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Jackson Acura - Service Center

Roswell, GA

4.8
5,063 Reviews

5,063 Reviews of Jackson Acura - Service Center

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September 14, 2020

They are awesome not pushy and always have great service. They always wash and vacuum my car which is super nice benefit too! I like having Starbucks coffee there too when I have to wait. I loved the loaner More

by TBUDION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Yvonne was able to help, and we hope to see you again!

September 14, 2020

Yvonne was awesome!! Great communication thru the process. She was very professional and very personable. I would hire her in a second. Thanks, Bill Queen More

by bqueen0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Jackson Acura responded

Bill, Thanks for sharing your thoughts about your experience working with Yvonne with Jackson Acura. We appreciate your business and hope to see you again soon!

September 12, 2020

I liked the fact that they picked up my vehicle since they are not currently giving loaner cars. This far, I have been pleased with the service at Jackson Acura More

by THEMAMA01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2020 -

Jackson Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jackson Acura.

September 12, 2020

Service advisors treat you with respect, explain what work needs to be done along with the estimated cost, and time to complete the job. Meets all expectations for car repair and maintenance More

by Gogolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Parks
Sep 13, 2020 -

Jackson Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 11, 2020

When you get service, the technician does not record the work done. Therefore I get follow-up notices in my system that I need service More

by chrism-eri
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Pat Crossen
Sep 14, 2020 -

Jackson Acura responded

Thank you for bringing this problem to our attention. We’d love to learn more about it and help, please feel free to call our Service Manager to discuss further.

September 11, 2020

Friendly prompt service Yvonne did a great job. She Friendly prompt service Yvonne did a great job. She has Exceptional customer service skills! I have nothing more to say Thank you Yvonne M More

by jwedger10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2020 -

Jackson Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 10, 2020

Great service from Kendall, Yvonne and the gentleman who dropped off my car after my tire was repaired. Great folks and great dealership!! Excellent customer service!! More

by shondacooper
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendall Parks
Sep 10, 2020 -

Jackson Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Jackson Acura. Please don't hesitate to reach out if you need anything else.

September 09, 2020

Kendall did an outstanding job. He was courteous, professional, and kept me apprised throughout the entire process. The problem was diagnosed correctly ( and the first time) and fixed correctly! Th More

by Mario Dittmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Parks
Sep 09, 2020 -

Jackson Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jackson Acura, we look forward to having you as one of our valued customers for many more years to come!

September 09, 2020

Yvonne was great, service was exactly as expected. Only complaint: said they would vacuum, did not. Porter brought my vehicle around in the rain with the window down, and steering wheel cover was left in More

by Jatutterow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Jackson Acura responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We are so sorry about your window being down. Thank you for bringing this problem to our attention. We will definitely talk to our porters about it.

September 09, 2020

Treated professionally and courteously!Yvonne is always Treated professionally and courteously! Yvonne is always very thoughtful and thorough and has time to review service options with me. Thanks for More

by s_haygood
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Jackson Acura responded

Thank you for your review and kind words for Yvonne! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jackson Acura.

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