Jack Madden Ford

First purchase from Jack Madden Ford. Very very easy and I could not be happier with my new Edge. Found the car I was looking for online, got a great price, test drove it and was driving away in my new car I could not be happier with my new Edge. Found the car I was looking for online, got a great price, test drove it and was driving away in my new car the same day I visited the dealership. Very happy from start to finish. Thank you very much Jack Madden Ford More

I've had it with JMF. 3 of 5 Fords bought a JMF. First one they dropped the rear end after "fixing" it. Thrid one, a brand new 2010 Explorer, they installed a remote starter at purchase. 3 visits and 3 re one they dropped the rear end after "fixing" it. Thrid one, a brand new 2010 Explorer, they installed a remote starter at purchase. 3 visits and 3 rentals before their answer was to disconnect the starter and see if the truck battery didn't die. AND, I got attitude from the Service Advisor. Now, a return visit. Gear shift from 1st to 2nd gear isn't working. Drop it off last Thursday. Graham takes my phone number. Calls back 10 munites later- has no record of me 9 (I BOUGHT THE CAR THERE AND HAD IT SERVICED THERE). Gave Name, Address, and Phone AGAIN. Friday, no calls from service. I call, speak to Graham. I'm told he'll call back. NOTHING! I now get to keep my rental for 4 days instead of 1. JMF calls my home Monday AM. Car is ready. No explanation of work. I pick the car up Monday PM after paying $600 for my rental. I have to ask what they found, which is nothing! So, I paid $636 for an oil change at JMF! If I were to keep this truck now, I'm told I need to wait til it happens more often, probably after the warrantee expires, to find out what the problem has been. Oh, and Graham tells me he's been calling an old number- the same guy who I gave the number to twice! When I said I gave it to HIM. His answer was "oh". To summarize, my new Ford Explorer is unreliable. JMF is unreliable, unprofessional, and lost. I have every intent of switching from having Fords for the last twenty-five years to something I can count on. And from a Dealer I can count on. Further, If Graham is related to teh Madden name, I assume this message will never see the light of day. More

Why would I NOT recommend, Jack Madden Ford? Well maybe it's because of the complete lack of communication or help when I walked off that lot. I knew exactly what I wanted, I walked in buying, no work nece it's because of the complete lack of communication or help when I walked off that lot. I knew exactly what I wanted, I walked in buying, no work necessary. Rod was OK, I signed all the paper work, price was okay, but being a young single female I now look back wishing I had someone who was better at negotiating, but that's another story and not why I wouldn't recommend them. I drive away in a new 2011 Ford Fusion that day. 2 weeks later I'm stuck in a mall parking lot and the car won't start. Frustrated I call my sales person Rod, since his card was still on me. I leave a voice mail. An hour later the car randomly starts and I'm like okay, maybe it's a one time thing. The next day I leave another voice mail for Rod letting him know what happened. NEVER CALLS BACK. A week passes and the same problem happens, this time I'm at home trying to go out. I call Rod, and again don't get through, I then call the main line and explain what had happened. After being transferred around with no one seeming to care I'm told to bring it to the Service Dept. Living 30mins from the dealership - I wasn't happy about it, but obviously the problem needed to be resolved. After bringing it in I was told they couldn't find the problem and 'hopefully next time the car will just die' oh that's reassuring since this is the reason I bought the new car. ROD NEVER RETURNED MY CALL BY THE WAY. I am now late to work, but what can I do. I go home, and about to leave the house to watch Game 7 of the Bruins and guess what, car won't start. I call - no one seems to care and I get transferred around. At this point I say I have to call back and have someone pick me up. The next day - i get in contact with Ford directly. Finally someone seems to care and has me bring it to the dealer closest to me *Sentry Ford Medford* they currently have my car, were able to duplicate the problem, but don't know exactly what's going on. I'm completed disgusted in my experience. My first new car, and I'm driving around in a rental, while my car is in the shop, and Jack Madden hasn't called me once to offer a solution. Thanks for taking my money and kicking me out the door. Will be sure to tell everyone who wants a ford that this is where NOT to go. More

