Island Chrysler Dodge Jeep Ram

Recall on my Chrysler Pacifica I had an appointment on June 21 because my Chrysler Pacifica had a recall. The appointment was for 1 PM. My husband arrived at the service area at I had an appointment on June 21 because my Chrysler Pacifica had a recall. The appointment was for 1 PM. My husband arrived at the service area at 12:45 PM and was told that everyone was eating that he would have to wait. So he waited and then almost an hour later somebody came out to start his paperwork and take the car. I don’t understand why you would make an appointment if there was no there to check you in. I did not hear back on the car so I called later on in the afternoon to check the status. I was told that somebody will call me back. Now it’s almost 5 o’clock and I still did not hear anything so I called again. The girls who answer the phones said the service area was closed. So I decided to have somebody drive me over to the service so I could see what was going on. It turns out my car was never worked on which I’m not understanding why if I have an appointment? We were going on a family road trip in about a weeks time and I wanted to make sure the car was safe for us to drive . After speaking to several different people I was told that somebody would call me so they can schedule someone to pick the car up from my house, service it and then bring it back to my house. This conversation took place on Friday, June 21. Monday comes I still do not get a phone call. Tuesday I decided to call, I left a message and got no response . Wednesday I called, left a message and still no response. Thursday I called again and finally speak to someone. They had to keep calling me back on Thursday because they can’t get in touch with the guy or some nonsense on when they were going to come get my car . I was told someone would be at my house on June 28 at 8 AM so my husband woke up early after working all night and he’s waiting and waiting-still nobody comes and it’s 10 am. So I called the service department and I was told somebody was leaving right as I was calling . My car was finally worked on that day . I feel like my whole experience with the service department was very unorganized. I had that original appointment on June 21 at 1 PM . When I asked why my car was not walked it worked on at my appointment time I was told it’s not really an appointment time. That your car gets put into the que- whatever that means? More

Took over a week for them to answer my phone call I called every day twice a day for over a week trying to schedule an appointment. Sometimes the phone rang for 5 minutes straight until I gave up and I called every day twice a day for over a week trying to schedule an appointment. Sometimes the phone rang for 5 minutes straight until I gave up and called again later. There is no reason for them to not answer the phone, especially since there is always numerous people at the desk when ever I go in there. One of the worst dealer service centers I’ve ever experienced. My vehicle was done on time once I finally set an appointment up though so no complaints there. More

Great service for a new Grand Cherokee! Joe was very helpful with leasing my new Grand Cherokee Altitude. I have been wanting this car for a very long time and he made this process very simp Joe was very helpful with leasing my new Grand Cherokee Altitude. I have been wanting this car for a very long time and he made this process very simple! I am very pleased with the service I received from Island Jeep! More

Returning customer A few years ago, I leased my first Jeep from Joe Smith at the SI Jeep dealership. It was a wonderful experience and since then my family has made it t A few years ago, I leased my first Jeep from Joe Smith at the SI Jeep dealership. It was a wonderful experience and since then my family has made it their dealership too. Highly recommended. More

Very Very Dissapointed ve them negative stars I would. A/C died on one of the two jeeps I lease from Island Jeep. I called for an appointment and was told it would be a two ve them negative stars I would. A/C died on one of the two jeeps I lease from Island Jeep. I called for an appointment and was told it would be a two week wait. Two weeks with no A/C in June and July? I asked to speak with a service manager. I was told the service manager, "Will", refused to get on the phone. He told the receptionist to tell me that he will call me if something becomes available sooner. I called the sales department for help. The Sales manager, AAron, really tried to help. He called service on my behalf and kept checking in with me throughout the day to see if they called back. Of course, service didn't call back. I received a call the next day from Jason in service. He basically said that there is nothing that he can do and that I should make the appointment two weeks out before the wait increases. I told him that I was able to easily make an appointment for the very next day at Sansone, his dealerships #1 competitor. I told him that I lease two cars from Island Jeep and 1 from island Toyota all of which are up within the next two months. I also complained that each and every time I bring my Jeep in for service there is always a long wait for an appointment and the repairs are usually problematic. I asked him to explain why me or anyone else would ever want to do business with Island. He said that he understood my concern and will have "Will" the service manager call me back. Obviously, "Will" the service manager never called. I am beginning to wonder if "Will" even exists. I called Sales again and asked for the General manager. He was in a meeting. After explaining my story to his receptionist, I was assured that he would call me back as soon as he is available. That was three days ago. Pretty long meeting I guess? In the interim, I made appointment with Sansone in NJ. They gave me an appointment the very next day and the repair was completed in one day. I also called Autoland Jeep and Global both of whom are Island jeep competitors. BOTH offered me a same day appointment. Island Jeep has offered me 0 customer service They have shown no loyalty to an existing customer. Needless to say they do not value or deserve my business and I will be taking my business to Sansone Jeep More

