Jack Madden Ford

Recently had car serviced for windshield washer pump repair. They eagerly promised to pick car up for me but was very late in doing so. When car was finally brought to service, technician misdiagnosed p repair. They eagerly promised to pick car up for me but was very late in doing so. When car was finally brought to service, technician misdiagnosed problem. They spent the entire afternoon troubleshooting without success. I then had to travel to Jack Madden Ford to pick up car so I had transportation over Labor Day weekend. Upon returning the following week, found problem that first technician incorrectly overlooked. Part had to be ordered so car was serviced following day! I had to return to pick up car. And to my surprise, I had to pay hefty diagnostic fee as well as very high labor and part charge. Interestingly, I had an offer to have problem at a Jiffy Lube a week before for one-fourth the total cost of Jack Madden Ford. But I wanted to support a Ford dealership. Well, not this one anymore. More

will not ever do business there again . took my 2002 f150 there to change transmission fluid .could not supply a ride home to south norwood up dean/wash 72years old w/arthritic knees.later took my 2002 f150 there to change transmission fluid .could not supply a ride home to south norwood up dean/wash 72years old w/arthritic knees.later that day madden called to say machanic would not work on my truck.too old and rusty...picked up truck next am. went up the street to carmax and bought a 2022 dodge truck paid cash 40000.00 your loss madden. More

I recently purchased a vehicle from this dealership. The day after I picked it up, I noticed a minor issue. When I saw the problem, I went back to the dealership. The salesperson told me they would spea The day after I picked it up, I noticed a minor issue. When I saw the problem, I went back to the dealership. The salesperson told me they would speak to their sales manager, and someone would get back to me. It has been two weeks, and I still have not heard back. I was having a great experience until now. More

cant say enough dropped van off on Thursday got it back on Friday oil pan brakes just a great job and service on Friday oil pan brakes just a great job and service More

Review so far: Normal 20k service & inspection sticker + whatever Ford had indicated for my bronco. Car was picked up at home yesterday morning (that service is nice)....... BUT I still don't have it back whatever Ford had indicated for my bronco. Car was picked up at home yesterday morning (that service is nice)....... BUT I still don't have it back 24 hours later. Promised contacts for updates have not happened on time, no one picks up the phone other than the dealer operator, no one is responding to texts currently. Can't even assess the actual work done because it is a total black hole. Right now a total "incomplete" and I am left without any vehicle. More

Great dealership, great service and good people. See Clayton Burns he is committed, professional and honest. See Clayton Burns he is committed, professional and honest. More

Had warranty done on a 2020 F150 replaced all related 4x4 parts in front end. Truck was in shop for 3 weeks but everything worked out fine. Service dept.did a great job dealing with out of state warranty co. parts in front end. Truck was in shop for 3 weeks but everything worked out fine. Service dept.did a great job dealing with out of state warranty co. More

I have owned 6 Fords in my life, and bought a 2023 Ford Ranger Lariat Edition. After 8k miles the engine blew on my way to a football game with my daughter. Have to say that my experience with Ford's c Ranger Lariat Edition. After 8k miles the engine blew on my way to a football game with my daughter. Have to say that my experience with Ford's customer service and related policies and processes have left me speechless and rethinking my position of using Ford products going forward. I got the truck towed to the nearest large Ford dealer, which was Jack Madden Ford. I was told there would be no loaner, that I had to get Ford to authorize a rental. After several back and forth discussions, Ford authorized a rental - but I had to find it and it had to be a Ford vehicle. 2 days later I located the elusive car to rent -as it seems a lot of rental agencies have moved away from the Ford platform. I had to pay for the rental upfront - and Ford was supposed reimburse later. Poor communication, a single-skilled replacement mechanic, numerous other "engine replacements in queue and constant delays resulted in it taking 6 weeks to get my truck back. Imagine if I had to rely on said truck for my income - as the rental reimbursement limit certainly wouldn't have paid for a truck. After my truck was returned, I received zero calls, inquiries or "how the heck are you" touches from anyone in the chain. Then came the rental reimbursement, where I had to deal with a customer advocate and the dealer to get moving. A month later they cut a check, but 3 weeks after they said they cut the check I asked as to where it might be? The customer advocate said to "wait for it." I called the dealer (who cut the check) and they said they sent it to an address where I lived when I was a kid??? Evidently they googled my name and sent it to the first address they found, despite having all of my provided information at least a dozen different ways? Still waiting for a check...and I will state unequivocally that I will not be buying a Ford product or supporting Ford products in the future. Its sad that one the best companies in America has devolved. More

They had my car for 20 days before even diagnosing a transmission problem. Jack Madden Ford Service Personnel and Manager Marcello does not return calls (plural). Bad transmission on a car with less tha transmission problem. Jack Madden Ford Service Personnel and Manager Marcello does not return calls (plural). Bad transmission on a car with less than 70K miles?? Huge overpriced estimate. Do not use Jack Madden Ford Service. More

Rude people and i feel like their mechanics don't know what they're doing at all. what they're doing at all. More