I bought a new car and the battery died after less than a month. I had to get the car jump started and drove it to Jack Madden. After waiting for around 2 hours I was told that I would have to come back beca month. I had to get the car jump started and drove it to Jack Madden. After waiting for around 2 hours I was told that I would have to come back because Ford would not replace the battery unless another 4 hour test was done on the battery. I took my car to another company who ran a check on my battery and said it had a bad cell. They replaced the battery and I have not had any trouble since. Then I got a postcard stating I needed my 7,500 mile oil change. I don't drive much and only have about 900 miles on the car. I called your service department again and told them this. Whoever answered was rude and told me to just bring the car in when it reached 7,500 and hung up. When I bought the car I was told by the salesmen that I would receive free oil changes for the life of the car including oil filters. Then I found out that I have to pay for the oil filter and disposal of oil cost.Even when you call the main number the receptionist is not friendly. I have decided to pay this car off and turn it in at another dealer. I will never do business with you again. Then when they did the financing they really didn't go over everything and I ended up buying things I don't need like GAP insurance. One more thing. This is a 2010 Ford Focus S and doesn't even have automatic windows. However that was my oversight. More

Alan did a great job meeting all my needs. He was in constant communication with me until I received my vehicle. He explained all the features of the Ford Fusion that I bought in great detail which allo constant communication with me until I received my vehicle. He explained all the features of the Ford Fusion that I bought in great detail which allowed me to make a sound decisoin when purchasing my vehicle. It was a great overall experience dealing with Alan and the Jack Madden team! More

I was buying a car for the first in a couple of years. I visited four other dealerships that day and I have to say Jack Madden Ford was hands down the best experience. The salesperson Larry was very knowle visited four other dealerships that day and I have to say Jack Madden Ford was hands down the best experience. The salesperson Larry was very knowledgeable he worked with me to find out what my budget was and showed me the cars that were in that range. While I was talking to him trying to decide what to do I didn't feel the typical car salesman pitch. At the end of the day I know that I got a fair deal and a great new car. I can't wait to pick it up tonight! More

I called about a vehicle I had seen online and spoke to the Internet manager, telling him the ad I was calling about and asking him to fax me the autocheck or carfax since I only had my cellphone with me a the Internet manager, telling him the ad I was calling about and asking him to fax me the autocheck or carfax since I only had my cellphone with me and no computer access, only fax. The manager (Bob or Brett) offered to read the autocheck to me, I heard him flippng pages in the background and within about two seconds he was assuring me the vehicle had a perfect autocheck, with only 1 owner and no accidents. I actually asked him to be sure he was looking at the right autocheck because I was tight for time and the dealership was out of my way, and he assured me up and down that I would not regret stopping by to see the vehicle. Well I saw the vehicle and was getting ready to sign papers when I asked to see the autocheck for myself. The sales consultant reluctantly agreed and when he brought it over seemed surprised to find it was a 2-owner car with not 1 but 2 accidents. I rechecked the vehicle and was able to tell where a new panel had been put on the car. Whether through incompetence or dishonesty I was misled about the history of the vehicle... It doesn't even make sense, don't they even think through how the customer is going to feel when he eventually finds out that he's lied to just to get him in the door? More

Went to bring car in for service and guy at service desk was extremely rude. I have never met a ruder person in my life. Can't remember the name of the person, but he was so rude I took car to another deale was extremely rude. I have never met a ruder person in my life. Can't remember the name of the person, but he was so rude I took car to another dealer. I will never bring my car in for service there again, and will spread the word. Just because you are busy does not mean you should treat customers like crap. More

I walked in and no on even noticed I was there. It took 15 minutes for anyone to notice me. I understand everyone was busy however, Samuel was on his phone laughing and waited a extra 5 mins to come over. 15 minutes for anyone to notice me. I understand everyone was busy however, Samuel was on his phone laughing and waited a extra 5 mins to come over. After Samuel showed me a few cars, he seem to be focused on his cellphone ringing so loud. He was not focused on the sell at all. I wanted to buy a truck from this dealer however, because of the poor customer service I walked out unhappy. My friend recommended me to Jack madden ford. I would come back if i get better service More

Great dealership. Helped me with everything i needed, and the salesmen were friendly and not pushy. The employees made the experience of buying a used truck very easy and enjoyable. Jack Madden Ford ha and the salesmen were friendly and not pushy. The employees made the experience of buying a used truck very easy and enjoyable. Jack Madden Ford had many trucks to choose from and they sold me a great truck! More