Jackson Acura - Service Center

Promptly greeted upon arrival and given an estimated time that the service would take. It was finished in less time. The waiting area was clean and comfortable. And our MDX was returned all cleaned up. Great job!

Courteous and very professional. Explained everything and washed my car even though it was scheduled to rain. They made sure that you had coffee and snacks while waiting.

I have never had a bad experience with the Jackson Acura service team. They are courteous and very informational. Glad to be part of the Acura family

What I look for in a dealership service relationship is quality customer service, follow through and all at a fair price. I’ll definitely take my car to Jackson again. Brittany goes above expectation to ensure that I am completely satisfied.

I expect that any Acura dealer must meet certain quality and service standards so from that standpoint, Jackson provides what I expect. Service reps are professional and friendly. The service waiting area is immaculate and the lighting is good. I wish they would turn off Fox News in the waiting area in favor of something neutral but there are other areas to sit away from the television. I would give five stars if they'd quit trying to up-sell service I don't need but they don't pressure me when I say no. I've met a number of reps (don't recall all the names and people come and go, and since I'm there for routine maintenance it doesn't matter to me) and they all deliver the same level of customer service.

Brittiany goes above and beyond. She answers my questions before I even ask them. She is very friendly and work is done in the time frame she tells me it will be done.

Brittany Byas was awesome!! I called her when my car started smoking and she gave me the number for a tow truck and took care of my car right away and gave me a loner. She even offered to have someone from Jackson Acura come pick me up so I didn't have to wait for the tow truck too long. She was very upfront and so easy to work with. She made a difficult situation easy to handle.

Never has a problem with Jackson Acura. My service advisor, Yvonne, did a great job of keeping me in the loop on the status of my car

Brittany Byas was the most pleasant and professional service advisor that I have experienced in my 52 years of owning automobiles.Good advice on new tires I purchased from dealership.

My service advisor was knowledgeable, courteous and very patient. This was my first experience and one of the best that I have had in any service department. We are off to a great start!