Jack Daniels Audi of Upper Saddle River

Great Experience. 100% satisfied From the moment my family and I walked into Jack Daniels Audi we felt welcome. We were greeted by the manager and introduced to our sales rep, Cole. From the moment my family and I walked into Jack Daniels Audi we felt welcome. We were greeted by the manager and introduced to our sales rep, Cole. Cole was very attentive to our needs. He went above and beyond to ensure my 3 & 12 year old daughters were comfortable through the process, even provided them lunch at one point. We negotiated a great deal in little time for the exact vehicle we wanted. Cole took the time to explain every aspect of the vehicle and even installed my all weather mats. This was the type of service and attention I would expect from a luxury car dealership and Jack Daniels didn’t disappoint. I would absolutely recommend Cole and the Jack Daniels of Upper Saddle River team, and hope to do business with them again in 39 months! More

Wonderful Experience! Thank you Carlos Colon!!! Carlos found us the car we wanted on the day we walked in. He made us welcome and comfortable while we waited for the car to be driven over to us at Carlos found us the car we wanted on the day we walked in. He made us welcome and comfortable while we waited for the car to be driven over to us at the dealership. He was professional, friendly, and made the process so easy. We would definitely recommend Carlos and Jack Daniels Audi!!! More

The best experience My experience was beyond excellent. It was great working with Spiro. He's professional but also a lot of fun. I'll definitely be referring family & fr My experience was beyond excellent. It was great working with Spiro. He's professional but also a lot of fun. I'll definitely be referring family & friends to him. I'm loving my new A5. Thank you again Spiro. More

Great experience. Thank you Spiro and Matt Happy with the process. Found the exact car I wanted and agreed on a price. Easy from start to finish. Would buy here again. Thanks Happy with the process. Found the exact car I wanted and agreed on a price. Easy from start to finish. Would buy here again. Thanks More

Jack Daniels Audi is an excellent dealership. I've leased and bought cars from several BMW, Audi and Porsche dealers in the NY/NJ area and Jack Daniels delivers the ov is an excellent dealership. I've leased and bought cars from several BMW, Audi and Porsche dealers in the NY/NJ area and Jack Daniels delivers the overall best customer experience. The team I worked with - Keith, Kimberly and Kendra - are super professional, and my wife and I plan to come back in a year to get her the Q7. Thank you JD Audi! More

Great Service Great service, great car buying experience. Adam was awesome and was friendly and helpful throughout. I love my new car and I couldn’t be happier. Great service, great car buying experience. Adam was awesome and was friendly and helpful throughout. I love my new car and I couldn’t be happier. More

Excellent experience and customer service Our experience at Jack daniels Audi of Upper Saddle River was amazing. From the start, our salesman Cole Tatsuno was the consummate professional. He e Our experience at Jack daniels Audi of Upper Saddle River was amazing. From the start, our salesman Cole Tatsuno was the consummate professional. He explained everything to us, was friendly, knowledgeable and got us a great deal on our new car. We couldn’t be more happy with his service, personalized care and attention to detail. We also had a great experience with Rudy in the finance office. He was extremely helpful, professional and explained everything to us thoroughly and answered all of our questions with knowledge and expertise. We will definitely recommend Cole and this dealership to friends and family without hesitation. Great job all around. Thank you! More

Crooks, plain and simple Years ago my A6 headlight failed. They told me that both had to be replaced to save on the labor. I checked with real pros and took the car elsewhere Years ago my A6 headlight failed. They told me that both had to be replaced to save on the labor. I checked with real pros and took the car elsewhere to replace the one bulb at half the price of what they wanted for each. Both lights still fine, years later. Different time on my very first change of brake pads they kept insisting that rotors needed replacing. I refused. Those rotors lived through several pad replacements with no issues. Today took the car in for an exhaust issue. Was told, again that BOTH exhaust clamps failed and had to be replaced. How two pieces of metal on different sides of the car fail in the same second? "They're the same age" was the reply I got. Nonsense! Asked them to see where there might be a short as the car drains batteries after sitting idle for a few days. Immediate diagnosis - (a very new) battery failed and must be replaced. Prior battery had same issues. Freddy told me there was a battery "adaptation" needed. When I asked him to explain, he changed topics. It's NOT the battery. Again, sheer incompetence mixed with greed. Finally, I was told that the diagnosis would be around $180, then that changed to $250. When I complained, it went back down to $180 with no explanation. Stay away!!! More

Best car buying experience! By far my best experience buying a car. Anthony was extremely nice and professional. He didn’t pressure me in buying anything. He was also realistic a By far my best experience buying a car. Anthony was extremely nice and professional. He didn’t pressure me in buying anything. He was also realistic and honest about the whole process. If only more salesmen where like Anthony and the rest of the staff at Jack Daniels Audi. More

Painless process I can not express what an easy process this was. Kim was amazing and so was the rest of the team at Jack Daniels Audi. They were price competitive and I can not express what an easy process this was. Kim was amazing and so was the rest of the team at Jack Daniels Audi. They were price competitive and extremely friendly and very accommodating. Kim was on top of everything and made sure we had a great experience. I would highly recommend her to anyone looking for an easy experience buying a car. Thank you! More