Jack Hanania Buick GMC

Called about a vehicle and confirmed price and availibility then set up appt for following day. On the way there sales person says by the way, forgot to tell you we have a 10k add on for that veh availibility then set up appt for following day. On the way there sales person says by the way, forgot to tell you we have a 10k add on for that vehicle just so you know. This was never listed on website or mentioned. Manager then said it's a "disclaimer" at bottom of the page. More

I wish I could give this dealership NO STARS! I spoke with a salesperson regarding a Yukon. The price was $62,660 with the GMC $500 discount. Went to the dealership and when presented with financing of t with a salesperson regarding a Yukon. The price was $62,660 with the GMC $500 discount. Went to the dealership and when presented with financing of the car, they had an additional $8,000 due to low inventory. They also added $3,995 for a family plan, which included a lot of nothing!! Also offered me $31,500 for my 2016 Yukon which according to KBB was worth a trade in value between 32,500 and 38,000 with the medium price being $36,000. When asked why the value was so low, was told that they consider all trades fair condition for trade in. My car was in good condition not fair, and even had tires that were less than 2 months old. We drove 49 miles to purchase a vehicle that the MSRP on their website stated was $62,660 only to be presented with a price of $75,000. When I asked why the MSRP was different on their website I was told GMC will not allow them to change it. So be aware that the price on their website is NOT what they sell the vehicle for. Again, the price difference was $12,000. The manager also told me that everything was more expensive right now. He gave me the example of what is going on in the housing market. I explained houses APPRECIATE, cars DEPRECIATE! Also advised him that it is not financially smart to pay $12,000 over MSRP. Told the manager that their dealership is very deceitful. The sales person should have told me the difference in price before I drove so far. They also told me that all the dealerships are charging these prices. That is a lie. Bought a nicer Yukon with a lot more options for a lot less the very next day at Coggin GMC. Call other dealerships……Coggin nor Nimnicht charge over MSRP. There are probably others as well. I only called two dealerships and neither are gauging their customers. More

Took my Tahoe in for a battery drain problem, 4 days later I was told the repair would be $1,000+. After part was put in they told me the problem still existed. I had them take the part out and took i later I was told the repair would be $1,000+. After part was put in they told me the problem still existed. I had them take the part out and took it to palm coast/tom Gibbs Chevrolet and they fixed it for $189 in a couple hours. Jack Hanania told me I also needed brakes and a new battery. Gibbs checked both and they are fine. I spent 4 nights in a hotel with a rental car. the Gibbs technician told me there was a service bulletin out on the problem, which I relayed to Hanania and they told me it did not apply. Turns out that was the problem. Worst experience in 50+ years of driving with Jack Hanania. They still charged me $208 for the analysis which was all wrong. Don't trust these guys. More

Been a palm coast resident for 37 years and have bought several cars and trucks at different dealers and I got ripped off at least 3 grand! The finance manager Emilio is a liar and gains trust then takes y several cars and trucks at different dealers and I got ripped off at least 3 grand! The finance manager Emilio is a liar and gains trust then takes you for every last dollar.. BEWARE, bad people work here and the owner never reached out to me because he knows! More

MICHAEL WAS GREAT!!! HOWEVER, JASON, SALES MANAGER NEVER GOT BACK TO ME. AND, WOULD NOT BUDGE ON HIGH MILES VEHICLE... GOT A BETTER ONE! Yay GOT BACK TO ME. AND, WOULD NOT BUDGE ON HIGH MILES VEHICLE... GOT A BETTER ONE! Yay More

I have purchased 3 vehicles previously from this dealer when it was Jack Wilson and will never purchase from them again. I was there on Saturday and was treated very rudely. I was interested in a vehicle a when it was Jack Wilson and will never purchase from them again. I was there on Saturday and was treated very rudely. I was interested in a vehicle and told the salesperson that I was eligible for the family plan but after the test drive I was told they didn't take it on the vehicle I was interested in. This should have been mentioned before the test drive so I wouldn't have wasted my time. More

think they try to upsell you things you don't need Every time I take my truck in to just get an Oil change they always come up with things they say I need to do that are not necessary just to dollar yo Every time I take my truck in to just get an Oil change they always come up with things they say I need to do that are not necessary just to dollar you to death they sell you stuff you don't need like you need to change your break fluid or your antifreeze or you need an alignment or your cabin filter is bad my truck only has 24 thousand miles on it it is a rip off I told them i would not be back I will go else where they can rip off some others, not me the dealer ship has changed hands since I bought my truck I do not like them it used to be an honest dealership when it was Jack Wilson More

Very Poor Customer Service During my very first time at this dealership I received very poor customer service today when I went to pick up my GMC Sierra from an oil change appt. During my very first time at this dealership I received very poor customer service today when I went to pick up my GMC Sierra from an oil change appt. While my vehicle was there one of the service members who was working on my vehicle dropped my keys which broke the key fob. When I go to get my vehicle they hand me the keys which were taped with scotch tape to my fob. I then am brought back to the back and was told that well since its its $90 for a new one and it was not a new fob that they will split it with me. This seemed ridiculous considering when I came in my keys and fob were intact and in perfect working condition. More

Don't do business here. They are Rude, Pushy and Liars When I returned to purchase a car after we had concluded the negotiations over the phone the sales manager greeted me with a racial slur. Twice they t When I returned to purchase a car after we had concluded the negotiations over the phone the sales manager greeted me with a racial slur. Twice they told me that something was required by state law that was not (I demanded that they show me the statute). They made me wait 90 minutes to pay the finance guy for the car. There was another person with the finance guy who kept asking the same personal questions over and over again after I had told him it was none of his business. They ordered me to sign a charity donation that comes out of sales tax money, which really was pushing their own political agenda. When I was paying the finance person, he wanted $ 4,000 more than the agreed upon price and I had to get him to correct the figures. At the end they insisted that I sign an arbitration agreement, that I did not sign. They did not provide a bill of sale. I would have walked out several times, except I wanted the car and the GM incentives were ending that day, so I couldn't go to another dealer (it was after 9 PM when I finally got out of the dealership, I had been there since 5 PM). More

watch out for dealer games and under pricing of trade in I went to look at a brand new GMC truck the sales lady was ok But the Truck manger was young enough to be my son and he had a smart mouth on him and I went to look at a brand new GMC truck the sales lady was ok But the Truck manger was young enough to be my son and he had a smart mouth on him and very scarcastic I presented a 2013 Ford F-150 with less then 40k mi and nice shape not only did they try to steal it from me by trying to sell something that wasnt even theirs to begin with because they where soo sure i would buy theirs I have a real high credit score . First Off when they offered me $13,500 When i knew it was worth at least ACV of 22,000 appraised by Wells Fargo bank> Dealership games abound with this one they try stalling you to give up more money then you wanted to put down. I had all maintaince records on my old truck (Ford) decent tires and brakes they came up with alot of things wrong with it for everything they said wrong with it I had a shop ticket to prove otherwise they didnt even test drive it They lied to me about that because i wrote down the exact miliage and took a yellow piece of chalk and marked the curb and tire im 6/1 tall they guy who said he test drove the truck could not have beem more then 5 /10 I cought them in several lies stay clear of this one they are just as bad as RIverside Chevy In jax. they lie to you, try to steal your trade by unfair evauluations. After been kept there all day 6 hrs . i arrived at 830 am i didnt leave till 2:30 pm They Did NOT want to come up on trade nor lower the price on their vechile at all. financing mo payments too high we came to a impass with no comprise from either side I got tired of the xxxx dealer games and walked out on them! More