Jackie Cooper Imports

Jackie Cooper infiniti I have been the owner of infiniti fx models since 2005, I have had a 2004 fx35, than 2007 fx35 and almost 8 months ago I bought 2013 fx37, I drive a l I have been the owner of infiniti fx models since 2005, I have had a 2004 fx35, than 2007 fx35 and almost 8 months ago I bought 2013 fx37, I drive a lot and it had almost 30k miles on it, untill 50000 miles everything was fine but after 50k miles it just started making new noises, drives different, according to the Jackie Cooper infiniti tulsa that if the computer is not putting out and codes or warnings they can't do anything about it, that's what I was told, I know for a fact that my brakes are bad and need to be changed what I was told at the last oil change that my brakes are fine and the noise it makes is because it's a new technology they use. It seems like there is no real mechanic at that dealer ship, no matter how messed up your car is or whatever is wrong with it, they won't do anything unless computer tell them that some wrong with the car, but what if the computer is not working right, according to Jackie Cooper infiniti computer can never go wrong or break, and I got a degree in BSC. More

False advertising on their website I found a vehicle on their website that my wife would love to own and wanted to surprise her with it so I read over the details of the vehicle online I found a vehicle on their website that my wife would love to own and wanted to surprise her with it so I read over the details of the vehicle online and it said it included a 2 year 24 month free maintenance which was a good thing to have with the vehicle. So I went in and purchase it. My wife took car in for service and dealer said we didn't have free maintenance so she had to pay $238 for service which I didn't know about until today when I asked my wife to take car in for second service cause it's free anyway when she replied no it isn't that she had to pay for it last time that's when I got on the phone and started making phone calls. First call to dealer couldn't get anyone in service on the phone and second call to dealer the finance guy hung up in my face. Just getting started but when I talked to the used car sales manager he just talked in circles. These guys are con artist and theives. I wouldn't recommend this dealer to anyone. This is my second Mercedes and I am even thinking about not just switching dealerships but all in all switching brands. How can you advertise a vehicle online which is the exact same car I bought and advertise it with a 2 year 24 month free maintenance and all of a sudden I don't have that package. I wonder who pocketed that $! Don't buy from Jackie Cooper Fool me one fool me twice then shame on me More

Worst experience EVER I found a 2014 ML350 at this dealership and went to see it on a Thursday. First red flag: the car was full of someone's personal belongings (a man I found a 2014 ML350 at this dealership and went to see it on a Thursday. First red flag: the car was full of someone's personal belongings (a manager was apparently using it), and it was quite dirty. Second red flag: The a/c was barely functioning. However, being a certified pre-owned vehicle, they assured me the a/c would be fixed under warranty. And, the salesman said he would "have the car vacuumed for me." (Gee, thanks.) I asked the salesman to have the a/c checked out and let me know what the problem actually was. He did not call me back, so I called the next day ( Friday). He said he would have it looked at that day. On Saturday morning, I called first thing in the morning, and told him I decided to buy the car. He said "ok," then he said he would have the a/c looked at/fixed and would call me back in the afternoon to get my credit card info for a deposit. I said that was fine. He left me a message later in the afternoon that was garbled, so I called him back. He said "we fixed the a/c; it needed 1/2 lb of freon. I also replaced the key battery and re-set the check engine light. OH, and WE SOLD THE CAR." What???????? They sold the car? I thought I bought the car that morning! I am not letting this issue rest. I am so furious that I am actually beside myself. I am not a high-maintenance, unreasonable customer. However. This is not the way to treat a customer, and I do not care if someone else came in and a different manager handled the deal and did not realize you had already sold the car.... I Don't Care! This is wrong on every level! I left a message for the General Manager to call me (he has not). I then called the Pre-Owned sales Manager, who looked into it, but said unfortunately it was just a screw-up on their end. I urge people to avoid this dealership. No one cares. The sales team is a joke. Obviously the right hand does not know what the left hand is doing here, and customers are, simply, dispensable. This dealership does not deserve to sell Mercedes Benz automobiles... I cannot believe ANYONE would write a positive review of them and can only assume they are fake reviews written by employees. THIS review is not fake. More

False warning “Check rear left tail and brake light” The problem began and persisted, although erratically, from shortly after purchase. Dealer tried fixing, and at times message did not appear for them. The problem began and persisted, although erratically, from shortly after purchase. Dealer tried fixing, and at times message did not appear for them. But they persisted, and well past warranty, the solved and corrected the problem, and at no cost to me. Notwithstanding the foregoing, the dealership has been a top-notch operation from top to bottom. More