Jack Madden Ford

Adrian helped me with the process of buying my car, and followed up very patiently every week until I decided to trade in my old car for the Ford Focus I bought. He also showed me and explained all the fea followed up very patiently every week until I decided to trade in my old car for the Ford Focus I bought. He also showed me and explained all the features of the car, and helped with the negotiation of the trade in value. More

joe, the salesmen was very knowledgable in the ford brand, financing and the truck features etc.we never owned a ford! we went there to LOOK at trucks used 2 years (thats what my husband said but brand, financing and the truck features etc.we never owned a ford! we went there to LOOK at trucks used 2 years (thats what my husband said but i knew once he seen one he liked that was it.) joe explained the pros and cons of new vs. used and we decided to get the new. joe was polite, respectful, didnt promise anything outrageous and didnt PUSH us to buy as we felt at other dealerships (not ford) and we walked away. we love, love, love, kiss, kiss, kiss our f 150 xlt 2010 white. Im sending joe a dunkins gift card and hope he injoys his coffee and bagel, then again, maybe i should send him a gift card to the local pub and have a few on us HE EARNED IT!!! thanks joe the salesman from jack madden ford in dedham massachusetts!!!! h and a from holbrook massachusetts More

I recently bought a new truck from the Jack Madden dealership. I'm a regular buyer of vehicles, trucks and vans for my business and of course personal cars. I'm not easily swayed by sales rhetoric or dealership. I'm a regular buyer of vehicles, trucks and vans for my business and of course personal cars. I'm not easily swayed by sales rhetoric or the occasion as it's such a common event, therefore I like to think I'm a fair judge of the procedure and transaction. My recent purchase was easily the most comfortable time I have ever had in a dealership, or come to that private sale. The salesman was Mr John Thomas, a twenty three year experienced truck seller, huge on knowledge, aware of customer satisfaction and unhindered by any stereotypical ego. His honesty, coupled with the expertise of the financial officer Mr Walsh, have left me recommending them to the many who stop to admire my new vehicle. More

I went into Jack Madden to purchase a Brand New F-150. I went for a test drive with Joe, and he def knew his stuff. Knowing a was a young kid buying a expensive truck I really felt that he had my best inte went for a test drive with Joe, and he def knew his stuff. Knowing a was a young kid buying a expensive truck I really felt that he had my best interests at heart. He mentioned a price to me early in the dicussion they he was able to keep. After I began the paperwork for the vehicle I felt that Joe went above and beyond to satisfy my needs. He was gun ho with my insurance company and seemed to get everything taken care of even when I was not getting through. After I picked up the truck he went through and answered every question I had. I was very very satisified with everything about the dealership. The sales manager, Paul was also very pleasant and made me feel very comfortable. I also spoke with Lee in Financing, and Lee laid out all of my options and really helped me to get the best financing that was available for a person in my situation. Overall everyone that I dealt with during this time was EXTREMELY helpful and seemed to be genuine people. I would certainly recommend to anyone looking to buy a Ford to certainly check out Jack Madden. I can only assume that everyone else there is as helpful as Joe, Lee, and Paul More

I was in the search for a new truck and had a fairly good idea about what I wanted, a F-150 Supercrew. I decided to head to Jack Madden Ford and take a look and maybe go for a test. drive. Joe was extremely idea about what I wanted, a F-150 Supercrew. I decided to head to Jack Madden Ford and take a look and maybe go for a test. drive. Joe was extremely helpful in getting me into something that I really wanted and that was in my price range. I have been to other dealers where I have been rushed into getting into something I really didn't need, but this wasn't the case at Jack Madden. Joe was very knowledgable about the different trucks on the lot and which ones had what I was looking for. After a test drive in it, I knew this was the truck I wanted and decided to purchase it. Lee Welsh was also very helpful with working with me and setting up my financing. There were some complications within the lending agency, and Lee did an excellent job at getting to the bottom of it, making sure I'd get my truck when I wanted it. When I returned to Jack Madden to pick up my new truck I found Joe, meticulously polishing and putting the finishing touches on it. He went through the vehicle, paired my phone with the Microsoft Sync system and instructed me on a few little How-To's for the truck. Overall everyone at the dealership was very nice and accomodating. I would recommend them to anyone in the hunt for a new vehicle. More

