Jackson Acura - Service Center

Top notch service Easy to set up service, Nick, our service representative was thorough in detailing to us what needed servicing and why, work was completed on time and Easy to set up service, Nick, our service representative was thorough in detailing to us what needed servicing and why, work was completed on time and check-out prompt. More

Quick Service I went to Jackson for a quick routine service which was completed on time. I was then able to have other non-routine service done as part of the insp I went to Jackson for a quick routine service which was completed on time. I was then able to have other non-routine service done as part of the inspection. More

Great experience with a complex problem With my 2016 Acura MDX, I started noticing clicking noise whenever I try accelerate from parking. The clicking sound was pretty subtle and no addition With my 2016 Acura MDX, I started noticing clicking noise whenever I try accelerate from parking. The clicking sound was pretty subtle and no additional problem was noticed. It is not an easy one to diagnose. In any case, I trusted Jackson Acura and took it there for servicing. Pat was my service rep who was very understanding and had a technician take a ride with me and observe the clicking noise. They confirmed that they need look into it. They gave me an appointment at my convenience. They troubleshooted the problem and identified the issue as broken Engine mount. They covered the cost of the repair under the power train warranty. They fixed the problem and for the past week+ I no longer have the problem. Thank you Jackson Acura! and Thank you Pat! You have been extremely professional and honest. More

Great Service! Great service for my MDX at Jackson Acura - as always! Jim Jardin and team did a good job to understand and resolve the issues with less wait time. Great service for my MDX at Jackson Acura - as always! Jim Jardin and team did a good job to understand and resolve the issues with less wait time. More

Great service. Would definitely bring my Acura back for service again. This from someone who has been to Ed Voyles Acura. Very efficient and friendly, professional s Would definitely bring my Acura back for service again. This from someone who has been to Ed Voyles Acura. Very efficient and friendly, professional staff. More

Will be coming back! First time getting serviced at Jackson Acura and will be returning. Brittiany Byas provided top-notch customer service and answered all my questions i First time getting serviced at Jackson Acura and will be returning. Brittiany Byas provided top-notch customer service and answered all my questions in a prompt and professional manner. More

I was completely satisfied!. Brittany was friendly, personal and very efficient ! I will be back. Reggie, my sales rep, escorted me to the service department and explained the pro Brittany was friendly, personal and very efficient ! I will be back. Reggie, my sales rep, escorted me to the service department and explained the process. Wonderful experience !!!! More

I drive a little further for the service at Jackson! I would like to commend Jackson Acura’s service center! I drive a little further to get to them because I’ve always had a great customer experience. I would like to commend Jackson Acura’s service center! I drive a little further to get to them because I’ve always had a great customer experience. In my most recent visit I was able to take advantage of one of the new amenities—the Lyft option. I got a ride to the mall and thought that was an amazing value added service! I also appreciate the extra care and communication from my advisor, Yvonne! She has always been awesome to work with! More

Very impressed with the customer service provided by Yvonne My RDX has 68,000 miles. All it's life, I have taken it to another dealership for service. I have been very unhappy with that dealer recently, because My RDX has 68,000 miles. All it's life, I have taken it to another dealership for service. I have been very unhappy with that dealer recently, because of the unsatisfactory Customer Service. It was a pleasure to deal with someone so interested in my needs and the condition of my car. More

Car repair I brought my car in to have my gas tank looked at. Yvonne was great helping me get my appointment set up. She did great communicating with me about wh I brought my car in to have my gas tank looked at. Yvonne was great helping me get my appointment set up. She did great communicating with me about what was going on with my car, and what Acura was doing to fix it. My car is working great and I was happy to have such an easy experience with Acura. More