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Jackson Acura - Service Center

Roswell, GA

4.8
4,661 Reviews

4,661 Reviews of Jackson Acura - Service Center

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April 18, 2024

Very professional everyone was helpful Kept in touch with me during my wait. Thank you More

by Bergman1226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Jackson Acura responded

Thank you so much for sharing your experience with us! We're delighted to hear that you found our team to be very professional and helpful during your visit to Jackson Acura. Keeping in touch with our customers and ensuring they have a positive experience is paramount to us, so we're thrilled to know that we were able to keep you informed and comfortable during your wait. Thank you for choosing Jackson Acura, and please don't hesitate to reach out if there's anything else we can assist you with in the future. We look forward to serving you again! Warm Regards, Jackson Acura Team

April 17, 2024

Service was scheduled with no problem and service was preformed promptly and efficiently. Very impressed with Jackson’s sales and service department! More

by Treybear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Flauter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a seamless scheduling process and that your service was performed promptly and efficiently by our team. Providing exceptional service to our customers is our top priority, and we're delighted that we were able to impress you with both our sales and service departments. Your satisfaction is what drives us, and we're grateful for the opportunity to serve you. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to continuing to exceed your expectations in the future! Warm Regards, Jackson Acura Team

April 17, 2024

Jackson Accura is the BEST! Service Department is great. Always a good experience! Thank you! More

by IVOR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Jackson Acura responded

Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience with our Service Department at Jackson Acura. Providing excellent service is our top priority, and we're delighted that you consistently have a good experience with us. Your kind words mean the world to us, and we truly appreciate your support. If there's anything else we can do to make your experiences even better, please don't hesitate to let us know. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

April 17, 2024

As owners of two Acura cars (2020 RDX and 2022 MDX) from Jackson Acura, we have had the pleasure of interacting with JA's amazing sales service consultants and maintenance staff. They all have "customer fir More

by Leroy_QA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabri Mohamed
Apr 22, 2024 -

Jackson Acura responded

Thank you very much for your outstanding review! We're so honored to have earned your trust and loyalty as the owners of two Acura vehicles from Jackson Acura. It brings us immense joy to hear that you've had such positive experiences with both our sales and service staff. Providing exceptional customer service is at the core of everything we do, and we're thrilled that our team has exemplified this with their "customer first" intention. Your rating of Jackson Acura as a 10-star on a scale of 1-5 is incredibly generous and truly means the world to us. We're committed to maintaining this high standard of service and ensuring that every interaction you have with us exceeds your expectations. Thank you once again for your continued support and for choosing Jackson Acura for your automotive needs. We look forward to serving you and your vehicles for many years to come! Warm Regards, Jackson Acura Team

April 12, 2024

I purchased my RDX from Jackson Acura in 2013. As far as I can remember, no one else has ever serviced my vehicle. It has been interesting to watch them make gradual improvements to their practice More

by Mwebb6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We truly appreciate your loyalty as a valued customer since 2013 and your ongoing support. We're committed to continuously enhancing our services to ensure the best possible experience for our customers like you. Your feedback helps us to continually improve and refine our processes. Thank you for recommending Jackson Acura. We are truly honored to have earned your trust and loyalty, and we look forward to serving you for many years to come! Warm Regards, Jackson Acura Team

April 11, 2024

I actually DON'T dread going to have my car serviced ! !! Employees are always nice !! More

by LEELEEB56
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
Apr 11, 2024 -

Jackson Acura responded

We're delighted to hear that your experiences with us have been enjoyable and stress-free! At Jackson Acura, we aim to make every visit a positive one, and it's fantastic to know that our team's friendliness and professionalism have made a difference for you. Your comfort and satisfaction are paramount to us, and we're committed to providing you with excellent service each time you come in. Thank you very much for your kind words - We look forward to welcoming you back for your future service needs! Warm Regards, Jackson Acura Team

April 11, 2024

Yvonne Russell Is the best service advisor, I have ever met. She takes good care of the clients. Jackson Acura has all the amenities needed for a client during the wait time. More

by SiddharthaAbbagari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Jackson Acura responded

We greatly appreciate your kind words! Yvonne is indeed a valued member of our team, and we're delighted to hear that she continues to provide you with excellent service. We strive to ensure that our customers feel comfortable and well taken care of during their visit. If there's anything else we can do for you, please don't hesitate to let us know. Your satisfaction is our priority. Thank you for your feedback - We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

April 11, 2024

Nick Covino is a very good service advisor, he has always been helpful to me More

by flattopted_1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Jackson Acura responded

We're thrilled to hear about your positive experiences with Nick at Jackson Acura! Delivering helpful and reliable service is what we strive for every day, and it's fantastic to know that Nick has consistently met your expectations. Your continued support is truly appreciated. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

April 10, 2024

Good fast service. My vehicle was ready before expected. I really like that they never push a service you don’t need More

by CER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We are so pleased to hear that your service was completed faster than expected and that you appreciated our straightforward, no-pressure approach. At Jackson Acura, our team is committed to offering honest and efficient services, ensuring that we only recommend what is truly necessary for your vehicle. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority! We look forward to welcoming you back for your next service visit. Warm Regards, Jackson Acura Team

April 10, 2024

Excellent communication and service. They performed very good work on my vehicle and diagnosis correctly.. It was very professional. More

by muradqq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience! We're delighted to hear that you were satisfied with the communication and service you received at our dealership. Ensuring that our work is both professional and accurate is paramount, and we're glad that we met your expectations. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to assisting you again in the future! Warm Regards, Jackson Acura Team

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