Jackson Acura - Service Center

Excellent service by Yvonne Russell Yvonne was very friendly, very knowledgeable and provided excellent service. I’d like to use her every time I come to Acura for any of my service vi Yvonne was very friendly, very knowledgeable and provided excellent service. I’d like to use her every time I come to Acura for any of my service visits. More

Battery - Warranty Came in with a battery which was under warranty. Initial test did not show battery was bad but after another series of test it was shown to have a bad Came in with a battery which was under warranty. Initial test did not show battery was bad but after another series of test it was shown to have a bade cell. At which time the battery was under warranty and replaced at no charge. More

Jackson Acura first visit After purchasing my 2016 TLX was looking for a ‘home’ dealer for service. Tried Jackson Acura and service rep Yvonne Russell. She was magnificent, g After purchasing my 2016 TLX was looking for a ‘home’ dealer for service. Tried Jackson Acura and service rep Yvonne Russell. She was magnificent, great attitude, was patient explaining what was needed, even made sure I was comfortable in the waiting longe with free Wi-Fi and drinks/snacks. When I needed to make a Private business call an enclosed mini-office was available. A perfect score in every way. Thank you Yvonne. Best, Bob Crone More

Poor Service The representative did not introduce himself, did not look up from his computer to look me in the eye, and told me I did not need to bring my car in e The representative did not introduce himself, did not look up from his computer to look me in the eye, and told me I did not need to bring my car in even though I was specifically told to bring my car back. He reluctantly accepted my car, but it was back within 15 minutes, so I'm not sure anything was done to check it. More

Service Was greeted with a smile....car was taken back in a timely manner and I watched the whole process. Service guy went over whole procedure with me at t Was greeted with a smile....car was taken back in a timely manner and I watched the whole process. Service guy went over whole procedure with me at the end. More

Jackson Acura The customer service representative was very friendly and knowledgeable. The service department was very thorough in going over everything about the c The customer service representative was very friendly and knowledgeable. The service department was very thorough in going over everything about the car. Quick service and a good place to wait on your car. More

Brittiany resolved all my question with great satisfaction I had few questions about the previous service done. Brittiany looked into it and spoke to her manager quickly and resolved the issue to customer sat I had few questions about the previous service done. Brittiany looked into it and spoke to her manager quickly and resolved the issue to customer satisfaction. Thanks to Brittiany. More

A16 Maintenance Came in for A16 service. All work completed on time with one issue, but the staff resolved the issue quickly. No issues with the work on the carp Came in for A16 service. All work completed on time with one issue, but the staff resolved the issue quickly. No issues with the work on the carp More

Great Service Experience Yvonne & the Jackson Acura Service Team installed my new tires & performed all the requested services at a fair price & finished earlier than expected Yvonne & the Jackson Acura Service Team installed my new tires & performed all the requested services at a fair price & finished earlier than expected, I would recommend Jackson Acura. More

Quick & Good Service and ontime. Brought wife 2015 RDX in for B12 service, did not have an appointment but was still in and out in an hour and half. Great customer service and very p Brought wife 2015 RDX in for B12 service, did not have an appointment but was still in and out in an hour and half. Great customer service and very professional. Jim, my service advisor was very nice and kept me inform on where my car was. Also gave me recommendation on service that needs to be done. Did not try to push me into getting the service that day. Just gave me good advice on when they need to be done. More