Jacky Jones Chrysler Dodge Jeep Ram of Cleveland

Ram 4500, 3500 William makes for the easiest car buying experience I’ve ever had!! Thanks again! The salesman assigned also did a great job explaining the vehicl William makes for the easiest car buying experience I’ve ever had!! Thanks again! The salesman assigned also did a great job explaining the vehicle to my wife. More

Service Work I was amazed how quickly they finished with the service call. Good job guys!! I was a little disappointed; however, as I asked one of the ladies in I was amazed how quickly they finished with the service call. Good job guys!! I was a little disappointed; however, as I asked one of the ladies in the service area is she could pair my new phone to the car. I handed my phone to her and by the time I got out to the car … she said it was done. However, I tried to use the cell phone in the car several days later and it was not paired. Looks like I need to make another trip. I'm not 'techy' so guess it's my fault also. More

My Chrysler 300 Had a very pleasant experience with Jacky Jones, every person we dealt with was pleasure to work with. And Carol, as always, was a super great salespe Had a very pleasant experience with Jacky Jones, every person we dealt with was pleasure to work with. And Carol, as always, was a super great salesperson. More

This great staff helped me purchase a 2019 Rubicon! Corey helped me purchase a new 2019 Jeep Rubicon for my wife as a Christmas gift. The staff at Jacky Jones was super friendly and extremely knowledgea Corey helped me purchase a new 2019 Jeep Rubicon for my wife as a Christmas gift. The staff at Jacky Jones was super friendly and extremely knowledgeable about the vehicles they sale. We will definitely buy our next jeep from Jacky Jones! More

Alaska to Cleveland, Ga, no regrets. I had been looking on line, from Alaska, for a 4500 or 5500 Ram. JJ happened to have a new 2018 that met my requirements. My salesman Brian N. took my I had been looking on line, from Alaska, for a 4500 or 5500 Ram. JJ happened to have a new 2018 that met my requirements. My salesman Brian N. took my interest seriously and communicated with no hype or pressure. He did what he could to obtain the most reasonable discounts possible to an already discounted unit. They had a member of there staff, Hoyt, pick me up at the airport about 80 miles from the dealership, at 5 am when I arrived. The entire experience was very satisfactory. Brian did however make a small mistake about an included spare tire and wheel, that normally would not have been a standard package item, but since he had said prior that it would be included he did get it and have it prepped and available for my pick up at a dealer near me, without fuss or additional cost. Every one I had interaction with at JJ was professional pleasant. I would do the trip again. Sam V. More

they kept me informed. Jacky Jones provided me with thoughtful answers to my questions. They did a good job in diagnosing the electrical problem I had with my car. My serv Jacky Jones provided me with thoughtful answers to my questions. They did a good job in diagnosing the electrical problem I had with my car. My service was quickly scheduled and carried out in a timely manner. More

Great service and great communication. Always take care of my husband and I. Not to mention it's so convenient! I don't even put off oil changes anymore! Thank you and great communication. Always take care of my husband and I. Not to mention it's so convenient! I don't even put off oil changes anymore! Thank you so much! More

Impressed I had reached a point where I needed to trade in my old jeep. I thought I could only afford a used jeep, but thanks to Carol (and the special employe I had reached a point where I needed to trade in my old jeep. I thought I could only afford a used jeep, but thanks to Carol (and the special employee pricing) I now am the proud owner of a new jeep! Carol was very patient and kind - never talked down to me or was overwhelming with information. She found the perfect vehicle for me. And then I got to meet William in the finance department. He was also very patient and found the best deal for me with payments I could afford. He never pressured me in any way when I know he had places to go and things to do. More

Not a good experience I went in because my oil is burning too fast. I get less than 3000 miles on the synthetic oil which is supposed to last 7500 miles. When I bought t I went in because my oil is burning too fast. I get less than 3000 miles on the synthetic oil which is supposed to last 7500 miles. When I bought the Jeep the dealer suggested oil change 5000 mile and it hasn’t made it to that since I bought it. We have stalled 2 times, the last time was in the middle of the road. This is dangerous and I have had to cancel any long distance trips for fear of breaking down. The person at the desk suggested I carry oil in my car!!!What kind of customer service is this! What am I supposed to do, I told the dealership I wasn’t leaving til they fixed it. The service manager didn’t even have the courtesy to speak to me. More

Excellent service. Very professional and pleasant experience. On time with the appointment. No waiting. Service was prompt. Price was right. I will return to this dea Very professional and pleasant experience. On time with the appointment. No waiting. Service was prompt. Price was right. I will return to this dealership for any additional work and scheduled services. More