Jack Madden Ford

I couldnt agree more with the previous post. I went in for service, and Joe at the service desk was very rude and condescending to my husband and I. I initially brought my car in for repairs because there for service, and Joe at the service desk was very rude and condescending to my husband and I. I initially brought my car in for repairs because there was a loud noise that sounded like metal to metal, and was told that I could "take it or leave it" when given the cost of repairs. I needed my car fixed, and it was pretty much held hostage at Jack Madden Ford. I had no choice but to go ahead with the fix. The manager, however, was very nice, although he didnt seem phased at the actions of Joe. I have delt with the young girl behind the desk previously, and she was very nice to me, even offered to give a discount. My advice, if you must go to this dealership to have your car fixed-STEER CLEAR OF JOE IN SERVICE DEPT! More

The service department (Joe in particular) have clearly never had any Customer Service training. The interaction with these people begs belief. Without going in to the details of our experiences with th never had any Customer Service training. The interaction with these people begs belief. Without going in to the details of our experiences with these clowns, let's just say that they appear to have done work that didn't need doing, clearly didn't do work that should have been done under warranty and when asked any questions about their proposals/quotes basically got pretty abusive. We kept going back because we bought the car there, but after the most recent time where my wife was lied to and when she asked for clarity on something got no explanation and was basically told to settle the bill and go, we will not be going back there for service and will certainly not be buying another car from Jack Madden Ford as a result. You would think they would have some understanding of the direct connection between sales and after sales service, but apparently not. Amazing just how short sighted they really are. I don't tend to post reviews on my experiences, tending to let things go and move on, but people need to be warned about this bunch, so felt compelled to actually write something..... Do not go to this place for service unless you have no other option (i.e. you breakdown right outside it) and if you do have the misfortune to be in there and the guy you speak to say's his name is Joe, then excuse yourself and come back in when he isn't there.... More

We wanted a stick shift Escape because it can be towed 4-down behind our motorhome. There were only a few cars in that configuration in MA. One was at Herb Chambers, not our preferred color, but as we 4-down behind our motorhome. There were only a few cars in that configuration in MA. One was at Herb Chambers, not our preferred color, but as we told the dealer, the price would determine the sale. We told them the price we wanted to pay. Chambers folk were polite, gave a decent price for the new car, but refused to give a good trade-in allowance on our car. Went to Jack Madden, while on the test drive I told them of the price I wanted. This time, they took a close look at my trade-in, agreed to its value and we quickly closed the deal. They not only gave me the deal I wanted, we did not have to do the traditional auto-dealer-dance that I had to go through at Chambers. The Madden folk went straight to my number (well, one sales manager go-round-revisit, but they didn't take excessive time.) They had the car prepped and ready for delivery that evening and we closed the deal within about 3 hrs from when I walked into the door. More

I purchased a new car from jack madden ford. it was a new model,being released from ford a few days earlier. the salesman was surly, saying the market for this car was over list,but knowing this was the firs model,being released from ford a few days earlier. the salesman was surly, saying the market for this car was over list,but knowing this was the first of this model they had, this was a lie. when i picked up the car, no one from service or sales was able to put the plates and and review the workings of the car. The finance person was finally able to put the plates on, but was not able to review the working of the car. More

Great dealership!! Super friendly and willing to work with you!! Couldn't be happier I went there. I got a limited version instead of an SEL and I got it for $85 dollars less a month on payments than any with you!! Couldn't be happier I went there. I got a limited version instead of an SEL and I got it for $85 dollars less a month on payments than any other ford dealership offered me on an SEL car. They also gave me more money for my trade than any other dealership I went to. If you don't go here have fun paying more money for not as nice of car that you will get at Jack Madden. More

I saw an ad on the internet for a 2001 Mercury for 7999 I saw an ad on the internet for a 2001 Mercury for 7999 I went to Jack Madden Ford to see it.Me and the salesman started talking and I liked the car I saw an ad on the internet for a 2001 Mercury for 7999 I went to Jack Madden Ford to see it.Me and the salesman started talking and I liked the car because of low mileage. We sat down and discussed pricing and I did bring the ad with me just in case.I loved the car.The salesman quoted me a price of 10999.I was shocked so I showed him the internet price. He took it for 7999 and I bought the car but I had my doubts I drove it for 3 weeks and it had some minor problems.I took it back to be fixed.The salesman said not to worry(lol) I rented a car from them till it was fixed(silly me).They never worked on it that day.It took them 5 days to fix it. for no charge but the salesman lied to me about the rental.He said not to worry.I talked to the General Manager and he said that I have to pay for the rental I WILL NEVER BUY another car from them again.I was treated very bad by the General Manager I took my car and left the dealership and I will not return More

