Jackie Cooper Imports - Service Center

Great Job!! Mike Kayser helped me out. My wife got a flat over the holiday weekend and he put her in a loaner. When Service came back on Tuesday he called to let Mike Kayser helped me out. My wife got a flat over the holiday weekend and he put her in a loaner. When Service came back on Tuesday he called to let me know the situation. Turns out, I needed a brake flush, my “B” service was due and a new tire because the old one had a non-repairable cut in it. We got the car back and the total cost was less than the estimate. My wife and I really enjoyed working with him and look forward to it in the future. More

GREAT SERVICE ADVISOR, BRYAN FREEMEN HAD TROUBLE DUPLICATING PROBLEM. BRYAN HAD THE PATIENCE TO WORK WITH IT UNTIL DETECTED AND WAS ABLE TO FIX. BRYAN'S UNDERSTANDING WAS GREAT. THANK HAD TROUBLE DUPLICATING PROBLEM. BRYAN HAD THE PATIENCE TO WORK WITH IT UNTIL DETECTED AND WAS ABLE TO FIX. BRYAN'S UNDERSTANDING WAS GREAT. THANK YOU More

Excellent customer service! Jackie Cooper Imports customer service department never disappoints! Excellent customer service on a Sunday of a holiday weekend. They took care of e Jackie Cooper Imports customer service department never disappoints! Excellent customer service on a Sunday of a holiday weekend. They took care of every need to get my car repaired quickly and returned to me. Well done, bravo! More

Needed new tire Thanks guys! Got me a new tire! Y’all are always helpful and get me right in and out or make sure I have a loaner 😊 Thanks guys! Got me a new tire! Y’all are always helpful and get me right in and out or make sure I have a loaner 😊 More

Friendly Staff Every time I go into the dealership, I am always greeted by the staff asking how I am doing and how’s my day going. Their staff is always friendly an Every time I go into the dealership, I am always greeted by the staff asking how I am doing and how’s my day going. Their staff is always friendly and courteous! More

always a great experience I am not a queen, but I am always treated as a queen when I go into Jackie Cooper. John and Danny both greet me with joy and warmth and they always ta I am not a queen, but I am always treated as a queen when I go into Jackie Cooper. John and Danny both greet me with joy and warmth and they always take the time to explain things to me and work with me and trying to get whatever problem there is with the car accomplished. I always have the best experiences and love to go in the service department. Thank you for being who you are!! I am not a queen, but I am always treated as a queen when I go into Jackie Cooper. John and Danny both greet me with joy and warmth and they always take the time to explain things to me and work with me and trying to get whatever problem there is with the car accomplished. I always have the best experiences and love to go in the service department. Thank you for being who you are More

They Take Care of Me and My Car with Integrity Historically while I have owned my 2008 GL450 the service department personnel have done an outstanding job of taking care of me and my vehicle. There Historically while I have owned my 2008 GL450 the service department personnel have done an outstanding job of taking care of me and my vehicle. There have been one or two exceptions during my ten-year history with Jackie Cooper's MB service department, but overall I would rate them excellent in service and support. I've notice that few of the original service representatives are still there. I see many new faces in the MB service department and at times their knowledge is slightly lacking. I suppose this could be chalked up to being new to Jackie Cooper and its high standards. This last time I requested service on my vehicle, Mike Kayser took my car in. He fulfilled my original request for service and via text message notified me of some other items that needed attention. This was new to me -- I've never received a text with items that needed to be serviced, I always have received phone calls. But that's OK! When I asked Mike about it, he explained fully and was most helpful. I picked up my vehicle on a Saturday and John Taylor checked it out to me. John Taylor is one of the original service reps and I cannot say enough about how respectful, helpful, and willing to listen John has always been. He gives super great attention to me ALWAYS!! I love JC's service reps in general and look forward to many more years of working with them! More

Excellent and timely service My service manager was Michael President. He made sure that all the requests that I had were addressed in a timely and complete manner. Satisfied cust My service manager was Michael President. He made sure that all the requests that I had were addressed in a timely and complete manner. Satisfied customer More

Car maintenance Only comments is three year navigation update being honored first time. In the final review this service was accomplished, only wish is there should n Only comments is three year navigation update being honored first time. In the final review this service was accomplished, only wish is there should not have been any discussion about it being included as it was part of the agreement when purchasing. More

Easy to deal with John is the best service tech. He is thorough and understands the value of time and money. Would recommend him to all seeking the best John is the best service tech. He is thorough and understands the value of time and money. Would recommend him to all seeking the best More