Jack Madden Ford

Al was very knowledgeable about the Ford brand and was able to answer any and all questions we had about the car I was looking at. He went over the features of the car, inside and out and made sure I was able to answer any and all questions we had about the car I was looking at. He went over the features of the car, inside and out and made sure I was comfortable with what I was buying. He always made himself available for times that worked best for me. In all, I had a good experience working with Al. More

Al was very friendly, very enthusiastic and very eager to please. He was very knowledgable about all the safety features that the vehicle had to offer, and was very interested in hearing what features I was please. He was very knowledgable about all the safety features that the vehicle had to offer, and was very interested in hearing what features I was looking for and how I felt about the vehicles he was showing me. I had an incredibly bad experience at another dealership when I purchased my last vehicle, so I was very reserved when I arrived at the dealership. Al made every effort to make the experience much smoother and much more enjoyable. I would recommend this dealership, and Al in particular, to anyone looking for a vehicle. More

Shopped far and wide for a no no-nonsense easy-to-deal-with dealership and I found it at Jack Madden. I was looking for a 2013 Ford Escape, all Ford Dealerships local to me had them in stock easy-to-deal-with dealership and I found it at Jack Madden. I was looking for a 2013 Ford Escape, all Ford Dealerships local to me had them in stock. I visited them all. Also did the internet price, and 4 dealerships got back to me. Deb J. at Jack Madden gave me a great quote over the internet, so I shopped them last. Stayed true to their quote for the model I wanted (in stock), and had me work with Gary Brigham. Gary was friendly, knowledgeable, and excited about the product (and technology) he sold. We did the usual: test drive, full overview of product/car, and final agreement negotiation. This was BY FAR, the easiest, most straightforward, car buying experience I have ever had. I have dealt with many dealers in the Boston area over the years, many "high end" (Mercedes, Infinity, etc etc), but this is the first time I came out of a dealership feeling like a got a good and fair deal. If you a looking for a good, down to earth deal, with folks smiling and not cramming stuff down your throat, then go to Jack Madden. If you want pretentious, multi million dollar showrooms, artisan coffees, and a leather couch or two, then go elsewhere; but remember, you will pay more and leave feeling jibbed. Thank you Deb, Gary, Paul, and Laeland at JMF More

BEWARE!!!! Went to Jack Madden to look at a 2002 retro Thunderbird convertible. The car listed for $27,999. I offered them $23,000, they countered with $27,800 ... that is $199 off of the list price for Thunderbird convertible. The car listed for $27,999. I offered them $23,000, they countered with $27,800 ... that is $199 off of the list price for an 11 year old car ... are they serious???!!! After some negotation, my final offer was $25,000, they came back with $26,700. The sales person told me that I had to understand that they have and I quote "a big overhead ... electric bills, warranties, sales staff etc" . My response was "with all do respect, I don't care what your overhead is, I just want to buy a car". I'm not new to this game and have bought many cars over the years and have NEVER paid list price or $200 under list price for a new car let alone an 11 year old car. The man is greedy! I also heard from two of his sales staff that he priced two cars $10,000 each over list price so that he can drive them this summer! That was a BIG lightbulb moment for me! I now wonder if the car I was interested in is one of the cars he wanted to "use" for the summer!! That is no way to run a business! I will never purchase a car from this company! I don't find this dealership to be trustworthy and I just wanted to warn all of you reading this to beware! More

It took them 8 hours to repair the rear passenger window regulators. Which basically means that since I was under warranty I wasn't as high a priority as a paying customer. regulators. Which basically means that since I was under warranty I wasn't as high a priority as a paying customer. More

Bait and switch big time, seems to be store policy based on my visit and others I listened to on the floor. Had me drive from nh on a car they knew was sold prior. I guess they thought myself and customers on my visit and others I listened to on the floor. Had me drive from nh on a car they knew was sold prior. I guess they thought myself and customers at a desk behind me would buy something else. Not cool at all, shady mgmnt and operate like 1970s style car sales. Stay away or have a very bad experience! Unreal how they operate, I bet the states attorneys office from mass knows this place well, probably the rmv too. More