Overall my experience with Jack Madden Ford was quite good. Brandon was a pleasure to deal with and I would recommend him to anyone looking to purchase a vehicle. I feel the price I paid was fair and good. Brandon was a pleasure to deal with and I would recommend him to anyone looking to purchase a vehicle. I feel the price I paid was fair and the people were pleasant to deal with. In some ways too pleasant. I was offered an extended warranty for $2499 and when I said it was more then I was hoping to spend on a warranty they simply said no problem with no pressure to purchase. I had been hoping for some negotiation. Additionally, while I had already lined up external financing Jack Madden Ford was able to arrange financing at a slightly better rate. More

I went to Jack Madden ford looking for a Ford truck and meet this young man and he showed me a Mercury Mountainer and was very helpful getting me the financies i needed and Mr. Welsh did everything he coul meet this young man and he showed me a Mercury Mountainer and was very helpful getting me the financies i needed and Mr. Welsh did everything he could to get me into my car, and i would recommed Jack Madden to all my friends and coleuges. B. Mcneill More

I was looking for a used car, my  Bonneville was on its last legs and needed to find something that was dependable, low mileage and the right price. I had looked at a few used Nissan Altima's and Toyota Ca last legs and needed to find something that was dependable, low mileage and the right price. I had looked at a few used Nissan Altima's and Toyota Camry's prior to visting Jack Madden.  Brendan a very nice young man who was very pleasant and easy going, showed me a few different options, one being a 2007 Fusion that I loved. We test drove and Brendan explained all that it had. When we got inside, Bill (manager) also very nice, got the payments to where I needed them to be. I am very happy with the Fusion, and the whole process was pain free, and would definitely go back for my next purchase. I would recommend Jack Madden Ford More

I ended up purchasing my vehicle with another dealership -I purchased a Fully equipped 2010 Ford escape Limited. My sales rep was very informative about the vehicle I wanted. He took me out to show me th -I purchased a Fully equipped 2010 Ford escape Limited. My sales rep was very informative about the vehicle I wanted. He took me out to show me the vehicles on the lot. I test drove an escape limited. I decided that even though it didn't have everything I wanted, I would like to buy it. I was told that the limited couldn't be discounted enough to get a payment amount in my range. I was offered an Escape Xlt which was okay, but, really not what I wanted. I said, well, lets see what the numbers are and if it's irresistable, then I'll do it. The payment was still not exactly in the range I wanted. but, I was willing to be flexible. Unfortunately, I had to leave the dealership, I couldn't clean out my car AND take delivery on day I went into the dealership - not enough time. I did give a deposit of $100. The Sales rep was pressuring me to give $500 because if Jack Madden saw this deal, he'd revoke if I didn't leave a larger deposit - Really?. I then left the dealership and called several times the days following, left voicemails for both the finance rep AND the sales rep with questions. When Calling, the receptionist Nora was rude and didn't even say "hold on" when I asked to speak with either the sales rep or the finance rep, she connected me with out saying anything. Neither the sales rep or the finance rep returned my call for two days (they claimed the finance rep didn't have my number? even though it was all over the forms i filled out). Eventually, after calling, I did get a hold of the sales rep but, he didn't seem to care about answering my questions - Which I found frustrating. Not only was I not getting anything close to what I wanted, I wasn't getting great customer service, which could have made up for it. I decided to go to another dealership. This dealership gave me exactly what I wanted (for a little more than I wanted to pay, BUT, Ultimately, it was Less than what my payment would have been with the limited with less bells and whistles through Jack Madden), although this new dealerhsip didn't have the vehicle, they found one and swapped it with another dealer. The Jack Madden Sales rep finally called me only after I didn't show up to pick up the vehicle. I explained that I purchased with another dealer. I asked for my deposit and they said I'd have to come in (it's out of my way). I've contacted the sales rep AND Sales Manager Several times since to ask if I can just have the charges reversed on my CC but, the sales manager has not returned my calls either.... Not surprised! More

I came to Jack Madden to look around for a car. I had the Focus in mind but I didn't think it would hurt to look at other cars. Samuel was very informative and answered all my questions. I was very impressed Focus in mind but I didn't think it would hurt to look at other cars. Samuel was very informative and answered all my questions. I was very impressed at how he dealt with my concerns. I will be back to see the new fiesta. Out of the two I am not sure what to get but I am sure that I will come back to Jack Madden and buy a car. I highly recommend that people go to Jack Madden at least to browse around, take a second talk to one of their sales reps, Sam was great I am sure the rest are just as friendly, and I am almost positive that you wont be disappointed. Bottom line I had a great experience and I will come back to buy a car! More