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Island Kia

Staten Island, NY

3.2
177 Reviews

1581 Hylan Blvd

Staten Island, NY

10305

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177 Reviews of Island Kia

April 25, 2017

Sly, rude persons. Dishonest sales persons straight up to management. They insult, lie and bully. They failed to honor their side of the agreement. Shady group of people More

by sarcasmit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vincent Macaluso, Vincent Crispino, Timur Ten
April 15, 2017

Very knowledgeable and honest Frank Rao was a great person to deal with very knowledgable and most of all honest the experience was great defenatly recommend friends and family to More

by Tony Luppino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Rao
Jun 21, 2017 -

Island Kia responded

Tony Luppino, thank you for choosing to do business with us. We work daily to provide our customers with the best overall shopping experience possible. We hope to continue doing business with you! If there is anything more you need from us, please let us know. It was great working with you! Regards, Frank Rao | Frank@myislandkia.com | 917-415-6946

April 04, 2017

Fast service; no problems Car brought in for first oil change; Carol explained everything to be done in a friendly manner. Fresh coffee was a plus. John S had the car ready i More

by papachuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Morin #8497
Jun 21, 2017 -

Island Kia responded

Your kind words are greatly appreciated. We pride ourselves on customer satisfaction. It's good to hear that your experience was a great one. Regards, Frank Rao | Frank@myislandkia.com | 917-415-6946

March 13, 2017

Smoothest process ever ! Treated like royalty ! I was taken care of from soup to nuts as soon a i walked through the door. Frank was easy to work with and made the process very smooth. Ralph in fina More

by Rjm531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee and Ralph , Frank Rao
Jun 21, 2017 -

Island Kia responded

From the entire Island Kia family, we're incredibly gracious that you gave us the opportunity to earn your business. Thank you for the wonderful feedback! Regards, Frank Rao | Frank@myislandkia.com | 917-415-6946

January 04, 2017

Speedy service done right I had many gripes about other chains but the lady on the phone sue assured me that if I came in Frank and Trudy would help me get the Optima i was lo More

by Eljinray21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank, Sue, Trudy
Jun 21, 2017 -

Island Kia responded

We love hearing that our customers had a great experience with our dealership. We'll make sure to relay your satisfaction to the individuals you worked directly with. Regards, Frank Rao | Frank@myislandkia.com | 917-415-6946

January 04, 2017

Amazing customer service Even though i know nothing about cars the salesmen help provide me with the information and honest thoughts about what would be the best fit for me. More

by Carloverguys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trudie sue
Jun 21, 2017 -

Island Kia responded

Thank you for sharing your experience. We always love hearing that our customers had a great experience with us! Regards, Frank Rao | Frank@myislandkia.com | 917-415-6946

January 03, 2017

Jason and George were amazing Today my dad and I went to look for a car for himself and we had a sales man named jason. He was so kind and makes you feel very welcomed. He gave us More

by Veronicax96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason, George Engel
Jun 21, 2017 -

Island Kia responded

We love hearing that our customers had a great experience with our dealership. We'll make sure to relay your satisfaction to the individuals you worked directly with. Regards, Frank Rao | Frank@myislandkia.com | 917-415-6946

October 31, 2016

Ripped off! Added fees that didn't exist, overcharged me $3,400. Raised price of car and added fees last minute. Typical bait and switch, don't shop here. Avoid More

by Jsex724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Engel
Dec 06, 2016 -

Island Kia responded

I am sorry to hear that you had a negative experience with our dealership. It was not our intention to give you the runaround, and I apologize if that is how it seemed. I assure you that we absolutely never instruct our staff to "bait and switch" any of our customers, nor do we condone the practice at all. Please contact me directly so that we can discuss your experience. I look forward to hearing from you. From, Frank Rao | Frank@myislandkia.com

October 07, 2016

Vincent Macaluso was great We went into the showroom looking for a Sorrento and Vincent was kind, informative and super professional . We were in and out with a brand new car, t More

by george walsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Macaluso
Oct 19, 2016 -

Island Kia responded

Mr. Walsh, thanks for this nice review! Vincent truly knows his stuff. We make sure all of our employees are knowledgeable and courteous, and he will be glad to hear about your experience. Feel free to visit us if you have any further needs. From, Frank Rao | Frank@myislandkia.com

September 20, 2016

See John Vigorito! Great business and great service! He was compassionate and very honest, also does very good business! Come in and ask for him, very polite! Island Kia is the place to buy a car! More

by Jenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Vigorito, Timur Ten
Sep 21, 2016 -

Island Kia responded

Thanks so much for the wonderful review, Jenny! We really appreciate this feedback and I'll be certain to share your compliments to John and to the rest of the staff. We pride ourselves on offering high quality customer service, and I'm glad we were able to take care of you. It was truly a pleasure working with you. Frank Rao | Frank@myislandkia.com

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