Jack Madden Ford

Alan did a great job meeting all my needs. He was in constant communication with me until I received my vehicle. He explained all the features of the Ford Fusion that I bought in great detail which allo constant communication with me until I received my vehicle. He explained all the features of the Ford Fusion that I bought in great detail which allowed me to make a sound decisoin when purchasing my vehicle. It was a great overall experience dealing with Alan and the Jack Madden team! More

I was buying a car for the first in a couple of years. I visited four other dealerships that day and I have to say Jack Madden Ford was hands down the best experience. The salesperson Larry was very knowle visited four other dealerships that day and I have to say Jack Madden Ford was hands down the best experience. The salesperson Larry was very knowledgeable he worked with me to find out what my budget was and showed me the cars that were in that range. While I was talking to him trying to decide what to do I didn't feel the typical car salesman pitch. At the end of the day I know that I got a fair deal and a great new car. I can't wait to pick it up tonight! More

I called about a vehicle I had seen online and spoke to the Internet manager, telling him the ad I was calling about and asking him to fax me the autocheck or carfax since I only had my cellphone with me a the Internet manager, telling him the ad I was calling about and asking him to fax me the autocheck or carfax since I only had my cellphone with me and no computer access, only fax. The manager (Bob or Brett) offered to read the autocheck to me, I heard him flippng pages in the background and within about two seconds he was assuring me the vehicle had a perfect autocheck, with only 1 owner and no accidents. I actually asked him to be sure he was looking at the right autocheck because I was tight for time and the dealership was out of my way, and he assured me up and down that I would not regret stopping by to see the vehicle. Well I saw the vehicle and was getting ready to sign papers when I asked to see the autocheck for myself. The sales consultant reluctantly agreed and when he brought it over seemed surprised to find it was a 2-owner car with not 1 but 2 accidents. I rechecked the vehicle and was able to tell where a new panel had been put on the car. Whether through incompetence or dishonesty I was misled about the history of the vehicle... It doesn't even make sense, don't they even think through how the customer is going to feel when he eventually finds out that he's lied to just to get him in the door? More

Went to bring car in for service and guy at service desk was extremely rude. I have never met a ruder person in my life. Can't remember the name of the person, but he was so rude I took car to another deale was extremely rude. I have never met a ruder person in my life. Can't remember the name of the person, but he was so rude I took car to another dealer. I will never bring my car in for service there again, and will spread the word. Just because you are busy does not mean you should treat customers like crap. More

I walked in and no on even noticed I was there. It took 15 minutes for anyone to notice me. I understand everyone was busy however, Samuel was on his phone laughing and waited a extra 5 mins to come over. 15 minutes for anyone to notice me. I understand everyone was busy however, Samuel was on his phone laughing and waited a extra 5 mins to come over. After Samuel showed me a few cars, he seem to be focused on his cellphone ringing so loud. He was not focused on the sell at all. I wanted to buy a truck from this dealer however, because of the poor customer service I walked out unhappy. My friend recommended me to Jack madden ford. I would come back if i get better service More

Great dealership. Helped me with everything i needed, and the salesmen were friendly and not pushy. The employees made the experience of buying a used truck very easy and enjoyable. Jack Madden Ford ha and the salesmen were friendly and not pushy. The employees made the experience of buying a used truck very easy and enjoyable. Jack Madden Ford had many trucks to choose from and they sold me a great truck! More

My husband buys a new or slightly used car every 3 years. So needless to say, we have a lot of experiences to measure our most currant car buying experience against. Our latest purchase of a 2011 Mustang at So needless to say, we have a lot of experiences to measure our most currant car buying experience against. Our latest purchase of a 2011 Mustang at Jack Madden Ford was unequivocally the best so far. Mike Pillas approach to sales was skilled. We were there on a very busy Saturday afternoon and at no time was there a break in the high level of customer service. Our sales person was Michael Pilla. Mike was trying to sell us a car but at all times remained respectful and when appropriate, humorous. When we agreed on the sale terms, we moved on to Lealand Welsh who was equally respectful and supportive. He was thorough and made thoughtful recommendations regarding the financing. When we drove away, there was no buyers remorse or regret. We would recommend Jack Madden Ford to our friends who might be looking for a vehicle and we look forward to doing business with Jack Madden Ford in the future. More

I went in to Jack Madden with a certain price to pay and they took care of me. Paul McCarthy asked questions of what I was looking for and what I needed. He was very good in making me feel I was in charge they took care of me. Paul McCarthy asked questions of what I was looking for and what I needed. He was very good in making me feel I was in charge and was getting everything I wanted and for the price I wanted to pay. I was very impressed with Paul's knowledge and professionalism. I would recommend Jack Madden and ask for Paul McCarthy More

I would like to start by saying I have bought well over 20 cars in a 20 year span. Out of all of the transactions I have had , this has been by far the best. Paul mc carthy is a huge asset to Jack madden f 20 cars in a 20 year span. Out of all of the transactions I have had , this has been by far the best. Paul mc carthy is a huge asset to Jack madden ford. Paul handled this sale with unbelievable attention to detail from start to finish. I can not say enough about Pauls proffesionilsm. Paul delivered on everything he said , and then some. Jack madden ford should be very proud to have Paul on there team. More

I purchased a 2005 Mustang Convertible from the showroom of Jack Madden Ford. It has 14,500 miles, is stored in a heated garage in the winter and was in perfect condition. Much to my horror, I noticed a b of Jack Madden Ford. It has 14,500 miles, is stored in a heated garage in the winter and was in perfect condition. Much to my horror, I noticed a bubble in the paint of my hood. Upon further inspection their are numerous other bubbles under the the edge of the hood. Eventually they will also be noticeable. After investigating the cause, I discovered that between 2000-2005 there was a major paint defect in cars that had aluminum body parts. Unfortunately mine is one of those cars. The corrosion would have appeared sooner if the car was not taken care of as well as it has. The initial cause was due to iron contamination of the aluminum body parts prior to being painted. I called Steve Carter, Sales Manager to set up an appointment for him to see my car. I had recently purchased a car for my son and after many problems Steve was the one who resolved our issues. He referred me to Al Brown, Service Manager since this was his field. He would call him and let him know I was on my way. Al Brown did not greet me or inspect my car. He hid in his office like a coward. Allan St. Germain, Service Advisor took my information and told me to call Customer Affairs. I then took the car over to Val Eglitis, Body Shop Manager who was familiar with this problem but needed Al Brown's okay to set up an appointment. I also called Customer Affairs and was told I was under warranty and I would be contacted within 4 business days. I called Al Brown and in his cocky attitude told me they would fix it at my expense. I informed him that I would be filing a claim with Small Claims Court. He said "go ahead." Jack Madden does not stand behind their product nor do they step up to the plate when they know there is a problem and a solution and decides it is more cost efficient to "get out of it". I look forward to my day in court and need less to say, we have purchased our third and last car from Jack Madden. More