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Jackson Acura - Service Center

4.8

652 Lifetime Service Reviews

10900 Alpharetta Hwy, Roswell, Georgia 30076

651 Reviews of Jackson Acura - Service Center

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November 12, 2018

"Ayesha was was a true professional. Excellent communicator"

- frankfergus

The service department was extremly busy on the day I dropped off my vehicle. I initially became concerned about the time and status of potential repairs. Once Ayesha contacted me, she was straightforward and candid regarding the delay. Ayesha never made excuses and remained polite and professional even though I displayed some impatience. I respected that I will return my vehicle to Acura for future service and will request Ayesha.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ayesha Begum
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 10, 2018

"replacement of tire "

- gfcleveland.

Ayesha was helpful in getting me a replacement tire. When the replacement didn’t feel balanced she got me into a loaner and eventually cross rotated the tires to address the issue.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ayesha Begum
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 12, 2018 -

Jackson Acura responded

Thank you for leaving this 5-star review for Ayesha!

November 08, 2018

"Friendly and knowledgeable "

- kelleygoggans

The staff is very friendly and knowledgeable. I have taken my car there a few times and the service has been great every time I have.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brittiany Byas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 12, 2018 -

Jackson Acura responded

Thank you for taking the time to leave this positive review!

November 08, 2018

"Quick and cheap"

- elizabethrs

I always have a good experience with Jackson Acura’s service department. Always fast and they explain everything my car needs to keep running smoothly!

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 12, 2018 -

Jackson Acura responded

Thank you for leaving this 5-star review for our service department!

November 08, 2018

"Regular service "

- shellyandbk

I appreciate Brittany’s customer service however the maintenance is careless. They neglected to put my wheel locks on two tires and didn’t reset the oil light so I had to drive back to have it corrected.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brittiany Byas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 12, 2018 -

Jackson Acura responded

Thank you for leaving this honest review.

November 07, 2018

"Easy In and Out"

- Jane

I dropped off my Acura for routine service, Britany checked me in right away and texted me when my car was ready. She is both friendly and very professional. I plan to return for my next service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brittiany Byas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 07, 2018 -

Jackson Acura responded

Thank you for this 5-star review!

November 07, 2018

"Great service "

- DAWNBERLINSKY

It was a wonderful experience and I appreciate all the help. Thank you love my car and Brittany was always so helpful. Thanks again Dawn

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brittiany Byas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 07, 2018 -

Jackson Acura responded

Thank you, Dawn, for taking the time to leave this 5-star review for Brittiany!

November 06, 2018

"Needed an oil change "

- elspethplacee

Went in for an oil change & diagnosing seat heater problem . The seat repair turned out too expensive to repair so not done , and just changed oil

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brittiany Byas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 07, 2018 -

Jackson Acura responded

Thank you for leaving this 5-star review!

November 06, 2018

"Ayesha is the best you have!"

- adituppal

I have had a MDX that I bought from Jackson but this is the best time I got good and prompt service. I was planning to never buy an Acura again but now I may!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ayesha Begum
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 07, 2018 -

Jackson Acura responded

Thank you for leaving this positive review for Ayesha!

November 06, 2018

"Great Service!"

- hinessonya

I called informed Sebrina (who was so nice and polite) about the code appearing on my dashboard. She told me they could schedule me on the same day. It was convenient and very helpful. Thank you!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 07, 2018 -

Jackson Acura responded

Thank you for leaving this 5-star review!

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