Jack Madden Ford

We bought a brand new Ford Edge from Jack Madden Ford in Norwood,Ma..Adrian Steele was our salesman and he did a great job.Adrian was very knowledgeable and did every thing he could to get us into the car w Norwood,Ma..Adrian Steele was our salesman and he did a great job.Adrian was very knowledgeable and did every thing he could to get us into the car we wanted. I would recommend Adrian and Jack Madden to anyone looking for a new Ford. More

Vicki was my first point of contact and she was great! I went in for a used F250 but left with a New F150 XLT; Adrian & Bill were straight forward and very down to earth. Lealand in financing was profession went in for a used F250 but left with a New F150 XLT; Adrian & Bill were straight forward and very down to earth. Lealand in financing was professional & a rate of 3.25% WOW! I will recommend them to anyone. I Traveled and hour one way to buy from them. More

I sent out an internet query using AOL auto looking for a new pick-up truck. 14 dealerships responded. I live on the Cape so I paid particular attention to the 2 dealerships close to home. Once I gave detail new pick-up truck. 14 dealerships responded. I live on the Cape so I paid particular attention to the 2 dealerships close to home. Once I gave detailed information on price and options, several dropped out. All but 2 of the dealerships wanted me to come in before they did too much work. The challenge was that I work in Mexico during the week and needed to have options before I was going to visit dealerships. I wanted THEM to do the work. Of the 2 dealerships left Vicki Petipas from Jack Madden Ford worked the hardest. The other one seemed to lose interest. Vicki was relentless. She listened to what I wanted and worked to satisfy the voice of the customer (me). Within 3 days Vicki had 2 completely different trucks for me to look at and drive. We made an appointment for Saturday. I was introduced to Sales Guy Gary Brigham to look at the trucks. Once I drove the new F150, I was hooked. Gary and I worked out the financing, the truck was cleaned and off I drove. I recommend Jack Madden Ford for the purchase of a vehicle. They, especially Vickie Petipas, listened to what I wanted, presented to me the truck that I was looking for at a price that I can afford. They outworked the other 14 dealerships. They got the sale. Nice Job! More

I dropped by Jack Madden yesterday, Feb 3 to get some ideas of specs and prices on pick ups. I was met in the yard by Steve and explained that I was on a mission for information, rather than to buy now. ideas of specs and prices on pick ups. I was met in the yard by Steve and explained that I was on a mission for information, rather than to buy now. I explained further that I am waiting for my US residancy, that when I am legally able to work,some months from now, I will be needing a pick up and want to put together a business in the meantime. Steve had no problem with this, invited me into his office and we went through a few of my ideas for the truck. Steve took notes, explaining what is and isn't available ex factory, plus answered a few questions about the use of the vehicle (the laws here differ greatly from Europe regarding heavier vehicles). He said that he would pass on my details to Pat Ford, who called me during the evening to go over my discussion with Steve, the up shot being that we will be meeting later this month to discuss in more depth. There was no pressure, no sales hype, just laid back discussion with a few digressions and laughs thrown in and offers of advice and contacts for other equipment and work. This is really what customer care, customer service is all about, something for which the US is famous in Europe, but in fact rarely seen outside of bars and restaurants. This dealer is not the first I have visited, but is far ahead of the others, in their understanding and willingness to help with my planning for the future. More

First time buying from Jack Madden and it was great experience. No pressure and great deal. I trade in a 2010 Toyota Rav4 because of the recall and bad service at the dealer down the street so I decide experience. No pressure and great deal. I trade in a 2010 Toyota Rav4 because of the recall and bad service at the dealer down the street so I decide go back to Ford. I bought a 2010 Fusion SE V6 and it a great running car. More

