I have to say if there was a star less than a 1 I would have to use that. From the other reviews, it is apparent that most people are happy with their vehicle purchases with this company, and it does appear that their main focus is on new car sales. Keeping their customer's satisfaction in service is another matter perhaps.
As for their service department I do have a major issue in that they will not honor a tire warranty on two new tires that I purchased for a total of $174.53 on June 14, 2016. The two new Kelly tires that was purchased had a 55,000 mile warranty, but the tires were sorely worn out by only 25,320 miles! Their half life was blamed on me and I was told that since they were unevenly worn, it would have indicated that the tires had not been rotated nor balanced since the time of purchase.
That is not true. I have had my car's tires both rotated as well as taken care of any other issues, but not at Jacky Jones as it is a great distance to drive from my home, and have preferred assistance in my home town of Tellico Plains. Both tires were evenly slick on the surface of the tires. That's under normal road wear on state and county roads and highways.
Both tires that I had to replace were purchased on June 29, 2017 in Tellico Plains, TN.
I will explain this in great detail in order that others might know what I encountered regarding this company's policy is for tire warranties.
On July 27, 2017 I was preparing for a trip from Tennessee to visit family in South Carolina. I always take my car to one of my local auto/tire companies to have my car checked over for road worthiness which includes checking the car's oil, fluids, tires, etc. In checking this, the man who does this informed me that my front tires (Kelly tires from JackyJones) were in such a bad state as to prove extremely hazardous to drive very many miles at all. He indicated that the overall tread on both tires were gone to the state of wires peaking through the rubber. I did look at both tires and was in total agreement with him. I had him to order two new replacements that were installed on July 29, 2017.
This car is a 2001 Ford Focus that my sister and her family gave me 4/22/2016 that was very well taken care of when she gave it to me.
When I received the car there were 4 Fuzion tires on it, two of which were in excellent condition and two that were showing some wear. These were the two that eventually needed replaced by the two Kelly tires at Jacky Jones.
I had to stand in the very hot sun for at least 1/2 hour on Monday, July 10th trying to explain to Mr. Littleton and his manager (?) who said that I should take the problem up with the manufacturer as it wasn't their problem! I won't go into details of that conversation other than to say that finally they agreed to a 20% rebate only if I purchased two new tires from them and had them installed by them. And by the way I had to pay an additional $79.95 to have them aligned. I not only felt a slap in the face but also flabbergasted that they didn't feel responsible in the least for a product they installed that failed so miserably.
I expected at least a 40-45% rebate on the tires or a refund of that much of my total purchase for the two Kelly tires that failed. Their 20% rebate on the tires only would be $31.60 and only if I purchased from them!
This is hardly what I expected from a company that is supposed to pride itself on customer satisfaction. I was treated like I was a country bumpkin female that didn't know one end of the car from the other. They didn't know that in my younger years I prided myself on knowing how to do repairs and maintenance on my own vehicles by myself, both under the hood and outside as well. I didn't just "fall off the turnip truck yesterday" Jacky Jones!
I am not a satisfied customer by any means, and if you're considering using this company, please read all of the poor reviews geared towards their "service" department. Brand new car sales might be great, but their customer service stinks as badly as a dead skunk in the middle of the road to me.