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Jackson Acura - Service Center

Roswell, GA

4.8
5,039 Reviews

5,039 Reviews of Jackson Acura - Service Center

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November 28, 2019

Personable service Overall, excellent service. Rodney helped me understand what services were needed and ensured all my questions were answered. Additionally, he continu More

by Jtharrell16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2019 -

Jackson Acura responded

Thank you, Jeff, for leaving this 5-star review for our service manager, Rodney!

November 28, 2019

Very good experience Service was very good as usual. Although it costs a bit more than non Acura shops its well worth having peace of mind on the road knowing the car was More

by fredster255
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2019 -

Jackson Acura responded

Thank you for leaving this positive review!

November 27, 2019

Brake service Jimbol was great to work with at Acura Jackson. He kept me informed and on top of how my service was going. I enjoyed working with him. More

by mandarwilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimbol Jardin
Nov 29, 2019 -

Jackson Acura responded

Thank you for leaving this 5-star review for Jim!

November 27, 2019

Excellent service & professionalism. Pat was great! Handled much better than I was expecting. He delivered for Jackson ACURA. Expectations were long wait & high prices. Wait was short More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chege Maina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Crossen
Nov 29, 2019 -

Jackson Acura responded

Thank you, Jim, for this 5-star review!

November 27, 2019

MDX Service Routine service that was handled well. When Yvonne found out that I planned to walk to the movies while my SUV was being serviced, she offered Lyft t More

by mcwebb06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2019 -

Jackson Acura responded

Thank you for leaving Yvonne this 5-star review for your last service!

November 27, 2019

Awesome customer service. I had a dead battery and she was on top of it. I was in and out in 30 mins as she promised. She was very courteous and ensured I received a great serv More

by Sarit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2019 -

Jackson Acura responded

Thank you for leaving this 5-star review!

November 26, 2019

Brittany was great to work with. Thank you Brittany!! Brittany was very customer focused during each step of our bigger & more involved service than many other typical service appts. Thanks Brittany! We’ More

by MWMILLER001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittiany Byas
Nov 27, 2019 -

Jackson Acura responded

Thank you for leaving this 5-star review for Brittiany!

November 26, 2019

Battery replacement - under warranty JA service department was so easy to work with! I was in and out in 30 minutes and Pat had great communication throughout the process. Thanks JA! More

by CPATRICK10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Crossen
Nov 27, 2019 -

Jackson Acura responded

Thank you for this 5-star review!

November 26, 2019

Brakes replaced, battery replaced Busy day, long wait but efficient, friendly and helpful staff! Disappointed that I had to pay for a battery after mine was just replaced in April...ve More

by wpbpack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Someone that explained some questions about the car...possibly Bob? Yvonne called him to help us. He was great!
Nov 27, 2019 -

Jackson Acura responded

Thank you for leaving this positive review!

November 26, 2019

MDX Service Yvonne was excellent. She was very thorough and gave me all the details of my maintenance report.he service was good and fast, Yvonne was enjoyable to More

by ay02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2019 -

Jackson Acura responded

Thank you for this 5-star review!

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