Jack Powell Chrysler Dodge Jeep Ram

DISRESPECTFUL and UNPROFESSIONAL. I had no issues at all DISRESPECTFUL and UNPROFESSIONAL. I had no issues at all with the Service Dept, except for Omar Olvera. In this day and age, his addressing of w DISRESPECTFUL and UNPROFESSIONAL. I had no issues at all with the Service Dept, except for Omar Olvera. In this day and age, his addressing of women (my wife) as, quote "MY DEAR", is uncalled for and offensive to both my wife and myself. Fortunately, I was able to withhold my anger and just handle this in a civilized manner. Omar, you are in a professional environment and was not given any right or permission to address my wife in any manner but as a client/customer not one of your DEARS. This is not OK! This is sexual harassment anyway you put it and your HR dept should be notified. I heard you say MY DEAR three times. Once on the phone to my wife and once again to my wife when we picked up her Jeep and a third time to another women. My wife begged me not to withe this in fear of retaliation or sabotaging our car if we were to return there for service but this kind of nonsense must stop. More

CHARGED FOR REPAIRS NOT DONE! I’d purchased my 2011 RAM 2500 used from this Dealership. Brought it in for service in Sept with an appt for a CEL. I knew the codes and what needed to be done from an earlier 2500 used from this Dealership. Brought it in for service in Sept with an appt for a CEL. I knew the codes and what needed to be done from an earlier service visit (different shop). No communication about my vehicle until I called - got a reply at 7:30pm!! Repair not done. Then several days go by and only a text quote for repairs - no paperwork or Mechanic’s report as to Diagnostic Report. The Service Advisor kept pushing an agenda and finally seemed to concede to do the work requested. Two weeks later W.O. states wrong part replaced, so had to wait again. At pick up WO still hadn’t corrected the error, and SA wasn’t in. Mgr said work had been done correctly. Directly after pick up, I took videos and photos of my truck as evidence the work wasn’t done as stated on the WO. Then 40 miles later the CEL was back on, with same code, and when I called about this, the Service Mgr Matthew said to bring it back in to be checked. I just confirmed with an independent shop that the PART(S) CHARGED by this Dealership WERE NOT INSTALLED!! Again photos were taken. So, not only did it take >2 weeks to do a repair of a few hours, but they overcharged and CHARGED FOR REPAIRS THEY DIDN’T DO & PARTS NOT INSTALLED!!! Clearly fraudulent practices now prevail at this Dealership. More

They're committing auto fraud via false advertising. They advertised a vehicle for $20,900. I jumped through a number of hoops to have the vehicle inspected by an independent mechanic. I then went to excuse advertised a vehicle for $20,900. I jumped through a number of hoops to have the vehicle inspected by an independent mechanic. I then went to excuse the sale and write them the funds and they tried to sneak in $2400 in “accessories (see small print below signature line). I escalated this to the sales manager and finally the owners of the dealership. They stated they cannot remove the accessory charges and promptly took down the ad to hide the false advertising. I’m filing a complaint with the FTC as well. More

Worst experience ever! Just had the manager of the service department tell me he is a for profit business after I asked them to look At a part that was recalled and they supposedly already fixed it. service department tell me he is a for profit business after I asked them to look At a part that was recalled and they supposedly already fixed it. I said ok it was a recall issue and then you fixed it but it's still a problem but you want me to pay you 200 dollars just to look at it? I was basically told he didn't care and I could call corporate. Then they don't want to fix the other 2 new recalls, what a joke. I've had Chryslers for the past 15 years this will seriously affect how I buy again. By the way I own a business and you will not be receiving profit from us buddy! Avoid this place at all costs!! More

DO NOT BUY A CAR HERE. They will try to take advantage of you. First they appraise my vehicle at 14,500 which didn't seem right since KBB had a trade in range of 19,000 to 21,000. They worked a deal usi of you. First they appraise my vehicle at 14,500 which didn't seem right since KBB had a trade in range of 19,000 to 21,000. They worked a deal using my trade of 14,500 and told me the lease would be roughly $550 a month. I went to carmax and was offered 19,500 for my trade. Jack Powell agreed to match and worked a deal on the same car for $525 a month. How does $5000 more for my trade equate to only a $25 difference monthly...BS. Then I show them a lease I got approved for through another Dodge dealer using chrysler capital for $480 a month. They do a deal on a different car they have on the lot and want $530 a month. They claim their car has a package the other one does not. That is true but the car for $480 has a $3500 package theirs does not. The cars are the same year and model. Their car cost $200 more. How does that add $50 a month...again BS. I would of already purchased the other one but it is still enroute to the dealer. Guess I will wait the week and a half to get it. Do not be a sucker and buy from this dealership....THEY WILL RIP YOU OFF!!!!! Update: After my post they offered me $469 a month but asked if I would take my review down. Hmm I guess the truth hurts. Now Jack Powell responds and tells me to contact Michael Lopez but no response. This dealership is shady....STAY AWAY! More

I had to give a star just to get my review posted; but for the record, my rating of jack powell is ZERO stars!!! If I could give negative stars, I would; absolutely the worst experience of my life!  I wa for the record, my rating of jack powell is ZERO stars!!! If I could give negative stars, I would; absolutely the worst experience of my life!  I was given different quotes from different "sales/store managers" and then the "finance manager" gave different prices yet again.  I was told the individual who gave me the quote didn't have the authority to...really, a "manager" does not have any authority?!?  The finance manager was the worst, higher numbers than what I was quoted, randomly adding on extras without telling me, bragging about how terrific "SWAT" is...fyi...it absolutely SUCKS!!  Don't waste your money, it doesn't work and when you tell them, they couldn't care less because they already got your money!!!  Also caught him ("finance manager") in bold faced lies, when I challenged him on it with proof, he tried to back-peddle and change up his story.  They kept my vehicle for over three months over paperwork they screwed up, I had already made two payments on it before I ever took possession of it!!!  When I finally got my truck, not only was it not detailed, it wasn't fixed!  It had deep scratches on the front bumper that were supposed to be (and supposedly were) repaired; they were still there...seriously, they hold my truck for over three months and when I am finally "allowed" to pick it up it still isn't done!  My issues with this horrible dealership have still not been resolved (purchased truck Dec 2018) and I doubt they ever will.  I say that because I tried everything to talk to them...the GM, Gerald Gonzalez; 2 different "store managers", even the owners: Jasmine and Jasen Powell.  Not one of them would speak to me, somehow they were never in when I was looking for them, and not one of them returned a call, message, email, nothing!!!!!  For you service members out there...stay away from this dealership...they love to use it to buddy up to you (several of them are Ex-military...former military doesn't do what they do to brothers and sisters).  They suck you in using military lingo to get you to trust them so they can sell you "extras"...the "extras" are a waste of money!!!  Military or not...buyers beware of this dealership, all they want is your money, and they have no problem going as low and dirty as they have to to get it!!! More