06, 2016

Service Department I don't have anything negative to post regarding the sale of my Acura. However, the serviceman at the desk is a grouchy, nasty man with terrible cust More

by geelee
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2016

Best service appointment ever!!! Even though I don't drive an Acura I was in the area and realized I needed my annual inspection done as well as an oil change. I thought I would take More

by jam126
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2016 -

Island Acura responded

We're very pleased to hear that your service experience went so well! Thank you for this great review, and we look forward to seeing you again.

January 04, 2016

Always a positive day at Island Acura Love this dealership, from the GM (Frank) through the Service Department, they are a top shelf organization. Joe Robinson in the Service Department More

by NANCY
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Frank Onolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Robinson
Jan 07, 2016 -

Island Acura responded

Here at Island Acura we take pride in our professional and hard working staff as well as our dedication towards 100% customer satisfaction. We are so pleased to hear you had such a pleasant experience with us and we look forward to your next visit!

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