Jackson Acura - Service Center

Slow service and bad experience Service is slow every time, and experience is not pleasant. Visit #1 - At one oil change visit, the service manager didn't put a reminder sticker Service is slow every time, and experience is not pleasant. Visit #1 - At one oil change visit, the service manager didn't put a reminder sticker on the windshield. When I requested one, she still didn't put it. "Nobody uses it anyway" was her explanation. Visit #2 - The car was ready after an oil change. The technician kept A/c running and drained the battery. It had to be jump-started, and I had to keep the car running for 1 hour after missing my work. Visit #3 - I brought the car in for oil change. Two customers who came after me were taken care of. I decided to leave when the service manager said, "let me check who is responsible for your car. Oh, it is me!" Visit #4 - 2.5 hours spent just for an oil change. This review is probably a farce too. I will be surprised if anyone there reads it. This dealership seems to think they don't need to be customer friendly because customers in Roswell / Alpharetta have no choice but to come here. More

Exceptional quality service I only trust Acura to service my car. I feel confident that my car will always receive exceptional service and keep my car running for a long time. I only trust Acura to service my car. I feel confident that my car will always receive exceptional service and keep my car running for a long time. More

Service Review Timely service, made some recommendations but not pushy. Gave me two quotes for tires. The only negative was that the tech did not reset my oil perc Timely service, made some recommendations but not pushy. Gave me two quotes for tires. The only negative was that the tech did not reset my oil percentage. More

Worst Car Service I've ever experienced I've been in several times and I've never been pleased. They hardly even greet you when you walk in. I needed an oil consumption test because my MDX I've been in several times and I've never been pleased. They hardly even greet you when you walk in. I needed an oil consumption test because my MDX consumes oil. They can't even do that right. Went in for the latest check 2500 miles after an oil change... low oil level warning light comes on and that's supposedly acceptable. They will not advocate for us. They just say, "Call Acura" not our problem, I guess. They have lots of good google reviews, but I have several friends with Acuras who have similar experiences to mine. It's just terrible. More

Service Jackson Acura in Roswell, GA has great service! Love my MDX! Nick made the experience so much better. My husband and I trust him completely with the Jackson Acura in Roswell, GA has great service! Love my MDX! Nick made the experience so much better. My husband and I trust him completely with the care of our cars. More

Service is excellent Nick was able to get me into their service department quickly as I had to leave town the next day. Jackson Acura has always treated me very well and h Nick was able to get me into their service department quickly as I had to leave town the next day. Jackson Acura has always treated me very well and honestly. I would recommend them to anyone. More

Nagesh Kasichainula It was very nice experience and it met all my expectations. Car service and wash service was very well done. Keep up the good work. It was very nice experience and it met all my expectations. Car service and wash service was very well done. Keep up the good work. More

Fast Service I was able to get my service done ahead of time. There is also a nice waiting room with snacks and coffee available as well. I was able to get my service done ahead of time. There is also a nice waiting room with snacks and coffee available as well. More

Oil change Very helpful and nice and my car was done in the time I was told. The inside of the dealership was also very nice as it provided snacks and drinks. Very helpful and nice and my car was done in the time I was told. The inside of the dealership was also very nice as it provided snacks and drinks. More

Good service work Greeted immediately. Service efficient and fast. Recommendations were what I needed. Will come back for more service work if needed again in the futur Greeted immediately. Service efficient and fast. Recommendations were what I needed. Will come back for more service work if needed again in the future. Thanks. More