Jack Madden Ford

Bait and Switch After reading all of the reviews about Jack Madden Ford I feel that it was a good things what happened to us turned out the way it did. I did an onlin After reading all of the reviews about Jack Madden Ford I feel that it was a good things what happened to us turned out the way it did. I did an online search for a Ford Edge and saw that they had this car in stock for a reasonable price. On a Friday I sent in the online inquiry to make an appt to see the car, and for argument sake I was ready to buy if it looked good and the price was right. Right away I received an email from Tiffany Mastro and a call to set up the appointment, mind you she reference the car in her email and verbally on the phone. Made the appointment for the next day. Right after I talk with her I receive an email confirming the appt. Then two separate emails from her manager, Dan Brinkley, thanking me for my interest and letting me know if the Tiffany was not available to ask for him when we come in. In the morning before the appt I get Another email, referencing the car I wanted, confirming the appt, etc. Not that Madden Ford cares, but I am 8 months pregnant with a 1 year old and my husband worked a half day so we could go and look at this car and we lug ourselves down there for the 30 minute drive. When we get there I ask for Tiffany, we are greeted by one of the salesman, Joe Lovely. We see Tiffany and she gives the information to Joe and lets him know the used car that we want to look at . We watch their interaction and he gives her a weird look when she mentions the car. He advises to give him a minute, goes to another desk, is about to come back and is called back over. When he finally comes back he tells us that he doesn't know why Tiffany set up the appt with us about this car but it is no longer available and was sold a week ago. We were a little shocked and I advised them that I emailed and spoke to her about this yesterday, not a week ago. He apologized and said that he has a the same car just a different year for sale. We said no thanks, tried very hard not to get upset and left immediately. I was very upset due to what we did to get ourselves there and that car dealerships actually STILL do a bait and switch. This is the first dealership that we ventured to on our quest for another car and we have defin learned our lesson. I wish that I had read these reviews first though. And they still have not contacted me via email or phone to apologize. More

Imformative & Professional and friendly I have just migrated to the US from the U.K. I plan to visit many states in the US and needed a reliable vehicle. We choose the Ford Focus in the h I have just migrated to the US from the U.K. I plan to visit many states in the US and needed a reliable vehicle. We choose the Ford Focus in the hopes that it will satisfy our needs. We are aware that Ford vehicle can be conveniently maintained. There are many service locations. The Ford cars are known to be excellent. We are a Ford family one of which is 16 years old and has 380,000. miles. Thanks Dee for all your help! More

Cab East LLC My experience at Jack Madden Ford was excellent. Dee Tse made the process so easy, that I would recommend both her and the dealership to my family and My experience at Jack Madden Ford was excellent. Dee Tse made the process so easy, that I would recommend both her and the dealership to my family and friends. More

Cab East LLC Dee Tse was my sales Rep, she made my experience so smooth and easy. She made sure that I understand the whole process and that I can contact her at a Dee Tse was my sales Rep, she made my experience so smooth and easy. She made sure that I understand the whole process and that I can contact her at anytime. This is my second lease, and Dee made the process at Jack Madden very easy and friendly. More

Ask for Dee Tse- She works for you! What a great experience! See Dee Tse for your transportation needs! My wife and I recently purchased two cars from Jack madden Ford! Dee was excell What a great experience! See Dee Tse for your transportation needs! My wife and I recently purchased two cars from Jack madden Ford! Dee was excellent! She was patient with us. She was not pushy. The process was painless. She greeted us promptly with a smile and proceeded to help us with our purchase. Her and sales manager Eva gave us a great price and they did everything just right. We are older and not technologically inclined; but that did not stop Dee from teaching us how to globally open the fusion windows; nor did she mind when we kept coming back to learn the features of the vehicle. Jack Madden is like a second home to us. More

Thank-you, Dee! My sales person was Dee Tse, and I've purchased 2 cars from her within the last 2 months. In May I bought my Ford Explorer, Limited Edition, (love it! My sales person was Dee Tse, and I've purchased 2 cars from her within the last 2 months. In May I bought my Ford Explorer, Limited Edition, (love it!), and 2 weeks ago I bought a Ford Edge from her for my mother's birthday. I'm a picky shopper, but she was extremely patient with me. I had her showing me the same vehicles over and over again, asking tons of questions, throwing different options in, and it was never a problem. I even had Dee spending hours with me looking for a car for my mother on her day off! I'm grateful, because the look on my mother's face when we drove the car down the driveway was PRICELESS! For my own vehicle purchase in May, it was also a great experience, because after consulting with her Manager Eva, the numbers Eva quoted me for my payments were what was on the final contract. It was a great experience, no tricks no pressure. Thanks to Jack Madden Ford, but especially to Dee. I wish I'd come to her when I was buying a car for my son 2 yrs ago, but I'll be rectifying that mistake very soon! ;) More

See Al Abramson! Salesman Al Abramson, helped to make our son's first major car purchase a breeze! He was knowledgable about the different cars that he was interested Salesman Al Abramson, helped to make our son's first major car purchase a breeze! He was knowledgable about the different cars that he was interested in. He made suggestions within his price range, and made the experience fun. Our family has always purchased our vehicles from Jack Madden Ford. Make your next car purchase easy by contacting Al. You won't be disappointed! More

Al Abramson - easy to work with Met Al this AM when we went to check out a used car. He was very knowledgeable about all the features and made the buying experience "not a nightmare Met Al this AM when we went to check out a used car. He was very knowledgeable about all the features and made the buying experience "not a nightmare". If we want a Ford in the future, we'll drive up from RI and work with Al again More

Disappointed The dealership was great but once I purchased my vehicle and began the service there was nothing but chaos. I was turned away for appointments, waited The dealership was great but once I purchased my vehicle and began the service there was nothing but chaos. I was turned away for appointments, waited sometimes up to 4 hrs for simple oil change with an appointment made, left car for the day for a scheduled service and had to called to check in since I never heard from anyone and it was never serviced.....I can only go on about how dissatisfied this service department operates. This service department is truly a disservice to Ford. Don't waste your time and go elsewhere because all you will be here is frustrated. More

Al Abramson/Jack Madden Ford: Norwood We were unexpectedly delighted when meeting Al this past week at Jack Madden Ford. After several disappointments at other dealerships where employees We were unexpectedly delighted when meeting Al this past week at Jack Madden Ford. After several disappointments at other dealerships where employees were rude, arrogant, not helpful, etc, Al was very refreshing. He was excited to meet us, to know us, and to want to help us. He was very knowledgeable about his products, and the good, the bad, and the ugly about his as well as other makes. Al was extremely patient during our time together. We felt no pressure at any time. He was not a "hard line" or pushy type of salesman. We ended up purchasing a 2014 Ford Fusion with the help of Al and his outstanding sales manager Ava, as well as a very knowledgeable and helpful Lealand in the finance department. They all worked extremely hard to get us the best deal we could have imagined, especially for people with a less-than-perfect credit rating. On a personal note, regarding Al, he is very personable. We had a lot in common, there was much to talk about and connect with, and I am and will be recommending Al to all of my friends and associates who are in the market for new or used vehicles. We are thrilled with our new car and will go back to Jack Madden Ford and see Al for our family's next purchase. More