Jacobs Mitsubishi Wesley Chapel

Had a great experience buying my Cadillac CT5. was friendly, professional, and made the whole process quick and smooth. I felt taken care of from start to finish. Highly recommend. was friendly, professional, and made the whole process quick and smooth. I felt taken care of from start to finish. Highly recommend. More

I drove from Atlanta because Jacob’s seemingly had the best deal on the exact car I wanted. Of course initially, my sales rep Z and his manager, Harmony, were overly responsive and communicative. Was prom best deal on the exact car I wanted. Of course initially, my sales rep Z and his manager, Harmony, were overly responsive and communicative. Was promised my trade in would not be devalued upon arrival and he repeatedly followed up to ensure I would be there when I said I was driving down. Getting there the process was smooth, pretty quick…however, my husband and I pointed out issues with the vehicle during a test drive that “he didn’t know about” and of course “after further review” low balled my trade-in. Nonetheless, we moved forward given the drive and overall condition. Halfway back to Atlanta, we noticed a brake sensor was intentionally turned off and immediately turned it on…only for a brake issue to be immediately revealed. Ultimately, took it back to an official dealer in ATL for $4,000 worth of unexpected repair and maintenance needing to happen. Plus, Jacob’s undershot my tag transfer, and I’ve got to pay close to $1,000 to get a tag. I will say Juan in tag processing has been responsive and has tried to escalate that portion. I purchased my car in early June, still no response from repeated outreach to Jacob’s about how they’ll make it right as far as the hidden repairs nor if they’ll cover the tag as promised at minimum so I still have a temp tag. Yeah, used cars are sold as is; however, full disclosure and good customer service go a long way! And screening my calls and not providing resolution gives support to the reputation of a “slimey car salesman.” More

Service was fast friendly and costs were reasonable. Easy to make an appointment online also Easy to make an appointment online also More

Aram Lopez fue muy amable, y muy eficaz al momento de la compra del vehiculo compra del vehiculo More

Good customer service and very professional staff, recommend 💯, very friendly and professional people, I would definitely buy a car again. recommend 💯, very friendly and professional people, I would definitely buy a car again. More

Great people and Phil the adviser is great and high recommend to see him for your car needs recommend to see him for your car needs More

It was a pleasure dealing with the service department. All my questions were answered thoroughly. All my questions were answered thoroughly. More

Bill and Racheal was bery great and helpful with getting the deal done for my son the deal done for my son More

Cedric and the team at Jacobs made it so easy to just trade in my car and pick up my new one. I was not in the same city, and I was just able to show up and get into my truck. I will be back to this deal trade in my car and pick up my new one. I was not in the same city, and I was just able to show up and get into my truck. I will be back to this dealership for a future car purchase. More

Technician,Phillip Paul took care of my on my first visit and this visit. Very professional and courteous. He explained the process to to finish. and this visit. Very professional and courteous. He explained the process to to finish. More