My family has done business with Jack Madden Ford for decades, and we always make sure to work with Gary Brigham. He is friendly, knowledgeable, and he never pushes sales on us. I also found him to be decades, and we always make sure to work with Gary Brigham. He is friendly, knowledgeable, and he never pushes sales on us. I also found him to be very patient. He really walked me through the purchase without trying to rush me - I didn't feel like another commission, but rather like someone he was actually trying to help. I would reccoment this location to anyone, and PLEASE go see Gary Brigham! He really is just the best! We wouldn't buy a car from anyone else. More

Today I took delivery of a new 2010 Ford Edge. This was my first experience with Jack Madden Ford, and I could not have asked for a better one. I was treated with respect, courtesy, and professionalism thr my first experience with Jack Madden Ford, and I could not have asked for a better one. I was treated with respect, courtesy, and professionalism throughout this buying experience. I was recommended to Madden Ford after having done business with a different dealer for over 20 years. I was a bit worried about it, but those worries were turned when I first met Tom Lucier the Sales Manager. Tom introduced me to Gary Brigham who would be my sales consultant. I felt that Gary and Tom answered all my questions with honesty, and made me feel like they appreciated my business. Lee Welsh worked with me to put together the financing, providing me with the best rate options available, so I could make a decision right for me. This was truely one of the best customer service experiences I have had in buying a car. Today when I picked up my new Edge. The car was clean, had a full tank of gas, and Gary spent much time with me going over the options, and operations of my new car, and did it with enthusiasm, making me feel more comfortable that I had made the right decision to go with Madden Ford. I look forward to my new partnership with Madden Ford. I would highly recommend Madden Ford, and in particular the representatives I dealt with; Gary, and Tom to anyone. Thank you for making this a good experience for me. More

I have given great ratings on all criterias because Decue was successfully helpful for me when I was in looking at a Ford Edge. He explained any questions or concerns I had about pricing and the car in gener was successfully helpful for me when I was in looking at a Ford Edge. He explained any questions or concerns I had about pricing and the car in general. Decue is a very nice gentleman and I would recommend him to friends & family in the future. More

I couldn't be more pleased with my experience at Jack Madden Ford. After having visited the Boch "New to You" Used Car dealership down the street and being bombarded by 'vulture-esk' sales associates an Madden Ford. After having visited the Boch "New to You" Used Car dealership down the street and being bombarded by 'vulture-esk' sales associates and pushy managers, I was thrilled at the experience I had at Madden. I was greeted promptly, treated with respect by all of the associates - no pushiness or no urgency from them to 'make a sale,' and most importantly, they were genuinely honest and friendly people. After Boch, I was extremely tentative about being 'pushed' into a sale, as Boch barely allowed me to leave their showroom - they pressured me to put a down payment on a car after I repeatedly told them that I wanted to go home and sleep on the offer they made. Jack Madden Ford eased my mind immediately - I did not get a sense that they were going to push me into anything (and they didn't) and assured me that not all car salesmen are vultures waiting for their next kill. I recommend asking for Wade Cesvette - he was helpful, friendly, and knowledgeable and he even came in on his day off to personally see to it that I was taken car of before driving my new car off the lot. I hope this mans hard work and customer focused attitude does not go unnoticed. Lee (the man who worked on the paperwork after we chose a car) was extremely knowledgeable and personable, as well. I really enjoyed speaking with him and his explanations as to my options for payment plans and warranty's was crystal clear. He was a delight to work with. Overall, I got a real sense of family while interacting with the staff at Madden and the focus was where it should be: finding just the right car for me. I felt very at home there and I highly recommend Jack Madden Ford to anyone looking for a new or used car. More

I have started to write my comments several times but had to keep erasing them. In truth I don't know how to put into words what a terrible experience I had a Madden Ford. I will never go back there and cert to keep erasing them. In truth I don't know how to put into words what a terrible experience I had a Madden Ford. I will never go back there and certainly would not recommend anyone else to either. After being thoroughly humiliated by the so-called sales manager Patrick Ford, while the general sales manager Steve Carter chose to ignore it, I left. Fortunately, I did more online research and found a dealership which promoted professionalism and customer service. I bought one new pickup and lease one new car last weekend from Herb Chambers. More