"Not great with customer service"
I leased a car from Island Hyundai in 2015 without problems - other than it took 2 days to get everything done. The salesman, Anthony was new. My lease is now up and I called them ahead of time to say what I wanted and make sure they had it in stock so I didn't waste any time. I had my car independently assessed by a Hyundai consultant. I spoke to Nikki at least twice. The third time I made an appointment for Saturday at 10:30 and asked again if they had the car I wanted. She said if they didn't they could get it and deliver it to me when it was in. I asked how I was supposed to get to work until then and she laughed. She said she would get back to me but didn't. Saturday morning, as I was driving to a responsive dealer, she called to say her manager wanted to know if I was coming in. I said no as I never got an answer to my inventory question. She said, oh, my manager said he called. I said no he didn't and that was it.
On another note, before winter my car was in for an oil change and a recall alert. They told me I needed tires, at the time they were having a buy 3 get 1 free sale. I said no I was good and they wrote on my receipt that I refused to replace my tires. I went to a tire shop the next day to have them check my tires and they said they were fine and would make it through the winter without a problem - FYI they did and then some. Even at turn in- they were still above the required tread.
Employees Worked With
"Best car buying experience...."
My sales consultant Laurence (Larry) Farina was outstanding!
Larry was very easy to deal with, no pressure, made me feel very relaxed, answered all of my questions, and was very knowledgeable about the car I purchased (love my Elantra GT).
Without a doubt, this was my best car buying experience and because of Larry’s attitude and professionalism, I have found a new home at Island Hyundai.
When my friends and family are looking to buy a new car, I will be highly recommending they get in touch Larry Farina at Island Hyundai!
"Love my new Hyundai Accent "
I had and amazing experience at Island Hyundai. Thank you to Richie Armstrong (salesman) and Max Perez (finance) for getting into my beautifu new car.