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Jackson Acura - Service Center

4.8

795 Lifetime Service Reviews

10900 Alpharetta Hwy, Roswell, Georgia 30076

795 Reviews of Jackson Acura - Service Center

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January 16, 2019

"Routine oil change and service"

- David B Julian

Promptly greeted upon arrival and given an estimated time that the service would take. It was finished in less time. The waiting area was clean and comfortable. And our MDX was returned all cleaned up. Great job!

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Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 15, 2019

"Quick, through, and they made sure that you were comfortable"

- gucook77

Courteous and very professional. Explained everything and washed my car even though it was scheduled to rain. They made sure that you had coffee and snacks while waiting.

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Recommend Dealer
Yes
Employees Worked With
Brittiany Byas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Pat Crossen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 16, 2019 -

Jackson Acura responded

Thank you for leaving this positive review for our service department!

January 15, 2019

"left blinker was out and service dept fixed it"

- jsgray01

I have never had a bad experience with the Jackson Acura service team. They are courteous and very informational. Glad to be part of the Acura family

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 16, 2019 -

Jackson Acura responded

Thank you for leaving this 5-star review!

January 15, 2019

"Ask for Brittany "

- imdeniseur

What I look for in a dealership service relationship is quality customer service, follow through and all at a fair price. I’ll definitely take my car to Jackson again. Brittany goes above expectation to ensure that I am completely satisfied.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brittiany Byas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 16, 2019 -

Jackson Acura responded

Thank you for this positive review for Brittiany!

January 15, 2019

"Consistent Quality"

- TSX62

I expect that any Acura dealer must meet certain quality and service standards so from that standpoint, Jackson provides what I expect. Service reps are professional and friendly. The service waiting area is immaculate and the lighting is good. I wish they would turn off Fox News in the waiting area in favor of something neutral but there are other areas to sit away from the television. I would give five stars if they'd quit trying to up-sell service I don't need but they don't pressure me when I say no. I've met a number of reps (don't recall all the names and people come and go, and since I'm there for routine maintenance it doesn't matter to me) and they all deliver the same level of customer service.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Pat Crossen
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 16, 2019 -

Jackson Acura responded

Thank you for taking the time to leave this honest review for our service department!

January 15, 2019

"Fantastic Service!"

- j.mahota70

Brittiany goes above and beyond. She answers my questions before I even ask them. She is very friendly and work is done in the time frame she tells me it will be done.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brittiany Byas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 15, 2019 -

Jackson Acura responded

Thank you for leaving this 5-star review for Brittiany!

January 15, 2019

"Great Experience"

- LCKEOGLER

Brittany Byas was awesome!! I called her when my car started smoking and she gave me the number for a tow truck and took care of my car right away and gave me a loner. She even offered to have someone from Jackson Acura come pick me up so I didn't have to wait for the tow truck too long. She was very upfront and so easy to work with. She made a difficult situation easy to handle.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brittiany Byas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 15, 2019 -

Jackson Acura responded

Thank you for taking the time to leave this positive review for Brittiany!

January 15, 2019

"Quality service"

- Hjanis

Never has a problem with Jackson Acura. My service advisor, Yvonne, did a great job of keeping me in the loop on the status of my car

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Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 15, 2019 -

Jackson Acura responded

Thank you for leaving this 5-star review for Yvonne!

January 14, 2019

"Outstanding "

- C.KINNEY

Brittany Byas was the most pleasant and professional service advisor that I have experienced in my 52 years of owning automobiles.Good advice on new tires I purchased from dealership.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brittiany Byas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 15, 2019 -

Jackson Acura responded

Thank you for leaving this positive review for Brittiany!

January 14, 2019

"Awesome!"

- dsbryant3

My service advisor was knowledgeable, courteous and very patient. This was my first experience and one of the best that I have had in any service department. We are off to a great start!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 15, 2019 -

Jackson Acura responded

Thank you for this 5-star review!

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