Jacobs Mitsubishi Wesley Chapel

Excellent customer service. The person who attended me this visit is Phil. Thank you for taking care of my car. The person who attended me this visit is Phil. Thank you for taking care of my car. More

The process of buying the car was somehow simple, however the same practices as other dealers were applied, like trying to add stuff without consent (GPS tracking for 350 Dlls or extended warranty for 3600 D the same practices as other dealers were applied, like trying to add stuff without consent (GPS tracking for 350 Dlls or extended warranty for 3600 Dlls) even when told not too so I won’t give the dealer as a whole a good review. More

I took my car in for its first 8,000 mile service. I bought the prepaid service through Jacobs. The service advisor was friendly enough but I waited for 4 hours because the wrong oil filter was order I bought the prepaid service through Jacobs. The service advisor was friendly enough but I waited for 4 hours because the wrong oil filter was ordered from Maserati tampa. When I went to drive my car the next day the check oil light was on and stated it was overfilled. The wiper fluid was also empty. The service in 10 days countdown was still on. I called and made another appointment and told them what was wrong. I brought it in and waited for them to take out the excess oil and fill the wiper fluid. The service oil message still pops up every day when I drive it. I will take it to Maserati Tampa so that it can be serviced properly. Please advise who I can speak to about cancelling what is left of the service plan and getting my money back?. More

Bill at Jacobs Mitsubishi Wesley Chapel made my entire car-buying experience smooth, professional, and stress-free from start to finish. He was knowledgeable, patient, and never made me feel pressured. Bi car-buying experience smooth, professional, and stress-free from start to finish. He was knowledgeable, patient, and never made me feel pressured. Bill took the time to answer all my questions, explained everything clearly, and worked hard to make sure I got into the right vehicle with terms that worked for me. His honesty, communication, and customer service truly stood out. If you’re looking for someone who genuinely cares about helping customers and making the process enjoyable, I highly recommend asking for Bill. Thank you for making this such a positive experience — I’m very happy with my purchase! More

The service appointment was very professional They did everything they said they would. Very polite and informative everything they said they would. Very polite and informative More

Manny mantilla was excellent in providing customer service and providing the help i needed. after he gave me the price i agreed too. His manager came back and provided a different price. not happy wit service and providing the help i needed. after he gave me the price i agreed too. His manager came back and provided a different price. not happy with the level of service from management. i hope they get their act together in the future. bought the vehicle but wont buy again. More

Mike made buying this car hassle free. He gave us all the information and welcomed any questions. Felt like we could trust him and the dealership on the quality of the car and honesty abo He gave us all the information and welcomed any questions. Felt like we could trust him and the dealership on the quality of the car and honesty about the out of the door price. This was the easiest car we have ever bought! Rachel made the financing a breeze. She respected our responses and we left her office feeling very positive. The vibe of this dealership was welcoming but not fake or pushy. We would definitely recommend this dealership as well as buy another car from them. More

So far we have received excellent service. Don has been very helpful and considerate of our needs. Don has been very helpful and considerate of our needs. More

It was 1st experience with Jaob Mitsubishi dealer. I and my and my son where very impressed. The sales Mr. Bilbil Baho show up in the moment, offered respect and culture 👏. We've got the Used 2022 J I and my and my son where very impressed. The sales Mr. Bilbil Baho show up in the moment, offered respect and culture 👏. We've got the Used 2022 Jeep grand cherokee summit 4xe. Also, I want to thank you Mr. Carlos Diaz and all your staff. You deserve 👏 five stars ✨️ 🌟 star 🌟 🌟. Keep doing 👏 . Respectfully Juka ( Muhamer Xhukellari ) More

I flew from Virginia Beach, Virginia to this dealership to purchase a 2018 Range Rover Sport Supercharged after spending an entire day negotiating remotely with their sales team. Before I booked my flight, to purchase a 2018 Range Rover Sport Supercharged after spending an entire day negotiating remotely with their sales team. Before I booked my flight, I provided my Capital One pre-approval at 10% APR with my reference number and specifically asked that it be reviewed by their finance team before I traveled. None of that was done. I landed in Tampa and walked into the dealership only to find out that the GSM, Ben, and the finance manager, Carlos, had absolutely no idea I was coming. No one had reviewed my financing. No one had prepared a single thing. This is after their sales team went back and forth with management all day during negotiations. How does an out-of-state customer fly 900 miles and your leadership team doesn't even know he's coming? The vehicle itself was another disappointment. I had requested the black trim be wet sanded and polished before my arrival — it wasn't done. The driver's side headlight was broken from the inside, something never disclosed during the multiple FaceTime calls and videos I was sent beforehand. When I raised concerns about the condition of the vehicle, one of the sales managers assured me the car had been detailed. It had not. That same sales manager didn't even know what an orbital polisher was. If your management team can't identify basic detailing equipment, they have no business telling a customer a vehicle has been properly prepared. Before Carlos would even speak to me in finance, I was required to provide proof of insurance on the vehicle I hadn't even purchased yet. Not my current insurance — insurance on the car I was there to buy. I've purchased many vehicles and have never been asked to insure a car before the deal is even done. But I did it anyway because I wanted to move the process forward. After all that, Carlos processed my Capital One pre-approval and came back with 17% — nearly double my approved rate on an equivalent vehicle. No one could give me an explanation. Not Carlos, not Ben, nobody. I sat there all day waiting for answers that never came. When the deal fell apart around 3 PM, I asked for a ride to Hertz so I could rent a car and leave. I sat in their building for two more hours. Nobody arranged anything. Nobody cared. I finally gave up and Ubered myself out. I lost two days of work, paid for a flight, a rental car, an Uber, and got absolutely nothing in return except wasted time and a complete lack of professionalism from leadership. The young sales rep did what he could — this isn't on him. This is a management and finance team failure from top to bottom. If you're an out-of-state buyer considering this dealership, save your money and your time. They will waste both. More