Great experience Jerome was fantastic. We are extremely happy with our Pacifica. He listened to everything I said my family was looking for, and he delivered 100%. Jerome was fantastic. We are extremely happy with our Pacifica. He listened to everything I said my family was looking for, and he delivered 100%. More

Fantastic bunch of helpful people to deal with ! My family has been dealing with Island auto since the beginning of their establishment. When push comes to shove they are the most responsible and re My family has been dealing with Island auto since the beginning of their establishment. When push comes to shove they are the most responsible and reliable people to deal with in this industry. I personally want to thank mr joe smith Y salesman and especially mr Marcello Sciarrino owner for their time and effort in every possible way. Another piece to this pie would be mr MIke Farrell who completes the task upon request as the General manager of the sales floor. There is no reason to go anywhere else but island auto for all your automotive needs. More

Horrible System would not let me give Zero Stars! From beginning to end it was horrendous. Dropped car off on a Saturday for routine service. Told it would System would not let me give Zero Stars! From beginning to end it was horrendous. Dropped car off on a Saturday for routine service. Told it would be done by 3pm. After not receiving a call I called them at 4pm and was told no work was done on vehicle." They were very busy". So I told them we need the car for work, we were coming to pick it up. That was followed five minutes later by the service manager saying some of the work was done, but we had a major problem, oil leak which would make the car unsafe. We arrived 10 minutes after the call and once again were told no work was done, they needed parts they did not have but it would be covered under warranty. Then were told the bill for everything else was $1400 if we wanted it done and it wouldn't be done to Monday. We said forget it just give us the car, the service manager then said let me see what I can do and all of the sudden the price was $800 plus a loner vehicle. We should have taken the car and left, but its what we use to go back and forth to work. We asked if it would definitely be done by Monday, and even said to him lets say Tuesday so just incase you are busy we wouldn't have another issue. We asked to please keep us informed of any progress or problems, because we really want our vehicle back. From Saturday to Tuesday we received no call, Wednesday afternoon we called and were told the manager was with a customer. Wednesday and Thursday passed, then Friday afternoon a message was left on our machine, just saying your vehicle was ready. By the time we got home they were closed, so we went back on Saturday one week after we brought it in. We received no apology, no explanation, no reason for anything, just a bill that was wrong that the service rep had to correct. We left angry, disappointed and vow to warn everyone we know, and all social media outlets about the horrible treatment Island CDJR had not only given us, but we witnessed 2 other customers complaining as well. We even asked for a call back from the owner/ CEO and got none. So avoid the underhanded scam service department, and don't listen to their commercial. I guarantee you will be treated with more respect off Staten Island. We also tried to buy a new car a month earlier at their Hyundai dealership, and found them not to be honest as well. After asking for the best price and spending an hour and a half there, they added hidden fees as we were about to sign, so we walked out. On the way out the finance guy tells us we can work on things to make it a better deal. A waste of time and, found that insulting as well. So please take your business else where. More

Great service with a smile! Came in looking to lease a new jeep and Jerome A. walked us through our options. Jerome was wonderfully knowledgable and was able to answer any and al Came in looking to lease a new jeep and Jerome A. walked us through our options. Jerome was wonderfully knowledgable and was able to answer any and all of our questions no matter the specificity. Helped us settle into our new Jeep Grand Cherokee and had us smiling throughout the entire experience! Will definitely be a continued customer here More

Great experience The salesperson was very polite, professional and knowledgeable regarding the vehicle. Jerome Antoine was very accommodating and a pleasure to work wi The salesperson was very polite, professional and knowledgeable regarding the vehicle. Jerome Antoine was very accommodating and a pleasure to work with. I was also pleased to work with Eric Gil and Sean (manager) More