Shopped around for a deal on a 2012 used Flex online and Madden Ford had a good price which was agreed to over the phone. Car was held for us and we went to inspect with a check in-hand on the next Saturda Madden Ford had a good price which was agreed to over the phone. Car was held for us and we went to inspect with a check in-hand on the next Saturday. Paperwork took awhile, but staff was friendly and we agreed car would be driven up to us in Maine on the following Tuesday. When I called on Tuesday to verify delivery, I was told they were still waiting on the title (the vehicle was a 6 month old lease turn-in). This was a surprise to us and somewhat upsetting since we had paid for the vehicle and only had a receipt at that point. Same story on Wednesday. On Thursday I contact Jason Aruda (Sales Manager). He was able to explain the process and arranged to expedite the title so that we had the vehicle delivered to us on Saturday with some extra's thrown in. The vehicle was what we wanted and we are happy with the purchase price. We feel that they should have explained the title situation on the day we paid for it, however they did put in a good effort to make things right. We would do business with them again. More

We are in a dispute through the BBB with Ford Motor Company itself. In an email sent recently by Jack Madden Ford to BBB was purposely misleading and dishonest. They state that our car was so far out o Company itself. In an email sent recently by Jack Madden Ford to BBB was purposely misleading and dishonest. They state that our car was so far out of alignment that they would not fix other problems until this was done. However, 5 days later, Thomas Ford in Beverly MA had both the sales manager and the service manager drive this car. They stated it had no obvious signs of alignment issues, tracked straight when hands off wheel and would not be notably out of alignment to the normal driver. Another sign of a dishonest dealer doing everything wrong to satisfy the customer. We bought a Ford Focus, 2011 from Jack Madden 18 months ago and made a mistake choosing them as the selling dealer. Don't make the same mistake. Jack Madden also failed to mention 3 suspension related parts already replaced on this car or the fact that it has a perfect service record, no history of damage or accidents, and that they, themselves could not explain why a 2011 car needs 4 new tires, an alignment (customer pay items in the "bumper to bumper warrant") or why the transmission mount needs replacement (no one I know in the car industry relates a transmission mount failure to poor alignment or bad tires). The car and the dealer have been very, very distressing to deal with and I would not buy another Ford car and strongly would avoid any contact with Jack Madden Ford. My name is Robert Hurley. Car is owned by Lisa Marchand. My phone is 413-695-2152 if anyone has any questions or wants more information. Email is hurley8201@gmail.com. More

This dealership is very shady my saleman sam did not know i reviewed the car online and when i got there he tries to up the price $3000 so when we got to talking numbers he was making it look like he was giv i reviewed the car online and when i got there he tries to up the price $3000 so when we got to talking numbers he was making it look like he was giving me a great deal and i may not be a car saleman or work in the field but i am 99.9 percent sure you can not take a certified used car and make it not certified just so he could get the price i wanted seemed very shady then they hard a so called sales manger Mark come in {hes the shark at this dealership} come in and lie to me even more saying that it was possible to do the uncertifaction on the car then when i said what about the price online sam told me to hold on then came back and magically the car was not online anymore give this place two thumbs down More

3rd dealer to see car for same problem. Thomas Ford in Danvers ma said there is no problem. Danvers Motor company ford said and fixed 3 parts of transaxle and front suspension. Jack Madden, the selling Danvers ma said there is no problem. Danvers Motor company ford said and fixed 3 parts of transaxle and front suspension. Jack Madden, the selling dealer says the care is "dog tracking" a very technical term I must say, and that it need alignment and tires that are a customer pay item. Oh, a transmission mount is bad as well, but they were unwilling to fix that unless I paid for tires and alignment. Car is a 2011 and has 30,300 miles and tires look almost new. Rotated regularly and services as manual states by Ford dealers since new. More