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Jack Daniels Audi Paramus

Paramus, NJ

4.7
1,128 Reviews

123 Route 4 West

Paramus, NJ

07652

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Showing 1,128 reviews

October 10, 2022

Dolly has helped me with 2 cars, both of them dream cars, she worked with me to get the deal I wanted and was patient and understanding. she is really down-to-earth and client-focused, I will continue to wor More

by ediams17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dolly Costa
October 07, 2022

Dolly helped me purchase my new s5 sportback-she went above and beyond locating and securing the car of my dream, which I did not think would be red interior until she sold me on; I love it!! Pick up was More

by S.wp1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dolly Costa
October 07, 2022

Dolly was the best salesperson in all my years of buying a vehicle. She does what is fair and honest. It's nice to have an advocate with you when working with a dealership. She listens to your demands an More

by John Bus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dolly Costa
October 07, 2022

Dolly Costa is by far the most excellent sales person I have ever dealt with when purchasing a car. She made buying a car so much more pleasurable than it has been in the past. She is personable, courteous More

by Kfcarrino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dolly Costa
October 07, 2022

Dolly is the best! I have bought several cars from her and nothing but the best overall experience! More

by ElliotGoldman11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tal Vander, Dolly Costa
October 07, 2022

Dolly costs is too notch. She is patient understanding and has a skill for locating what you are looking for! Trust her and her team for a smooth and pleasant experience! More

by Ste
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dolly Costa, Kimberly Medina
October 07, 2022

Dolly costa is the best sales advisor. This is my second Audi from jack daniels. Everyone there is very helpful. No pressure whatsoever. Love dealing with them and love my S5 convertible! More

by Gerry.Silverman
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dolly Costa
October 07, 2022

Service was terrific and I would highly recommend. I am a repeat buyer. Great shop. More

by mackie
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Gallagher
October 02, 2022

Just purchased a 2023 E Tron S Sportback, and my experience could not have been better. Honest communication, dedicated time, fair pricing made this experience far different than other car buying ti More

by BS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tal Vander
October 01, 2022

Ready to pick up the car and dealer informs that the car was sold couple of days before. The minimum is to inform the client especially when you have spent a full week working on the details, they didn’t ev More

by Mvieira13
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tal Vander
Oct 01, 2022 -

Jack Daniels Audi Paramus responded

Marco Vieira, we are so sorry about your experience. We strive to achieve excellence but we have failed at doing so here. As much as we understand and appreciate you taking the time to post this, we have to be fair in pointing out that our salesman pushed since Tuesday for a deposit to mark this car sold. You were not ready and even at one point said if this doesn't work it is no problem and was not meant to be. Throughout the week, you were holding off waiting on tires from another dealer for your trade in. During this time our salesman asked you every single day if you wanted to move forward in which you were not ready to move forward with a deposit. Finally late yesterday with our programs/deals expiring you said you were good to go. You finally sent the deposit and paperwork back at 7pm AFTER WE CLOSED for the day and unfortunately the car had just sold to a lady who walked into the showroom for that specific S5 Cabriolet just a couple hours prior. Our team should have absolutely called you as soon as this happened and we sincerely apologize we didn't do that until the following morning. But please keep in mind we gave warning this can happen as we could not mark the car sold without a deposit and we pushed you to finalize this deal everyday for almost a week for this exact reason. Once again we are sorry and we hope when you (or the internet) look back at the events here, you can see we did our best to prevent this exact situation.

Oct 01, 2022 -

Mvieira13 responded

Tal Vander, your sales rep Luis Perez sent a text at 6pm saying we had a deal and even answered “you are all set for tomorrow” after confirming receipt of all the paperwork. Luis had been very helpful all week and it is unfortunate that at that point he was selling a car already gone and he had no idea. I was never told that it was too late. Your customers should be aware that “ we have a deal” and “ you are all set for tomorrow” texts received from your sales might not mean much.

Oct 06, 2022 -

Jack Daniels Audi Paramus responded

Thanks Marco. We apologize for the inconvenience. Luis was already on his way home as we close at 6pm and made a mistake as he didn't realize someone had sold the car an hour prior. It was a genuine mistake. As you and I discussed Luis had been asking you for a deposit for a week and you held off. You even mentioned if the car sells it is ok.. But then it did sell and you wrote these reviews. Thanks and best of luck in the future. - Tal