Jackson Acura - Service Center

Great service as always - the service team kept me updated throughout the entire process. Any additional items that needed to be addressed were discussed & reviewed prior to work starting. updated throughout the entire process. Any additional items that needed to be addressed were discussed & reviewed prior to work starting. More

My service advisor was excellent. I got in and out in a timely manner. Will continue to get my MDX serviced at Jackson Acura even though there are closer dealers to me timely manner. Will continue to get my MDX serviced at Jackson Acura even though there are closer dealers to me More

Yvonne went above and beyond with customer service. Service was timely and always nice to have a car wash. Loaner car would be great next time Service was timely and always nice to have a car wash. Loaner car would be great next time More

Yvonne is an amazing staff person with great customer service. She is always communicating the most up to date information. The concierge service of delivering a loaner car was great. service. She is always communicating the most up to date information. The concierge service of delivering a loaner car was great. More

I loved making the appt on line. The service appt was completed quickly. The car was washed & vacuumed The service dept clearly communicated what was resolved. completed quickly. The car was washed & vacuumed The service dept clearly communicated what was resolved. More

I took my car in for an oil change 1/2/2021. When the dealership handed the can back to me, I noticed a funny smell in my car. After driving it for a few days, my car started to emit some pining noises. dealership handed the can back to me, I noticed a funny smell in my car. After driving it for a few days, my car started to emit some pining noises. This was getting worse to a point it started making tapping noises when I started the car up in the morning. I immediately took to the dealership. The service advisor told me it would be $500 to take a look at it and kept mentioning something about “Short Block”. I didn’t really understand why my car needed a short block as I checked my oil at least twice a week and never ran low on oil. I went ahead and got an oil change done and requested an oil sample taken from my engine. I sent the oil to the lab for an analysis and it came back it showed that the Physical/Chemical number is “Abnormal”. I asked the lab what that meant, they said that the oil had some contaminant. I have an email from Acura Corporate awaiting a response on how the dealership responded. More

Cameron was very professional and was good at communicating on what to expect. He was honest about what the service department can provide and throughly explained any service concerns my vehicle communicating on what to expect. He was honest about what the service department can provide and throughly explained any service concerns my vehicle needed. More

Excellent customer service from Cameron. I was kept informed about the status of my car. Also, the technicians did a great job locating a nail in my tire, that I was unaware about. informed about the status of my car. Also, the technicians did a great job locating a nail in my tire, that I was unaware about. More

Thanks for the service. It took a little longer than I expected. You guys were very busy. The dealership is very clean and very pleasant. The dealership is also very close to where I live. Very convenient expected. You guys were very busy. The dealership is very clean and very pleasant. The dealership is also very close to where I live. Very convenient. Thanks again...BTW, thanks for the car wash... More

On time, speedy service and an amazing staff. This was my first time using the service and it didn’t disappoint. I highly recommend this dealership first time using the service and it didn’t disappoint. I highly recommend this dealership More