Jackson Acura - Service Center

Service I felt ignored when I pulled up although there were employees standing around. Not to mention another customer pulled up after me and was called in an I felt ignored when I pulled up although there were employees standing around. Not to mention another customer pulled up after me and was called in and processed before me! More

Transmission concern I took my car to the service department as I was concerned of the jerk at 2nd to 3rd gear and vibrating at 42 and 80 mph. Brittiany Byas, the service I took my car to the service department as I was concerned of the jerk at 2nd to 3rd gear and vibrating at 42 and 80 mph. Brittiany Byas, the service consultant, arranges for a ride with Dwight who feels the same effects. He recommends the software update for the transmission and reinforces, the information Brittiany provided, that the car has logic that learns the way I drive so it performs better. He recommends that I give it at least two weeks for the logic and software to merge. Software update was completed within 2 hours and I was on my way. Brittiany’s follow up, communication and drive to want to make this right for me is consistent with every trip. I am sure she’ll ask me how it’s driving two weeks from now. More

Courteous and Helpful Service was prompt, transparent and priced fairly. I didn't walk away feeling like I had been scammed for services or parts, which was a welcome chan Service was prompt, transparent and priced fairly. I didn't walk away feeling like I had been scammed for services or parts, which was a welcome change from other dealerships I've used. More

Great Experience Nick handled my service efficiently and in a timely manner. I really appreciated that, so I get get back to work. He also set up my Handsfree for me Nick handled my service efficiently and in a timely manner. I really appreciated that, so I get get back to work. He also set up my Handsfree for me. Thank you, Nick! More

Consistently great service I have been a customer of Jackson Acura for many years, since they opened. Sales and service departments are second to none, consistently providing I have been a customer of Jackson Acura for many years, since they opened. Sales and service departments are second to none, consistently providing a great experience. I have purchased multiple vehicles from Jackson and all of my service is performed there. I highly recommend. More

Maps Update for Navigation Needed the maps update I recently purchased installed for my Acura RDX’s navigation system. The directions were very complicated for self installatio Needed the maps update I recently purchased installed for my Acura RDX’s navigation system. The directions were very complicated for self installation! I gave up on trying that & made an appointment for Jackson Acura’s service department to do it for me. More

New Tires Brittiany Byatt is the absolute BEST service advisor that I have ever had anywhere. Her level of detail, follow thru and commitment to her customers Brittiany Byatt is the absolute BEST service advisor that I have ever had anywhere. Her level of detail, follow thru and commitment to her customers is second to none. I’ve owned many cars over the years and have always serviced my cars at the dealer, and Brittany blows away anybody I’ve ever worked with on the Service side of the business. She puts the customer FIRST and makes sure there is complete satisfaction. Brittiany is an absolute ROCKSTAR and should be recognized for the value she brings to customers like myself! More

Great service @ Jackson Acura! Always, always a great experience with Brittiany @ Acura! She always keeps me updated through the entire process and is honest about setting expectat Always, always a great experience with Brittiany @ Acura! She always keeps me updated through the entire process and is honest about setting expectations on when things will get completed and how much it will cost. I will continue my loyalty to Acura b/c of the service and look forward to future dealings with Jackson Acura. Thanks Brittiany and team! More

Electrical issue Brittiany Byas has been great to work with the past two times I have brought my Acura in for service. Never disappointed and always a pleasure. Brittiany Byas has been great to work with the past two times I have brought my Acura in for service. Never disappointed and always a pleasure. More

Awesome experience at Jackson Acura I had an awesome experience at Acura Jackson thanks to Brittiany. She is always honest, fast, efficient and just awesome to work with! Thank you! I had an awesome experience at Acura Jackson thanks to Brittiany. She is always honest, fast, efficient and just awesome to work with! Thank you! More