DO NOT DO BUSINESS WITH THIS DEALERSHIP. Paul DO NOT DO BUSINESS WITH THIS DEALERSHIP. Paul J...aka..."Splinter" was the true epitomy of a shady carsalesman and makes me embarassed that I ever on DO NOT DO BUSINESS WITH THIS DEALERSHIP. Paul J...aka..."Splinter" was the true epitomy of a shady carsalesman and makes me embarassed that I ever once worked in the industry. I was looking at a truck, so I asked the price (knowing that I had the online ad printed), out of the clear blue sky he says $21,000 (the ad was $17,991). I didnt want him to come along on the test drive, he said that wasnt an option (he even threw the dealer plate inside the front windshield and deeply scratched the plastic above the steering wheel). He assured me that all services had been done and that the truck needed nothing, this was not true. It dangerously, yes dangersously pulled to the right, the breaks pulsated, and there was a burning smell accompanied by smoke coming from under the truck on the passengar side. I asked for the service records, he assured me the work had been done and refused to give me a copy of the services that "had" been done. The truck had not even been cleaned. After reaching for the stars on the truck price, Paul Jabil and sales manager tried to steal my trade. Kelly Blue Book in fair condition was $8250, they offered me $4000 for an almost excellent condition vehicle. After the "take an hour to fill out a few lines of paperwork" and "dont give him his trade keys back" along with the old school approach to selling cars, I walked out.....something my gut told me to do when "Splinter" first appeared on the scene. It got to a point where I was extremely angry, and wanted to speak with a sales manager...who was in plain view in an all glass office. I was told he was unavailable. Needless to say, I never bought the truck, and will never buy a car there, or let anyone I know buy a car there. Good news travels fast, Bad news travels faster....write that down Splinter. More

I bought my car in for service on 4th - Oct -2005. My car had 47551 Miles on it when I brought it in. After doing the initial check, my service advisor (Joe Todaro - 7499) told me that the car's transmission had 47551 Miles on it when I brought it in. After doing the initial check, my service advisor (Joe Todaro - 7499) told me that the car's transmission liquid should be replaced as it is very thin and the color doesn’t look good. He also recommended that I should go for 30,000 mile service. I trusted the advisor and went ahead with his recommendations. Following are some of the repairs that were done on the car that day: 30,000 Mile lube and adjustment service Anti-freeze replace XT-5-QM Fluid - Transmission oil change Fuel Filter replaced Four wheel alignment Balance tires Reline front and rear brakes and machine front brakes I was charged a whopping amount of 1100 dollars for this service. Most of the things done were not visible so I trusted the mechanics to do the job right. The only thing I noticed was even after the alignment and balancing the car was not stable and used to pull in one direction if Steering wheel is not held tightly. I ignored this concern for a while. On March 31st (With 51900 miles on the car) my wife bought the car in for Oil change. She got the same advisor again (Joe Todaro), she told my wife that the car has serious problems and the anti-freeze smells and the heating coil is damaged. The advisor scared my wife and she agreed for them to diagnose the problem. Since she does not understand much of the technical terms in car, I called up Joe to find out what the problem was. Joe was very rude and unprofessional and was reluctant to tell me about the problem. He even told me that my family is in danger if I drive this car. I advised him not to touch the car and we took the car out of your garage. I took the car to Framingham Ford and asked them to check for Antifreeze smell and heating coil. They told me that everything if fine. But during their diagnostic they told me that the transmission fluid and fuel filter needs replacement. I was shocked to hear that because I had just replaced those things at your shop less than 5000 miles before and these things usually run for 30000 miles. This made my concerns more valid in thinking that I was cheated when I bought my car for service for the first time. More

Arrived with appointment for service of "check engine soon" origin. Turned out to be an air pump. This part would take a few days, no problem . While there I bit for the "60,000 front to back" ser engine soon" origin. Turned out to be an air pump. This part would take a few days, no problem . While there I bit for the "60,000 front to back" service for about $500. I made some assumptions that this would be a real look over of the car, my fault. It really was a $500 oil change. Given a "loaner" for day. I was charged $25.00 labor to change a rear brake light as well as $4.00 for the part. Work was not done. I was charged for a quart of ATF - car is a standard. I was not called when car was ready. I arrived at dealer near 6PM on my own. Was closed. I was forced to keep a loaner overnight. The loaner folks were great. <br><br>Returned to get air pump a week later. Reminded them of the brake light. Was still not fixed when car presented to me. Fixed in 10 minutes then, remember, $25 labor. <br><br>So...for my 60,000 checkup I got an oil change, gas filter change, ATF in a standard, washer fluid. No diagnostic (again I assumed, they never stated that).<br><br>Would not go back. Service did not explain anything to me and "it happens" was the response when I asked about the lack of a phone call. More

Purchased a new freestyle limited three weeks ago Nov. I requested that they send me a copy of the sticker showing that I had anti theft device for insurance purpose. (sticker was not available) I have no requested that they send me a copy of the sticker showing that I had anti theft device for insurance purpose. (sticker was not available) I have not heard from them since I E-Mailed them a week past.<br> My wife went to the dearler ship on a rainy day when they were not busy (Sunday) Was stopped by a saleperson who asked her what she wanted? She informed him that she wanted some instructions on using the overhead DVD player. He suggested that they go to the car so that he could explain the procedure to her. After several minutes he told her that he did not have much time because he was having coffee. He then left her alone in the car and went to have his coffee. Not only did I buy a car from this dealership but I helped my son buy a Ford 150. (Big bucks)<br> I am 72 years old and have bought many new cars, never have I received such negative cooperation from a dealership. <br> All I can say is I have a Ford in my present, but I can assure you that I will not have a Ford in the future. More